BSOD's- Windows 10 after driver updates


  1. finnero815
    Posts : 1
    Windows 8.1 and Windows 10
       New #1

    BSOD's- Windows 10 after driver updates


    Hello,

    I have been having issues with wireless module not showing available networks on this laptop recently. I have had to reboot to get the wireless networks to show up. I checked the Dell site the other day and installed an updated driver for the wireless adapter, as well as the video card, sound card, and chipset. I have had 2 blue screens since updating these drivers (today and Tuesday). One other new item is Kaspersky internet security, which was installed earlier in the week. I have attached the information for review- please let me know if any additional information is needed. Thanks in advance for your assistance.

    Daver
    Last edited by finnero815; 18 Feb 2016 at 20:56. Reason: Need to attach info file
      My Computer
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  3. axe0
    Posts : 14,903
    Windows 10 Pro
       New #2

    warning   Warning
    Programs that claim to update your drivers install either the wrong or corrupted drivers.
    If you have installed any driver with TweakBit Driver Updater, please remove them as it may cause trouble.

    You only need the drivers Dell provides you :)

    Please remove Kaspersky while troubleshooting as a test and use Windows Defender as alternative
    Service articles

    Below you can see NETIO.sys which is the Network Input/Output System driver of Windows, this refers to either the network drivers or AV software. There is no cause in the dump, but this may point to a possible cause.
    Code:
    ffffd000`8b95c7b0  00000000`00000000
ffffd000`8b95c7b8  00000000`00000008
ffffd000`8b95c7c0  00000000`00000000
ffffd000`8b95c7c8  fffff801`31f688e0 NETIO!MIDL_user_allocate
ffffd000`8b95c7d0  fffff801`31f93af0 NETIO!CleanupQoSProvider
ffffd000`8b95c7d8  ffffd000`8b95cce8
ffffd000`8b95c7e0  00000000`00000000
ffffd000`8b95c7e8  00000000`00000000
ffffd000`8b95c7f0  ffffc001`9cdf3820
ffffd000`8b95c7f8  fffff801`31fa7f80 NETIO!BFE_NET_EVENT_TYPES+0x840
ffffd000`8b95c800  00000000`00000000
ffffd000`8b95c808  00000000`00000000
ffffd000`8b95c810  00000000`00000140
    Please fill in your system specs
    Please follow this tutorial and download the tool. The tool will give you detailed information about your system specs, please fill in your system specs more completely.
    How to fill in your system specs:

      My Computers
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