Windows 10: BSOD on Shutdown Solved


  1. Posts : 40
    Windows 10 x64 Home (Modified)
       25 Feb 2016 #1

    BSOD on Shutdown (SYSTEM_SERVICE_EXCEPTION)


    Everytime I shut my computer down, it does not turn off. The display turns off and everything else still is on. I have to press the power button to turn it off after this. I know this is a blue screen because the reliability monitor reports it as one. I am almost certain it is not hardware but my display driver acting up. It only does this during the shutdown phase. I uploaded the latest dump file on it. This has happened three times this month and I am wary of attempting to even shut down my computer in fear of loosing data. Also Sleep Mode disappeared due to this and I want it back.SFC reports no corruption either. Can I have any suggestions on what to do?
    Last edited by cshadd; 25 Feb 2016 at 13:36. Reason: Extra Information for Title
      My ComputerSystem Spec


  2. Posts : 11,525
    Windows 10 Pro
       26 Feb 2016 #2

    If you are using a program like Ccleaner please stop using it while troubleshooting.
    This because programs like Ccleaner remove dump files that are needed to troubleshoot.
    Or configure Ccleaner to not remove dump files:


    Uninstall Avast and use Windows Defender as alternative
    Avast - Uninstall Completely - Windows 7 Help Forums
    Code:
    ffffd000`657feaf8  fffff801`6f0db89cUnable to load image \SystemRoot\system32\drivers\aswSP.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for aswSP.sys
    *** ERROR: Module load completed but symbols could not be loaded for aswSP.sys
     aswSP+0x3b89c
    There is only 1 dump where an Avast driver is flagged, based on that ground only 1 suggestion where I hope it'll be enough.
      My ComputersSystem Spec


  3. Posts : 40
    Windows 10 x64 Home (Modified)
    Thread Starter
       26 Feb 2016 #3

    Okay i'll try these thing when I get home, but I fear it may not be AVAST. Does AVAST have Windows 10 problems? I mean its only during shutdown. Again, I do want to report that it doesn't show a BSOD. The monitor just turns off and the computer stays running until I press the powerbutton once and I am using the shutdown button in the start menu.
    Last edited by cshadd; 26 Feb 2016 at 11:05.
      My ComputerSystem Spec


  4. Posts : 11,525
    Windows 10 Pro
       26 Feb 2016 #4

    It may not be Avast only, Avast has been flagged.

    There will certainly be issues with Avast and W10, but I haven't done any research for that.
      My ComputersSystem Spec


  5. Posts : 40
    Windows 10 x64 Home (Modified)
    Thread Starter
       26 Feb 2016 #5

    The link you sent me tells me to use control panel to uninstall Avast without using that method. Should I continue with the method without control panel?
      My ComputerSystem Spec


  6. Posts : 11,525
    Windows 10 Pro
       26 Feb 2016 #6

    I posted a link to a tutorial which explains
    • how to use the Avast removal tool and
    • another tool that removes left behind traces that the removal tool sometimes forget.

    I'm not sure what link you saw?
      My ComputersSystem Spec


  7. Posts : 40
    Windows 10 x64 Home (Modified)
    Thread Starter
       26 Feb 2016 #7

    Okay so for some reason I tried one more shutdown to see if the issue is fixed as I reinstalled my graphics driver. And I was able to shut down fully without problem this time. I'll try the Avast uninstallation if I get the BSOD again.
      My ComputerSystem Spec


  8. Posts : 11,525
    Windows 10 Pro
       26 Feb 2016 #8

    Ok, keep me posted
      My ComputersSystem Spec


 

Related Threads
Hi, i got this computer about 3~ Weeks ago, and have gotten random BSOD's after that. System Information Bellow Intel Core i5-6600K 3.5Ghz @ 3.5 GeForce GTX960 2gb GDDR5, Physx CUDA 1TB Harddisk 7200RPM 8Gb DDR4 2133Mhz Dual Channel, 2x4gb...
BSOD during bootup (black screen 2min -> BSOD) in BSOD Crashes and Debugging
Hello I recently upgraded to Windows 10 from 7. I did choose the non-clean install, and i wish to keep it this way. i do NOT wish to clean install, as id rather just fix the problem. Anyways, my problem is; During the boot process, the pc...
I recently upgraded my htpc from 8.1 pro to Win 10 pro. I have had multiple BSOD since then. 4 were for store exception not handled and the last 2 were for kmode exception not handled mv91xx.sys. Please advise.
Hi, Over the past couple of days I have been having reasonably frequent BSODs. Some have not created a dump file. I cant pinpoint anything in particular but it seems to be pointing to a driver issue but never identifies the driver from what I can...
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 12:03.
Find Us