Windows 10: Bad_Pool_Header

  1.    17 Feb 2016 #1


    Hello, today i turned on my pc selected my OS (windows 10 Home 64-bit) everything seemed normal but as i was checking thunderbird i got a BSOD saying WIN 10 had crashed and to search Bad_Pool_Header for more info after a little bit the screen just went blank and didn't restart.

    After waiting about 2 minutes i just held the power switch to force it to shutdown, and after it finished shutting down i turned it back on to lookup what happened, the PC just sat at a blank screen. I shut it down again and tried to put an old ubuntu 9.04 live disc in it to see if it would boot from disc and got the same thing. (also tried 2 different windows 10 install discs)

    So after all of that i unplugged everything but my monitor and it started up again, i figure it had something to do with what was plugged in so i tried plugging in everything i had in when it crashed one by one and into every port, ran a memory test and no problems came up.

    I looked at the memory dump and it says there was a problem probably caused by a usb port but i don't know anything about memory dumps so i thought i would ask for advice here. I have attached a log of the dump.

    Attachment 64778

    Also here is the zip file that was requested from the posting sticky

    Attachment 64780
      My ComputerSystem Spec

  2. axe0's Avatar
    Posts : 13,707
    Windows 10 Pro
       18 Feb 2016 #2

    It is indeed USB related, but the win32k.sys driver is associated with the graphics where the graphics drivers have been flagged a bit later in the dump too.
    What USB devices do you have?
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    Use !analyze -v to get detailed debugging information.
    BugCheck 19, {20, ffffe00106761180, ffffe001067611d0, 4050005}
    *** WARNING: Unable to verify timestamp for win32k.sys
    *** ERROR: Module load completed but symbols could not be loaded for win32k.sys
    Probably caused by : USBPORT.SYS ( USBPORT!USBPORT_Core_iCompleteDoneTransfer+a07 )
    Followup: MachineOwner
    fffff803`b157c818  fffff801`55483b81Unable to load image \SystemRoot\system32\DRIVERS\atikmdag.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for atikmdag.sys
    *** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
    0: kd> lmvm atikmdag
    start             end                 module name
    fffff801`553d0000 fffff801`55f83000   atikmdag T (no symbols)           
        Loaded symbol image file: atikmdag.sys
        Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
        Image name: atikmdag.sys
        Timestamp:        Tue Jan 13 17:48:21 2015 (54B54C55)
        CheckSum:         00B63BEF
        ImageSize:        00BB3000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Please uninstall everything of AMD using Display Driver Uninstaller and install new drivers from AMD. Be sure to install as less as possible software using custom/advanced options.
    Attachment 64910
      My ComputersSystem Spec

  3.    18 Feb 2016 #3

    I uninstalled everything from AMD and installed the forced options and the display drivers for my card (had to use the installer for windows 8 because they didn't have an option for 10)

    The USB devices i have are just an old HP mouse, old HP speakers, and a zalman keyboard.

    I do sometimes connect a ps3 controller to use in steam. (wasn't connected at the time of the crash)

    Thanks for helping out by the way.
      My ComputerSystem Spec

  4. axe0's Avatar
    Posts : 13,707
    Windows 10 Pro
       18 Feb 2016 #4

    Remove the speakers.

    How old are they exactly?
      My ComputersSystem Spec

  5.    18 Feb 2016 #5

    They are the only ones i have right now but i will look for new ones soon.

    I think they came with my HP a735w so they should be about 12 years old now.
      My ComputerSystem Spec

  6. axe0's Avatar
    Posts : 13,707
    Windows 10 Pro
       18 Feb 2016 #6

    Time for replacement then, I doubt there will be drivers for Windows 10.
      My ComputersSystem Spec


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