Windows 10: BSOD iaStorA / ntoskrnl.exe+142480 Solved

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  1.    19 Feb 2016 #1

    BSOD iaStorA / ntoskrnl.exe+142480


    Hello,
    I am consistently getting a BSOD once a day with my machine. I've tried as many things as I could and can't seem to get it solved. System is a Alienware 15 R2, I swapped the 1TB HGST drive for a Samsung 850 EVO 2TB at the user drive. Main OS drive is factory installed Samsung PM951 NVMe. Most of the crashes seem to be related to the Intel Rapid Storage Driver. I am running the latest I was able to find (14.6.1.1030) which was downloaded from the Dell website. Note: I am also using the Alienware external graphics amplifier with a 780 Ti in there.

    Steps done so far.
    Ran memset86 single core and full parallel core. 4/4 passes with no errors.
    Ran sfc /scannow - originally found error with opencl.dll. Even the recovery version was corrupted.
    Used Dism /Mount-Wim /WimFile... with win 10 ISO from microsoft
    Then Dism /Online /Cleanup-Image /RestoreHealth ... to restore the recovery
    Then sfc /scannow again to repair. Complete repair successfully, rebooted, next scan showed no errors.
    I've tried to update as many drivers as I can find. All seem up to date as best as I can figure out.

    Here is the link to the log collection.

    Any help would be appreciated.
      My ComputerSystem Spec

  2.    21 Feb 2016 #2

    Your virtual clone software is from 2014 upgrade to a windows 10 compatible version or remove the virtual drive to see if this stops the BSOD.

    Also did you update to the latest drivers/firmware of your Samsung Disk Devices.
      My ComputerSystem Spec


  3. Posts : 1,648
    Microsoft Windows 10 Home
       21 Feb 2016 #3

    +1. No VirtualClone thing is needed in windows 10 At all. See, I have only one physical DVD Drive.I have no such software installed. Now, If I double click on an ISO, say Seatools for DOS ISO image, it happens.Dont hesitate to uninstall Virtual Clone. You dont need it. Moreover, such programs are of high BSOD potentiality.

    Also, let us know ... is RAID a must for you?
      My ComputerSystem Spec

  4.    21 Feb 2016 #4

    Thanks. I'll give that a shot and let you know how it goes.
      My ComputerSystem Spec

  5.    21 Feb 2016 #5

    I'll link myself in here as well since I have the same error message every now and then - keep us updated and good luck!
      My ComputerSystem Spec


  6. Posts : 1,648
    Microsoft Windows 10 Home
       21 Feb 2016 #6

    raven42 said: View Post
    Thanks. I'll give that a shot and let you know how it goes.
    Probably you overlooked this part:
    Arc said: View Post

    Also, let us know ... is RAID a must for you?
    Answer to this question might be extremely important.
      My ComputerSystem Spec

  7.    21 Feb 2016 #7

    Uninstalled Virtual Drive and still got a BSOD. Here is the latest log collection. Checked the firmware on the SSDs, the 850 was out of date, but I've updated that now too, so I'll keep an eye on it again. The 951 NVMe was acting weird though. The Samsung Magician software wouldn't recognize the drive properly. It had the name or the drive in byte-reversed order. The Intel Rapid Store program could recognize it fine though. See the following screen shots.

    Samsung Magician
    Intel RST

    Regarding RAID, no I don't need raid. The BIOS came with raid mode activated on the controller. Before doing any other setup, I tried to switch to AHCI mode, but then it couldn't even see the drives (though maybe I did something wrong). I can try again, but will that mean I need to reinstall everything on the OS drive?

    Thanks again for the help.
      My ComputerSystem Spec


  8. Posts : 1,648
    Microsoft Windows 10 Home
       22 Feb 2016 #8

    raven42 said: View Post
    Uninstalled Virtual Drive and still got a BSOD.
    Expected and that is why I was asking you the question.

    raven42 said: View Post
    Regarding RAID, no I don't need raid.
    Most of us dont need RAID. But unfortunately we keep it. Yes, RAID is the source of the issue (if not the disk hardware).
    Code:
    BugCheck D1, {ffffd0002f136000, 2, 1, fffff801df8490a7}
    
    *** WARNING: Unable to verify timestamp for iaStorA.sys
    *** ERROR: Module load completed but symbols could not be loaded for iaStorA.sys
    Probably caused by : iaStorA.sys ( iaStorA+c90a7 )
    
    Followup:     MachineOwner
    ---------
    Code:
    BugCheck 19, {20, ffffe0018a5e0340, ffffe0018a5e0400, c0c0002}
    
    Probably caused by : disk.sys ( disk!DiskDeviceControl+8f )
    
    Followup:     MachineOwner
    ---------
    Code:
    Name    Intel Chipset SATA RAID Controller
    Driver    c:\windows\system32\drivers\iastora.sys (14.6.1.1030, 1.40 MB (1,464,752 bytes), 2/1/2016 1:45 PM)
    To get rid of this issue permanently, it will be the best to disable RAID in the BIOS, disable, Intel Rapid Storage and Intel Smart Response. Activate AHCI, and perform a clean reinstall.

    Yes, a clean reinstall will be required, because windows can boot only on the storage controller on which it was originally installed.

    You may think the Clean Reinstall as the last resort. No problem. Go to Product Support | Dell US
    ... use your Service Tag, and install all the offered driver updates (Including the BIOS update)
    Then see how it goes. If the same issue persists even after the driver update, there will be only one option left, that is the first option.
      My ComputerSystem Spec

  9.    22 Feb 2016 #9

    Ok thanks for the reply Arc. Looks like I'll be busy tomorrow night. I'll let you know how it goes.
      My ComputerSystem Spec

  10.    22 Feb 2016 #10

    Hmm... maybe I won't need to reinstall under AHCI. Going 24 hours now without a crash (first time it has run this long without failure). Last thing I did was upgrade the 850 EVO firmware to the latest. Will continue to monitor for the next couple days and then might be able to mark this one as solved.
      My ComputerSystem Spec


 
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