1.    25 Feb 2016 #1
    Join Date : Jul 2015
    Posts : 40
    Windows 10 x64 Home (Modified)

    BSOD on Shutdown (SYSTEM_SERVICE_EXCEPTION)


    Everytime I shut my computer down, it does not turn off. The display turns off and everything else still is on. I have to press the power button to turn it off after this. I know this is a blue screen because the reliability monitor reports it as one. I am almost certain it is not hardware but my display driver acting up. It only does this during the shutdown phase. I uploaded the latest dump file on it. This has happened three times this month and I am wary of attempting to even shut down my computer in fear of loosing data. Also Sleep Mode disappeared due to this and I want it back.SFC reports no corruption either. Can I have any suggestions on what to do?
    Last edited by cshadd; 25 Feb 2016 at 13:36. Reason: Extra Information for Title
      My ComputerSystem Spec
  2.    26 Feb 2016 #2
    Join Date : Jun 2015
    Posts : 12,689
    Windows 10 Pro

    If you are using a program like Ccleaner please stop using it while troubleshooting.
    This because programs like Ccleaner remove dump files that are needed to troubleshoot.
    Or configure Ccleaner to not remove dump files:


    Uninstall Avast and use Windows Defender as alternative
    Avast - Uninstall Completely - Windows 7 Help Forums
    Code:
    ffffd000`657feaf8  fffff801`6f0db89cUnable to load image \SystemRoot\system32\drivers\aswSP.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for aswSP.sys
    *** ERROR: Module load completed but symbols could not be loaded for aswSP.sys
     aswSP+0x3b89c
    There is only 1 dump where an Avast driver is flagged, based on that ground only 1 suggestion where I hope it'll be enough.
      My ComputersSystem Spec
  3.    26 Feb 2016 #3
    Join Date : Jul 2015
    Posts : 40
    Windows 10 x64 Home (Modified)
    Thread Starter

    Okay i'll try these thing when I get home, but I fear it may not be AVAST. Does AVAST have Windows 10 problems? I mean its only during shutdown. Again, I do want to report that it doesn't show a BSOD. The monitor just turns off and the computer stays running until I press the powerbutton once and I am using the shutdown button in the start menu.
    Last edited by cshadd; 26 Feb 2016 at 11:05.
      My ComputerSystem Spec
  4.    26 Feb 2016 #4
    Join Date : Jun 2015
    Posts : 12,689
    Windows 10 Pro

    It may not be Avast only, Avast has been flagged.

    There will certainly be issues with Avast and W10, but I haven't done any research for that.
      My ComputersSystem Spec
  5.    26 Feb 2016 #5
    Join Date : Jul 2015
    Posts : 40
    Windows 10 x64 Home (Modified)
    Thread Starter

    The link you sent me tells me to use control panel to uninstall Avast without using that method. Should I continue with the method without control panel?
      My ComputerSystem Spec
  6.    26 Feb 2016 #6
    Join Date : Jun 2015
    Posts : 12,689
    Windows 10 Pro

    I posted a link to a tutorial which explains
    • how to use the Avast removal tool and
    • another tool that removes left behind traces that the removal tool sometimes forget.

    I'm not sure what link you saw?
      My ComputersSystem Spec
  7.    26 Feb 2016 #7
    Join Date : Jul 2015
    Posts : 40
    Windows 10 x64 Home (Modified)
    Thread Starter

    Okay so for some reason I tried one more shutdown to see if the issue is fixed as I reinstalled my graphics driver. And I was able to shut down fully without problem this time. I'll try the Avast uninstallation if I get the BSOD again.
      My ComputerSystem Spec
  8.    26 Feb 2016 #8
    Join Date : Jun 2015
    Posts : 12,689
    Windows 10 Pro

    Ok, keep me posted
      My ComputersSystem Spec

 


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