1. Joined : Aug 2015
    Posts : 83
    Windows 10
       18 Feb 2016 #1

    BSOD from a Bugcheck - Forced Reboot


    My computer suddenly encountered a BSOD and then forced a reboot. I got the following error message:

    The computer has rebooted from a bugcheck. The bugcheck was: 0x000000fc (0xfffff8003f291fe8, 0x80000002203e8121, 0xffffd000258dd050, 0x0000000000000002). A dump was saved in: C:\WINDOWS\MEMORY.DMP. Report Id: d6944d8b-c382-464b-98fa-728273f82200.

    Any assistance on what caused this would be appreciated.

    Thanks.
      My System SpecsSystem Spec


  2. Joined : Aug 2015
    Posts : 83
    Windows 10
       18 Feb 2016 #2

    I probably should add what I was doing at the time. I had my usual programs open, Firefox, Outlook 2010, WordPerfect X7. And I was actively dictating an email using Dragon 14. Thanks.
      My System SpecsSystem Spec


  3. Joined : Jun 2015
    Posts : 10,906
    Windows 10 Pro / Windows 10 TP / Windows 8.1 Pro / Windows 7 Pro
       20 Feb 2016 #3

    The crash was caused by a driver from Norton/Symantec, however unless you experience another bluescreen anytime soon there is nothing to worry about

    Driver Reference Table - BHDrvx64.sys
    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck FC, {fffff8003f291fe8, 80000002203e8121, ffffd000258dd050, 2}
    
    *** WARNING: Unable to verify timestamp for BHDrvx64.sys
    *** ERROR: Module load completed but symbols could not be loaded for BHDrvx64.sys
      My System SpecsSystem Spec


  4. Joined : Aug 2015
    Posts : 83
    Windows 10
       23 Feb 2016 #4

    Sorry for the delayed reply but thank you so much for this analysis!! i would have figured it was Dragon Nat Speaking not Norton.

    On a side note, all the help you and others provide in this forum is truly outstanding. Saved my bacon on numerous occasions. I knowit takes time to go though all of this stuff, so it is really very much appreciated.

    Thank you again!!
      My System SpecsSystem Spec


  5. Joined : Jun 2015
    Posts : 10,906
    Windows 10 Pro / Windows 10 TP / Windows 8.1 Pro / Windows 7 Pro
       23 Feb 2016 #5

    No prob
    Hope your system stays stable.
      My System SpecsSystem Spec


  6. Joined : Mar 2016
    Posts : 15
    Window 10 Home
       1 Week Ago #6

    I too have had a bugcheck rebooted with the following dump.

    The computer has rebooted from a bugcheck. The bugcheck was: 0x00000124 (0x0000000000000000, 0xffffc08c1453a1d8, 0x00000000f2000040, 0x0000000000000800). A dump was saved in: C:\WINDOWS\MEMORY.DMP. Report Id: b10d934f-a9bf-4192-a3e0-75c025c26b9d.

    Any advice is appreciated.
      My System SpecsSystem Spec


  7. Joined : Jun 2015
    Posts : 10,906
    Windows 10 Pro / Windows 10 TP / Windows 8.1 Pro / Windows 7 Pro
       1 Week Ago #7

    Read BSOD Posting Instructions & How to upload files and create a new thread for your problem.
      My System SpecsSystem Spec


 


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