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  1.    04 Mar 2016 #11
    Join Date : Jun 2015
    Posts : 12,653
    Windows 10 Pro

    Please make sure your pc is configured for small dump files How to configure minidump | Windows 10 tutorial
      My ComputersSystem Spec
  2.    07 Mar 2016 #12
    Join Date : Mar 2016
    Posts : 15
    Microsoft Windows 10 Pro 64-bit 10586 Multiprocessor Free
    Thread Starter

    Quote Originally Posted by axe0 View Post
    Please make sure your pc is configured for small dump files How to configure minidump | Windows 10 tutorial
    Okay, I uninstalled Symantec and made sure all the drivers weren't running anymore and then followed the steps to configure minidumps. I am still getting the blue screens with just a CRITICAL PROCESS DIED error and no dumps. I'm completely stumped on what to try next.

    I tried running the laptop at home rather than work. At both locations I was connected to Ethernet via a Thunderbolt cable adapter and to a monitor via HDMI. However, the laptop was not plugged into a charger at home. I guess I could try at work with no laptop charger plugged in?
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  3.    08 Mar 2016 #13
    Join Date : Mar 2016
    Posts : 15
    Microsoft Windows 10 Pro 64-bit 10586 Multiprocessor Free
    Thread Starter

    After all this troubleshooting, it looks like the blue screen only occurs when the laptop is at 100% and the charger is still plugged in. I didn't even think of that as an issue, as I've never heard of it occurring in new laptops. For now, it seems I can prevent the blue screens by unplugging the power before it hits 100%. Does anyone know of a permanent fix? Thanks.
      My ComputerSystem Spec
  4.    10 Mar 2016 #14
    Join Date : Mar 2016
    Posts : 15
    Microsoft Windows 10 Pro 64-bit 10586 Multiprocessor Free
    Thread Starter

    Quote Originally Posted by PaulM View Post
    After all this troubleshooting, it looks like the blue screen only occurs when the laptop is at 100% and the charger is still plugged in. I didn't even think of that as an issue, as I've never heard of it occurring in new laptops. For now, it seems I can prevent the blue screens by unplugging the power before it hits 100%. Does anyone know of a permanent fix? Thanks.
    For four days, I had no crashes when the laptop was unplugged. Now, it just happened three times in ten minutes. First, the computer freezes, then the Windows taskbar disappears, and then the blue screen occurs. There are still no dump files being created upon the typical crash. Any ideas? Thank you.
    Last edited by PaulM; 10 Mar 2016 at 15:30.
      My ComputerSystem Spec
  5.    10 Mar 2016 #15
    Join Date : Jun 2015
    Posts : 12,653
    Windows 10 Pro

    What were the error codes displayed? Any driver shown?
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  6.    10 Mar 2016 #16
    Join Date : Mar 2016
    Posts : 15
    Microsoft Windows 10 Pro 64-bit 10586 Multiprocessor Free
    Thread Starter

    Quote Originally Posted by axe0 View Post
    What were the error codes displayed? Any driver shown?
    The only error code I get is CRITICAL PROCESS DIED, unfortunately. It says it's collecting information but gets stuck at 0%.
      My ComputerSystem Spec
  7.    10 Mar 2016 #17
    Join Date : Jun 2015
    Posts : 12,653
    Windows 10 Pro

    That crash typically doesn't hold much data, my suggestion are some basic stuff to find out if there is hardware problems and/or system file corruption.
    Try booting in safe mode and see if the problem still persist.




    Driver Related BSOD - Driver Verifier Diagnostics Test Driver Related BSOD - Driver Verifier
     System File Check

    Please try following:
    • Open an admin command prompt
    • Copy/paste "sfc/scannow" (without quotes) and press enter
    • When it finished reboot your system
    • Open again an admin command prompt
    • Enter sfc/scannow again

    If sfc/scannow says "Windows Resource Protection found corrupt files but was unable to fix some of them" after the second SFC, please upload the cbs.log file located at {windows partition}\Windows\Logs\CBS\, if the file is too large try a 3rd party uploader like dropbox, onedrive, google drive, mediafire etc.
    System File Check(SFC a.k.a. Windows Resource Protection) needs to have your system rebooted in order for sfc to try to fix the problems that it finds.
      My ComputersSystem Spec
  8.    10 Mar 2016 #18
    Join Date : Mar 2016
    Posts : 15
    Microsoft Windows 10 Pro 64-bit 10586 Multiprocessor Free
    Thread Starter

    Quote Originally Posted by axe0 View Post
    That crash typically doesn't hold much data, my suggestion are some basic stuff to find out if there is hardware problems and/or system file corruption.
    Try booting in safe mode and see if the problem still persist.




    Driver Related BSOD - Driver Verifier Diagnostics Test Driver Related BSOD - Driver Verifier
     System File Check

    Please try following:
    • Open an admin command prompt
    • Copy/paste "sfc/scannow" (without quotes) and press enter
    • When it finished reboot your system
    • Open again an admin command prompt
    • Enter sfc/scannow again

    If sfc/scannow says "Windows Resource Protection found corrupt files but was unable to fix some of them" after the second SFC, please upload the cbs.log file located at {windows partition}\Windows\Logs\CBS\, if the file is too large try a 3rd party uploader like dropbox, onedrive, google drive, mediafire etc.
    System File Check(SFC a.k.a. Windows Resource Protection) needs to have your system rebooted in order for sfc to try to fix the problems that it finds.
    Thanks again for helping out. I haven't tried safe mode for an extended period of time yet but I'll attach the CBS.log
    Attachment 68727
      My ComputerSystem Spec
  9.    10 Mar 2016 #19
    Join Date : Jun 2015
    Posts : 12,653
    Windows 10 Pro

    The corruption is nothing to worry about, it is a file called opencl.dll that is replaced by Nvidia everytime you update your GPU drivers.
    This 'corruption' doesn't affect anything
      My ComputersSystem Spec
  10.    10 Mar 2016 #20
    Join Date : Mar 2016
    Posts : 15
    Microsoft Windows 10 Pro 64-bit 10586 Multiprocessor Free
    Thread Starter

    Quote Originally Posted by axe0 View Post
    The corruption is nothing to worry about, it is a file called opencl.dll that is replaced by Nvidia everytime you update your GPU drivers.
    This 'corruption' doesn't affect anything
    Thanks for looking into it. I'm really stumped here. There was a solid three weeks where I didn't have a single blue screen so I thought a hardware malfunction was improbable. My coworker has the same laptop build and is experiencing the same issue, even after having Dell replace the SSD, RAM, and clean out the inside.
      My ComputerSystem Spec

 
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