Windows 10: Bad_Pool_Header

  1.    17 Feb 2016 #1

    Bad_Pool_Header


    Hello, today i turned on my pc selected my OS (windows 10 Home 64-bit) everything seemed normal but as i was checking thunderbird i got a BSOD saying WIN 10 had crashed and to search Bad_Pool_Header for more info after a little bit the screen just went blank and didn't restart.

    After waiting about 2 minutes i just held the power switch to force it to shutdown, and after it finished shutting down i turned it back on to lookup what happened, the PC just sat at a blank screen. I shut it down again and tried to put an old ubuntu 9.04 live disc in it to see if it would boot from disc and got the same thing. (also tried 2 different windows 10 install discs)

    So after all of that i unplugged everything but my monitor and it started up again, i figure it had something to do with what was plugged in so i tried plugging in everything i had in when it crashed one by one and into every port, ran a memory test and no problems came up.

    I looked at the memory dump and it says there was a problem probably caused by a usb port but i don't know anything about memory dumps so i thought i would ask for advice here. I have attached a log of the dump.

    Attachment 64778

    Also here is the zip file that was requested from the posting sticky

    Attachment 64780
      My ComputerSystem Spec

  2. axe0's Avatar
    Posts : 11,223
    Windows 10 Pro
       18 Feb 2016 #2

    It is indeed USB related, but the win32k.sys driver is associated with the graphics where the graphics drivers have been flagged a bit later in the dump too.
    What USB devices do you have?
    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 19, {20, ffffe00106761180, ffffe001067611d0, 4050005}
    
    *** WARNING: Unable to verify timestamp for win32k.sys
    *** ERROR: Module load completed but symbols could not be loaded for win32k.sys
    Probably caused by : USBPORT.SYS ( USBPORT!USBPORT_Core_iCompleteDoneTransfer+a07 )
    
    Followup: MachineOwner
    ---------
    
    
    fffff803`b157c818  fffff801`55483b81Unable to load image \SystemRoot\system32\DRIVERS\atikmdag.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for atikmdag.sys
    *** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
     atikmdag+0xb3b81
    0: kd> lmvm atikmdag
    start             end                 module name
    fffff801`553d0000 fffff801`55f83000   atikmdag T (no symbols)           
        Loaded symbol image file: atikmdag.sys
        Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
        Image name: atikmdag.sys
        Timestamp:        Tue Jan 13 17:48:21 2015 (54B54C55)
        CheckSum:         00B63BEF
        ImageSize:        00BB3000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Please uninstall everything of AMD using Display Driver Uninstaller and install new drivers from AMD. Be sure to install as less as possible software using custom/advanced options.
    Attachment 64910
      My ComputersSystem Spec

  3.    18 Feb 2016 #3

    I uninstalled everything from AMD and installed the forced options and the display drivers for my card (had to use the installer for windows 8 because they didn't have an option for 10)

    The USB devices i have are just an old HP mouse, old HP speakers, and a zalman keyboard.

    I do sometimes connect a ps3 controller to use in steam. (wasn't connected at the time of the crash)

    Thanks for helping out by the way.
      My ComputerSystem Spec

  4. axe0's Avatar
    Posts : 11,223
    Windows 10 Pro
       18 Feb 2016 #4

    Remove the speakers.

    How old are they exactly?
      My ComputersSystem Spec

  5.    18 Feb 2016 #5

    They are the only ones i have right now but i will look for new ones soon.

    I think they came with my HP a735w so they should be about 12 years old now.
      My ComputerSystem Spec

  6. axe0's Avatar
    Posts : 11,223
    Windows 10 Pro
       18 Feb 2016 #6

    Time for replacement then, I doubt there will be drivers for Windows 10.
      My ComputersSystem Spec


 

Related Threads
BSODS, again :( BAD_POOL_HEADER in BSOD Crashes and Debugging
I had solved my last Blue Screens replacing my RAMS, but now i've got a BSOD.:mad: I was downloading BLACK OPS 3 on Steam and Browsing Internet (Chrome), while editing a file with WordPad. Logs attached.
I followed the rules on the BSOD posting instruction and posted my dump files in zip format below. Thanks in advance!
BSOD-Bad_Pool_Header in BSOD Crashes and Debugging
I've only just upgraded to Windows 10 and have gotten the BSOD several times during the upgrade. The upgrade did complete, but now the BSOD is random although opening Edge does seem to set it off. Any help would be most appreciated.
Solved bad_pool_header after latest windows 10 updates in Windows Updates and Activation
After the windows 10 update was installed today on my machine, I keep getting the bad_pool_header error message. I have tried to do all the options (except a system restore) & it keeps going back to the same error message. I am currently running...
Hello, I have Windows 10 PRO installed. Other important installed applications are Malwarebytes (Antimalware and Antiexploit), Adguard and utorrent. Last night I have started a big download on utorrent (a 20GB file) and after some minutes I...
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 05:50.
Find Us
Twitter Facebook Google+ Ten Forums iOS App Ten Forums Android App



Windows 10 Forums