Windows 10: BSOD when I unplug my kobo touch from USB

  1.    27 Feb 2016 #1

    BSOD when I unplug my kobo touch from USB

    Hi there,

    I've been trying to get my Kobo Touch to be recognized properly by my Windows 10 desktop for a couple of days now. Bear in mind my laptop running completely stock Windows 10 picks it up flawlessly, so I think there is something screwing going on with my USB drivers.

    Prior to today, it would recognize the Kobo as a disk in device manager but would not auto-mount and appear in Explorer. Today, I did a firmware update and afterward Windows 10 started recognizing it and auto-mounting the disk, which now appears as drive I:.

    But now every time I unplug it from USB, I get a BSOD (SYSTEM_THREAD_EXCEPTION_NOT_HANDLED).

    Prior to updating the firmware on the Kobo I took multiple runs at installing and reinstalling the AMD chipset drivers (SB950 on Gigabyte GA-990FXA-UD5 motherboard) to try to get it to detect properly. Strangely there are no chipset drivers offered by the manufacturer or by the AMD Catalyst/Crimson chipset driver installer except for a USB Filter Driver, which is (according to the installer) for a USB 1.0/1.1 audio device.

    So far the BSOD seems to only happen when I unplug the Kobo. I can plug and unplug my phone, which also shows up as a disk, and I also have an external hard drive.

    I've attached the output from the forum tool. I hope someone can help me get to the bottom of this.
      My ComputerSystem Spec

  2. axe0's Avatar
    Posts : 13,707
    Windows 10 Pro
       01 Mar 2016 #2

    Does it matter on which port you attach the Kobo?
      My ComputersSystem Spec

  3.    01 Mar 2016 #3

    axe0 said: View Post
    Does it matter on which port you attach the Kobo?
    No, I've tried most of the front panel USB 2 ports as well as one of the blue USB 3 ports in the back.

    P.S. Thanks for looking at this. I'm tearing my hear out here.
      My ComputerSystem Spec

  4. axe0's Avatar
    Posts : 13,707
    Windows 10 Pro
       02 Mar 2016 #4

    If you plug the Kobo into another PC, I don't think the same crash happens?

    This would be either a problem with the USB drivers, or the Kobo device, but due to no USB driver updates for Windows 10 from Gigabyte for your motherboard it is a bit difficult to find out which of them is the cause.
      My ComputersSystem Spec


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