dxgkrnl.sys blue screen

  1. Posts : 1
    Windows 10 Home 64 bit
       28 Feb 2016 #1

    dxgkrnl.sys blue screen


    So I opened a sound file in my video player and my laptop just blue screened :/ I uploaded the zip file if you need any more information please do ask. Also I just finished posting extra information and I think that I have multiple Nvidia drivers (can anyone tell me if I need to uninstall all of them or if its fine) it might be part of the problem.

    thanks for helping!

    OS Name Microsoft Windows 10 Home
    Version 10.0.10586 Build 10586
    System Manufacturer Micro-Star International Co., Ltd.
    System Model GE72 2QF
    System Type x64-based PC
    Processor Intel(R) Core(TM) i7-5700HQ CPU @ 2.70GHz, 2701 Mhz, 4 Core(s), 8 Logical Processor(s)
    BIOS Version/Date American Megatrends Inc. E1791IMS.111, 20/11/2015
    Name NVIDIA GeForce GTX 970M
    Installed Drivers nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um,nvwgf2um
      My ComputerSystem Spec

  2. axe0's Avatar
    Posts : 13,819
    Windows 10 Pro
       02 Mar 2016 #2

    warning   Warning
    Programs that claim to update your drivers install either the wrong or corrupted drivers.
    If you have installed any driver with Driver Booster 3, please remove them as it may cause trouble.

    My advice is to install the drivers MSI provides. Laptop manufacturers usually alter their drivers what forces their users to use those drivers, this doesn't mean you can't install other drivers but other drivers won't work as proper as the drivers MSI provides.
    MSI Global | Notebook - The best gaming notebook provider

    Please uninstall everything of Nvidia using Display Driver Uninstaller and install new drivers from MSI. Be sure the clean install box is checked and only install the Graphics driver and the PhysX driver.
    Attachment 67364
    2: kd> lmvm nvlddmkm
    start             end                 module name
    fffff801`61a80000 fffff801`626a5000   nvlddmkm T (no symbols)           
        Loaded symbol image file: nvlddmkm.sys
        Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
        Image name: nvlddmkm.sys
        Timestamp:        Tue Feb 09 05:28:39 2016 (56B96AF7) // The date should be 2015-09-02
        CheckSum:         00BF2DF6
        ImageSize:        00C25000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
      My ComputersSystem Spec


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