New Hp Laptop Someone have a look?

  1.    19 Feb 2016 #1

    New Hp Laptop Someone have a look?

    Brand new HP laptop less than a month old with literally nothing it. Got it from Costco at a good deal. Wife was playing solitaire and boom. Ran it thru WinDBG and got this.... Can a guru have a look? Time to take it back?


    BUGCHECK_STR: 0x124_AuthenticAMD



    PROCESS_NAME: System


    ANALYSIS_VERSION: 6.3.9600.17336 (debuggers(dbg).150226-1500) x86fre

    ffffd000`f7b085b0 fffff802`9283476d : 00000000`00000000 ffffe000`557cc010 fffff802`927566a0 fffff802`92817340 : nt!WheapCreateLiveTriageDump+0x81
    ffffd000`f7b08ae0 fffff802`92694c98 : ffffe000`557cc010 00000000`00000000 fffff801`5f0630c0 00000000`00000000 : nt!WheapCreateTriageDumpFromPreviousSession+0x2d
    ffffd000`f7b08b10 fffff802`92695ddd : fffff802`92756640 fffff802`92756640 fffff802`927566a0 00000000`00000287 : nt!WheapProcessWorkQueueItem+0x48
    ffffd000`f7b08b50 fffff802`924d56a9 : fffff802`92817200 ffffe000`54baa040 fffff801`00000000 ffffe000`00170000 : nt!WheapWorkQueueWorkerRoutine+0x25
    ffffd000`f7b08b80 fffff802`925675a5 : 00000204`b4bbbdff 00000000`00000080 ffffe000`532c2680 ffffe000`54baa040 : nt!ExpWorkerThread+0xe9
    ffffd000`f7b08c10 fffff802`925cb626 : ffffd000`f74a4180 ffffe000`54baa040 fffff802`92567564 00000000`00000000 : nt!PspSystemThreadStartup+0x41
    ffffd000`f7b08c60 00000000`00000000 : ffffd000`f7b09000 ffffd000`f7b03000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x16


    FOLLOWUP_NAME: MachineOwner

    MODULE_NAME: AuthenticAMD

    IMAGE_NAME: AuthenticAMD






    FAILURE_ID_HASH_STRING: km:0x124_authenticamd_processor_bus_prv

    FAILURE_ID_HASH: {6fd7875b-9a1b-9e09-d6d6-816026a875c8}
      My ComputerSystem Spec

  2.    19 Feb 2016 #2

    This is a fatal hardware error. Time to return the device.
      My ComputerSystem Spec

  3.    19 Feb 2016 #3

    Pretty much what I thought..
      My ComputerSystem Spec

  4. axe0's Avatar
    Posts : 13,780
    Windows 10 Pro
       20 Feb 2016 #4

    All 0x124 errors are fatal errors

    This error is an observing error, the CPU reports the errors but does nothing with the actual data that caused the crash.
    The crash occured on the northbridge bus, because there was no delay between data 1 and data b.

    My recommendation is to at least check Dell for driver updates, if this error occurs again report back so we can analyse it and see if it is the same problem.
    1: kd> !errrec ffffe000557cc038
    Common Platform Error Record @ ffffe000557cc038
    Record Id     : 01d16a455612c750
    Severity      : Fatal (1)
    Length        : 928
    Creator       : Microsoft
    Notify Type   : Machine Check Exception
    Timestamp     : 2/18/2016 12:10:27 (UTC)
    Flags         : 0x00000002 PreviousError
    Section 0     : Processor Generic
    Descriptor    @ ffffe000557cc0b8
    Section       @ ffffe000557cc190
    Offset        : 344
    Length        : 192
    Flags         : 0x00000001 Primary
    Severity      : Fatal
    Proc. Type    : x86/x64
    Instr. Set    : x64
    Error Type    : BUS error
    Operation     : Generic
    Flags         : 0x00
    Level         : 3
    CPU Version   : 0x0000000000660f01
    Processor ID  : 0x0000000000000000
    Section 1     : x86/x64 Processor Specific
    Descriptor    @ ffffe000557cc100
    Section       @ ffffe000557cc250
    Offset        : 536
    Length        : 128
    Flags         : 0x00000000
    Severity      : Fatal
    Local APIC Id : 0x0000000000000000
    CPU Id        : 01 0f 66 00 00 08 04 00 - 0b 32 d8 3e ff fb 8b 17
                    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
                    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
    Proc. Info 0  @ ffffe000557cc250
    Section 2     : x86/x64 MCA
    Descriptor    @ ffffe000557cc148
    Section       @ ffffe000557cc2d0
    Offset        : 664
    Length        : 264
    Flags         : 0x00000000
    Severity      : Fatal
    Error         : BUSLG_OBS_ERR_*_NOTIMEOUT_ERR (Proc 0 Bank 4)
      Status      : 0xfa000010000b0c0f
      Log Name: System
      Source: Microsoft-Windows-WHEA-Logger
      Date: 2016-02-18T07:11:16.300
      Event ID: 20
      Task: N/A
      Level: Error
      Opcode: Info
      Keyword: N/A
      User: S-1-5-19
      Computer: DESKTOP-QHUDK67
    A fatal hardware error has occurred.
    Component: AMD Northbridge
    Error Source: Machine Check Exception
    Error Type: 11
    Processor APIC ID: 0
    The details view of this entry contains further information.
      My ComputersSystem Spec

  5.    20 Feb 2016 #5

    My recommendation is to at least check Dell for driver updates, if this error occurs again report back so we can analyse it and see if it is the same problem.

    Too bad Dell doesnt have drivers for HP laptops...:)
      My ComputerSystem Spec

  6. axe0's Avatar
    Posts : 13,780
    Windows 10 Pro
       20 Feb 2016 #6

    Mischecked it
    I was too much focused on your 'My System Specs'
      My ComputersSystem Spec

  7.    20 Feb 2016 #7

    No issue axe0. Figure'd typo. My concern with this thing is its my wifes computer and I REALLY dont want to be playing around with this since we can return so easy. Appreciate you looking into it.
      My ComputerSystem Spec

  8. axe0's Avatar
    Posts : 13,780
    Windows 10 Pro
       20 Feb 2016 #8

    I'm only asking for a driver check, see how it goes and report back :)

    It looks like a single crash, if that is the case and no other bluescreen occurs anytime soon than you have nothing to worry with the reason that Windows handles single crashes.
      My ComputersSystem Spec

  9.    20 Feb 2016 #9

    Will check and see what happens. Windows can handle single crashes. Wife cannot. :)
      My ComputerSystem Spec

  10. axe0's Avatar
    Posts : 13,780
    Windows 10 Pro
       20 Feb 2016 #10

    Crashes will always give a (small) shock to the user when a crash occurs, I remember mine when I had my first bluescreen which immediately turned out to be a bluescreen loop.
      My ComputersSystem Spec


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