Was blue screened unknowing why

  1.    17 Feb 2016 #1

    Was blue screened unknowing why


    Attachment 64806 I was on google plus and facebook when my BSOD happened I do not know what is wrong and would like to know thank you
      My ComputerSystem Spec

  2. axe0's Avatar
    Posts : 13,819
    Windows 10 Pro
       19 Feb 2016 #2

    The cause of the crash is Norton/Symantec, although this crash looks to be a single one which is handled by Windows.
    This means that you have nothing to worry and do not need to do anything :)
    If this problem keeps occuring, simply reply again here with a new zip from the DM Log Collector and I'll be notified

    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck FC, {fffff800714f1fe8, 8000000053c32121, ffffd0002117a0f0, 2}
    
    *** WARNING: Unable to verify timestamp for BHDrvx64.sys
    *** ERROR: Module load completed but symbols could not be loaded for BHDrvx64.sys
    Driver Reference Table - BHDrvx64.sys
      My ComputersSystem Spec


 

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