1.    19 Feb 2016 #1
    Join Date : Jul 2015
    Posts : 32
    WIN 7,8,10

    New Hp Laptop Someone have a look?


    Hello,
    Brand new HP laptop less than a month old with literally nothing it. Got it from Costco at a good deal. Wife was playing solitaire and boom. Ran it thru WinDBG and got this.... Can a guru have a look? Time to take it back?

    Thanks


    BUGCHECK_STR: 0x124_AuthenticAMD


    CUSTOMER_CRASH_COUNT: 1


    DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT


    PROCESS_NAME: System


    CURRENT_IRQL: 0


    ANALYSIS_VERSION: 6.3.9600.17336 (debuggers(dbg).150226-1500) x86fre


    STACK_TEXT:
    ffffd000`f7b085b0 fffff802`9283476d : 00000000`00000000 ffffe000`557cc010 fffff802`927566a0 fffff802`92817340 : nt!WheapCreateLiveTriageDump+0x81
    ffffd000`f7b08ae0 fffff802`92694c98 : ffffe000`557cc010 00000000`00000000 fffff801`5f0630c0 00000000`00000000 : nt!WheapCreateTriageDumpFromPreviousSession+0x2d
    ffffd000`f7b08b10 fffff802`92695ddd : fffff802`92756640 fffff802`92756640 fffff802`927566a0 00000000`00000287 : nt!WheapProcessWorkQueueItem+0x48
    ffffd000`f7b08b50 fffff802`924d56a9 : fffff802`92817200 ffffe000`54baa040 fffff801`00000000 ffffe000`00170000 : nt!WheapWorkQueueWorkerRoutine+0x25
    ffffd000`f7b08b80 fffff802`925675a5 : 00000204`b4bbbdff 00000000`00000080 ffffe000`532c2680 ffffe000`54baa040 : nt!ExpWorkerThread+0xe9
    ffffd000`f7b08c10 fffff802`925cb626 : ffffd000`f74a4180 ffffe000`54baa040 fffff802`92567564 00000000`00000000 : nt!PspSystemThreadStartup+0x41
    ffffd000`f7b08c60 00000000`00000000 : ffffd000`f7b09000 ffffd000`f7b03000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x16




    STACK_COMMAND: kb


    FOLLOWUP_NAME: MachineOwner


    MODULE_NAME: AuthenticAMD


    IMAGE_NAME: AuthenticAMD


    DEBUG_FLR_IMAGE_TIMESTAMP: 0


    IMAGE_VERSION:


    FAILURE_BUCKET_ID: 0x124_AuthenticAMD_PROCESSOR_BUS_PRV


    BUCKET_ID: 0x124_AuthenticAMD_PROCESSOR_BUS_PRV


    ANALYSIS_SOURCE: KM


    FAILURE_ID_HASH_STRING: km:0x124_authenticamd_processor_bus_prv


    FAILURE_ID_HASH: {6fd7875b-9a1b-9e09-d6d6-816026a875c8}
      My ComputerSystem Spec
  2.    19 Feb 2016 #2
    Join Date : Oct 2013
    Posts : 1,962
    Windows 7

    This is a fatal hardware error. Time to return the device.
      My ComputerSystem Spec
  3.    19 Feb 2016 #3
    Join Date : Jul 2015
    Posts : 32
    WIN 7,8,10
    Thread Starter

    Pretty much what I thought..
      My ComputerSystem Spec
  4.    20 Feb 2016 #4
    Join Date : Jun 2015
    Posts : 12,972
    Windows 10 Pro

    All 0x124 errors are fatal errors

    This error is an observing error, the CPU reports the errors but does nothing with the actual data that caused the crash.
    The crash occured on the northbridge bus, because there was no delay between data 1 and data b.

    My recommendation is to at least check Dell for driver updates, if this error occurs again report back so we can analyse it and see if it is the same problem.
    Code:
    1: kd> !errrec ffffe000557cc038
    ===============================================================================
    Common Platform Error Record @ ffffe000557cc038
    -------------------------------------------------------------------------------
    Record Id     : 01d16a455612c750
    Severity      : Fatal (1)
    Length        : 928
    Creator       : Microsoft
    Notify Type   : Machine Check Exception
    Timestamp     : 2/18/2016 12:10:27 (UTC)
    Flags         : 0x00000002 PreviousError
    
    ===============================================================================
    Section 0     : Processor Generic
    -------------------------------------------------------------------------------
    Descriptor    @ ffffe000557cc0b8
    Section       @ ffffe000557cc190
    Offset        : 344
    Length        : 192
    Flags         : 0x00000001 Primary
    Severity      : Fatal
    
    Proc. Type    : x86/x64
    Instr. Set    : x64
    Error Type    : BUS error
    Operation     : Generic
    Flags         : 0x00
    Level         : 3
    CPU Version   : 0x0000000000660f01
    Processor ID  : 0x0000000000000000
    
    ===============================================================================
    Section 1     : x86/x64 Processor Specific
    -------------------------------------------------------------------------------
    Descriptor    @ ffffe000557cc100
    Section       @ ffffe000557cc250
    Offset        : 536
    Length        : 128
    Flags         : 0x00000000
    Severity      : Fatal
    
    Local APIC Id : 0x0000000000000000
    CPU Id        : 01 0f 66 00 00 08 04 00 - 0b 32 d8 3e ff fb 8b 17
                    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
                    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
    
    Proc. Info 0  @ ffffe000557cc250
    
    ===============================================================================
    Section 2     : x86/x64 MCA
    -------------------------------------------------------------------------------
    Descriptor    @ ffffe000557cc148
    Section       @ ffffe000557cc2d0
    Offset        : 664
    Length        : 264
    Flags         : 0x00000000
    Severity      : Fatal
    
    Error         : BUSLG_OBS_ERR_*_NOTIMEOUT_ERR (Proc 0 Bank 4)
      Status      : 0xfa000010000b0c0f
    Code:
    Event[3173]:
      Log Name: System
      Source: Microsoft-Windows-WHEA-Logger
      Date: 2016-02-18T07:11:16.300
      Event ID: 20
      Task: N/A
      Level: Error
      Opcode: Info
      Keyword: N/A
      User: S-1-5-19
      User Name: NT AUTHORITY\LOCAL SERVICE
      Computer: DESKTOP-QHUDK67
      Description: 
    A fatal hardware error has occurred.
    
    Component: AMD Northbridge
    Error Source: Machine Check Exception
    Error Type: 11
    Processor APIC ID: 0
    
    The details view of this entry contains further information.
      My ComputersSystem Spec
  5.    20 Feb 2016 #5
    Join Date : Jul 2015
    Posts : 32
    WIN 7,8,10
    Thread Starter

    My recommendation is to at least check Dell for driver updates, if this error occurs again report back so we can analyse it and see if it is the same problem.




    Too bad Dell doesnt have drivers for HP laptops...
      My ComputerSystem Spec
  6.    20 Feb 2016 #6
    Join Date : Jun 2015
    Posts : 12,972
    Windows 10 Pro

    Mischecked it
    I was too much focused on your 'My System Specs'
      My ComputersSystem Spec
  7.    20 Feb 2016 #7
    Join Date : Jul 2015
    Posts : 32
    WIN 7,8,10
    Thread Starter

    No issue axe0. Figure'd typo. My concern with this thing is its my wifes computer and I REALLY dont want to be playing around with this since we can return so easy. Appreciate you looking into it.
      My ComputerSystem Spec
  8.    20 Feb 2016 #8
    Join Date : Jun 2015
    Posts : 12,972
    Windows 10 Pro

    I'm only asking for a driver check, see how it goes and report back

    It looks like a single crash, if that is the case and no other bluescreen occurs anytime soon than you have nothing to worry with the reason that Windows handles single crashes.
      My ComputersSystem Spec
  9.    20 Feb 2016 #9
    Join Date : Jul 2015
    Posts : 32
    WIN 7,8,10
    Thread Starter

    Will check and see what happens. Windows can handle single crashes. Wife cannot.
      My ComputerSystem Spec
  10.    20 Feb 2016 #10
    Join Date : Jun 2015
    Posts : 12,972
    Windows 10 Pro

    Crashes will always give a (small) shock to the user when a crash occurs, I remember mine when I had my first bluescreen which immediately turned out to be a bluescreen loop.
      My ComputersSystem Spec

 


Similar Threads
Thread Forum
Solved Moving contacts data from vista laptop to win 10 laptop
I'm running home edition in both and trying to export contacts from old vista laptop to flash drive, then import to 'people' on win 10 laptop . Do I do it as csv -common separated values ...or vCards (folder of .vcf files) thanks in anticipation...
General Support
My laptop disk usage is 100% every time I reboot my laptop!
Hello Windows 10 Forums, I am still a newbie here and right now I am suffering a difficulty in fixing highly disk usage (almost 100%) every time I restart my laptop! I am using Windows 10. Every reboot made my laptop seems slow to start-up....
General Support
Solved Activated Win10 on defective laptop, how to transfer key to new laptop
Hello, I bought a laptop for a client, wiped and formatted the hard drive that had Windows 8.1 Home. Installed Windows 10 Pro. And activated it with a purchased key. When I started working on it, there were a lot of issues, and a defective touch...
Windows Updates and Activation
After upgrading my Hp Laptop to Windows 10 build 10547 my laptop resta
After upgrading my Hp Laptop to Windows 10 build 10547 my laptop restarts randomly The error message is "Your PC ran into a problem and needs to restart.We're just collecting some error info, and then we'll restart for you. If you'd like to know...
Windows Insider
Cannot Remote From Win 10 Laptop into Win 8.1 Laptop
This is like an algebra question and I was never good at algebra. My Network in a nut shell Computer A - Windows 7 Professional Desktop Computer B - Windows 8.1 Laptop Computer C - Windows 10 Laptop build 9926 (looked for updates as I know...
Network and Sharing
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 11:52.
Find Us
Twitter Facebook Google+ Ten Forums iOS App Ten Forums Android App



Windows 10 Forums