BSOD from a Bugcheck - Forced Reboot Solved

  1.    18 Feb 2016 #1

    BSOD from a Bugcheck - Forced Reboot

    My computer suddenly encountered a BSOD and then forced a reboot. I got the following error message:

    The computer has rebooted from a bugcheck. The bugcheck was: 0x000000fc (0xfffff8003f291fe8, 0x80000002203e8121, 0xffffd000258dd050, 0x0000000000000002). A dump was saved in: C:\WINDOWS\MEMORY.DMP. Report Id: d6944d8b-c382-464b-98fa-728273f82200.

    Any assistance on what caused this would be appreciated.

      My ComputerSystem Spec

  2.    18 Feb 2016 #2

    I probably should add what I was doing at the time. I had my usual programs open, Firefox, Outlook 2010, WordPerfect X7. And I was actively dictating an email using Dragon 14. Thanks.
      My ComputerSystem Spec

  3. axe0's Avatar
    Posts : 13,819
    Windows 10 Pro
       20 Feb 2016 #3

    The crash was caused by a driver from Norton/Symantec, however unless you experience another bluescreen anytime soon there is nothing to worry about :)

    Driver Reference Table - BHDrvx64.sys
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    Use !analyze -v to get detailed debugging information.
    BugCheck FC, {fffff8003f291fe8, 80000002203e8121, ffffd000258dd050, 2}
    *** WARNING: Unable to verify timestamp for BHDrvx64.sys
    *** ERROR: Module load completed but symbols could not be loaded for BHDrvx64.sys
      My ComputersSystem Spec

  4.    23 Feb 2016 #4

    Sorry for the delayed reply but thank you so much for this analysis!! i would have figured it was Dragon Nat Speaking not Norton.

    On a side note, all the help you and others provide in this forum is truly outstanding. Saved my bacon on numerous occasions. I knowit takes time to go though all of this stuff, so it is really very much appreciated.

    Thank you again!!
      My ComputerSystem Spec

  5. axe0's Avatar
    Posts : 13,819
    Windows 10 Pro
       23 Feb 2016 #5

    No prob :)
    Hope your system stays stable.
      My ComputersSystem Spec

  6.    13 Jan 2017 #6

    I too have had a bugcheck rebooted with the following dump.

    The computer has rebooted from a bugcheck. The bugcheck was: 0x00000124 (0x0000000000000000, 0xffffc08c1453a1d8, 0x00000000f2000040, 0x0000000000000800). A dump was saved in: C:\WINDOWS\MEMORY.DMP. Report Id: b10d934f-a9bf-4192-a3e0-75c025c26b9d.

    Any advice is appreciated.
      My ComputerSystem Spec

  7. axe0's Avatar
    Posts : 13,819
    Windows 10 Pro
       13 Jan 2017 #7

    Read BSOD Posting Instructions & How to upload files and create a new thread for your problem.
      My ComputersSystem Spec


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