1.    26 Feb 2016 #1
    Join Date : Feb 2016
    Philippines
    Posts : 5
    Windows 10 Home SL (64-bit)

    BSOD | SYSTEM_THREAD_EXCEPTION_NOT_HANDLED (nvlddmkm.sys)


    Hi!

    Recently, I'm getting random BSODs (while browsing, while gaming) and it never happened in the past.

    In the blue screen, it mentioned SYSTEM_THREAD_EXCEPTION_NOT_HANDLED (nvlddmkm.sys) every time.

    I did clean install of the Nvidia driver twice in safe mode but I'm still getting the same issue.

    I'm using a Toshiba Satellite L40-A laptop with GT 740M graphics card, hooked to a 24" monitor via hdmi connector.

    Display Driver v361.91
    GeForce Experience v2.10.2.40

    I don't know where to start, please help me solve this.

    - - - - -
    Update:

    DM Log Collector file is now attached.
    Last edited by seventhstar27; 26 Feb 2016 at 12:25.
      My ComputerSystem Spec
  2.    26 Feb 2016 #2
    Join Date : Jun 2015
    Posts : 12,968
    Windows 10 Pro

    I suggest to start with removing counterfeit programs
    1. it is against the rules
    2. it'll make troubleshooting only difficult

    Code:
    Start Menu\Programs\KMSpico	Public:Start Menu\Programs\KMSpico	Public
      My ComputersSystem Spec
  3.    26 Feb 2016 #3
    Join Date : Feb 2016
    Philippines
    Posts : 5
    Windows 10 Home SL (64-bit)
    Thread Starter

    I understand.

    Here's the updated one.
      My ComputerSystem Spec
  4.    26 Feb 2016 #4
    Join Date : Jun 2015
    Posts : 12,968
    Windows 10 Pro

    My first suggestion would be to stop using Auslogics Registry Cleaner and Auslogics Registry Defrag,
    It won't speed up your system and the risk of getting problems is pretty high
    The registry doesn't need a defragmentation, simply because the registry is all over the place and always will be. What Auslogics states about, what I've read (about freeing memory space), is not true because it is not the registry that does it. The registry is only a place for your system that it knows where what is and let the program know what to do, but the program does the actual thing where the registry is the place for the where and what part.

    Please remove / disable items from the startup in taskmanager
    These programs could interfere with the boot process giving you trouble and increase the boot time.

    Daemon tools, Alcohol 120% and Power Archiver Pro uses SCSI Pass Through Direct (SPTD), which is a well known cause for BSOD's.
    Please remove Daemon Tools and run the SPTD pass through remover.

    1. Uninstall Daemon Tools
    2. Download the SPTD standalone installer and follow these steps:
      • Double click the executable to open it
      • Click on the button shown below




    If the button is grayed out, like in the image, there is no more SPTD installation on your system, and you can close the window

    Please uninstall everything of Nvidia using Display Driver Uninstaller and install new drivers from Toshiba. Be sure the clean install box is checked and only install the Graphics driver and the PhysX driver.
    Attachment 66548
    Code:
    *** WARNING: Unable to verify timestamp for nvlddmkm.sys
    *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 1000007E, {ffffffffc0000005, fffff801ff1a761f, ffffd000249a4078, ffffd000249a3890}
    
    Probably caused by : nvlddmkm.sys ( nvlddmkm+39761f )
    
    Followup: MachineOwner
    
    0: kd> lmvm nvlddmkm
    start             end                 module name
    fffff801`fee10000 fffff801`ffa35000   nvlddmkm T (no symbols)           
        Loaded symbol image file: nvlddmkm.sys
        Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
        Image name: nvlddmkm.sys
        Timestamp:        Tue Feb 09 05:28:39 2016 (56B96AF7)
        CheckSum:         00BF2DF6
        ImageSize:        00C25000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
      My ComputersSystem Spec
  5.    26 Feb 2016 #5
    Join Date : Feb 2016
    Philippines
    Posts : 5
    Windows 10 Home SL (64-bit)
    Thread Starter

    Auslogics Registry Cleaner - REMOVED

    Auslogics Registry Defrag - REMOVED

    Startup Items - Minimal (Only WD Quick View, Nvidia Backend, Corsair M45 Mouse, Epson L355 Driver)

    Daemon Tools - REMOVED, no SPTD detected

    Toshiba Drivers - Hard to find the drivers for my specific Toshiba laptop model so I used DriverPack and found a bunch of drivers that needs update.

    As of now, I'm still updating the Toshiba drivers, I haven't reinstalled Nvidia yet.

    Thanks for your help. I'm gonna monitor my laptop and post update here.

    - - - - -

    Is DriverPack Solution safe? The reason I'm using this is because I can't find specific drivers for my specific laptop model. I don't know but it's really weird.

    The main model of my laptop is Toshiba Satellite L40-A but there's a lot of L40-A's and there's a specific characters that goes along after A. There's no specific text on the back of my laptop, it only says L40-A but there's a part no. (PSKHWL-002001) and serial no. (8D039404P). This laptop was bought here in the Philippines in 2013.
      My ComputerSystem Spec
  6.    27 Feb 2016 #6
    Join Date : Jun 2015
    Posts : 12,968
    Windows 10 Pro

    warning   Warning
    Programs that claim to update your drivers install either the wrong or corrupted drivers.

    With laptops, only install the drivers the manufacturer provides. Laptop manufacturers usually alter their drivers what makes the user forced to only install the drivers from the laptop manufacturer for 100% proper functioning.
      My ComputersSystem Spec
  7.    27 Feb 2016 #7
    Join Date : Feb 2016
    Philippines
    Posts : 5
    Windows 10 Home SL (64-bit)
    Thread Starter

    I understand, I made a recovery point before I did that. I'll revert it back.

    I did the Nvidia clean installation instruction you gave. Only the driver and PhysX.

    So far I haven't had any BSOD today, I even played CS Source for a bit.
      My ComputerSystem Spec
  8.    27 Feb 2016 #8
    Join Date : Jun 2015
    Posts : 12,968
    Windows 10 Pro


    Keep me posted
      My ComputersSystem Spec
  9.    27 Feb 2016 #9
    Join Date : Feb 2016
    Philippines
    Posts : 5
    Windows 10 Home SL (64-bit)
    Thread Starter

    Thanks for your help. I will continue monitoring and will post asap if anything comes up.

    - - - - -
    Update: 29/02/16

    For the sake of reference, this problem came up after using the game "optimize" feature of Nvidia Experience. I used it to load the best possible graphical configuration for my laptop's graphics card so I can run a game as smooth as possible.
    Last edited by seventhstar27; 29 Feb 2016 at 03:12.
      My ComputerSystem Spec

 


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