1.    23 Feb 2016 #1
    Join Date : Feb 2016
    Charleston, SC
    Posts : 17
    Windows 10

    BSOD when in administrator account


    I have been running windows 10 for a while now, without any BSOD whatsoever. About a month ago I added a new account and made it my administrator account, then changed the privilege on my original account to standard user account. No issues in doing so. I have been successful, in the past, in switching back and forth from admin to user accts with no problems. Today, though I logged into the admin account to do some updates. But after about 1 to 2 minutes into logging onto it, I get the BSOD with the error bad_pool_caller. The only thing that I had recently done was to install the beta version of Malwarebytes anti-ransomware (last night). The first thing that I did after getting these crashes was to uninstall that program. Unfortunately, that did not fix the problem (or was not the problem, I'm guessing).
    When I am logged into the standard user account I can run all day with no BSOD. I don't know any correlations between the admin account and the BSOD other than maybe there are some drivers it is looking for? Every time it crashes it says that it is collecting data before closing down. I went ahead and downloaded the dm_log_collector file and am submitting it. Thanks for looking into this. Any help or suggestions would be greatly appreciated, really.
      My ComputerSystem Spec
  2.    23 Feb 2016 #2
    Join Date : Feb 2016
    Charleston, SC
    Posts : 17
    Windows 10
    Thread Starter

    I did notice that this crash will happen when both accounts are logged on. If they are, then either account will crash if it is running. It seems that one must be logged off before the other can be switched to. That is what I have observed.
      My ComputerSystem Spec
  3.    24 Feb 2016 #3
    Join Date : Feb 2016
    Charleston, SC
    Posts : 17
    Windows 10
    Thread Starter

    I believe that this mystery might have been solved. I went online and googled "BSOD Bad_Pool_Caller with multiple accounts" and got this website: BSOD bad_pool_caller with multiple accounts - Windows Crashes, BSOD, and Hangs Help and Support.
    I don't mean to suggest that they know any more than anyone else. It just happened that the suggestions given rang true in my case. I am using a Netgear router and am using the Netgear USB Control Center app. By downloading the ReadyShare Printer setup v1.36.zip file, I am now able to keep both accounts logged in without the BSOD.
    Hopefully this might help others with this similar problem.
      My ComputerSystem Spec

 


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