BSOD from a Bugcheck - Forced Reboot

  1. Gator5000e's Avatar
    Posts : 142
    Windows 10
       #1

    BSOD from a Bugcheck - Forced Reboot


    My computer suddenly encountered a BSOD and then forced a reboot. I got the following error message:

    The computer has rebooted from a bugcheck. The bugcheck was: 0x000000fc (0xfffff8003f291fe8, 0x80000002203e8121, 0xffffd000258dd050, 0x0000000000000002). A dump was saved in: C:\WINDOWS\MEMORY.DMP. Report Id: d6944d8b-c382-464b-98fa-728273f82200.

    Any assistance on what caused this would be appreciated.

    Thanks.
      My Computer

  2. Gator5000e's Avatar
    Posts : 142
    Windows 10
    Thread Starter
       #2

    I probably should add what I was doing at the time. I had my usual programs open, Firefox, Outlook 2010, WordPerfect X7. And I was actively dictating an email using Dragon 14. Thanks.
      My Computer

  3. axe0's Avatar
    Posts : 14,852
    Windows 10 Pro
       #3

    The crash was caused by a driver from Norton/Symantec, however unless you experience another bluescreen anytime soon there is nothing to worry about :)

    Driver Reference Table - BHDrvx64.sys
    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck FC, {fffff8003f291fe8, 80000002203e8121, ffffd000258dd050, 2}
    
    *** WARNING: Unable to verify timestamp for BHDrvx64.sys
    *** ERROR: Module load completed but symbols could not be loaded for BHDrvx64.sys
      My Computers

  4. Gator5000e's Avatar
    Posts : 142
    Windows 10
    Thread Starter
       #4

    Sorry for the delayed reply but thank you so much for this analysis!! i would have figured it was Dragon Nat Speaking not Norton.

    On a side note, all the help you and others provide in this forum is truly outstanding. Saved my bacon on numerous occasions. I knowit takes time to go though all of this stuff, so it is really very much appreciated.

    Thank you again!!
      My Computer

  5. axe0's Avatar
    Posts : 14,852
    Windows 10 Pro
       #5

    No prob :)
    Hope your system stays stable.
      My Computers

  6. Toronto Cat's Avatar
    Posts : 106
    Window 10 Pro v2004
       #6

    I too have had a bugcheck rebooted with the following dump.

    The computer has rebooted from a bugcheck. The bugcheck was: 0x00000124 (0x0000000000000000, 0xffffc08c1453a1d8, 0x00000000f2000040, 0x0000000000000800). A dump was saved in: C:\WINDOWS\MEMORY.DMP. Report Id: b10d934f-a9bf-4192-a3e0-75c025c26b9d.

    Any advice is appreciated.
      My Computer

  7. axe0's Avatar
    Posts : 14,852
    Windows 10 Pro
       #7

    Read BSOD Posting Instructions & How to upload files and create a new thread for your problem.
      My Computers


 

  Related Discussions
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 06:20.
Find Us




Windows 10 Forums