1.    17 Feb 2016 #1
    Join Date : Feb 2016
    Posts : 2
    Windows 10


    My Hewlitt Packard laptop (windows 10 64 bit) gave a light blue screen when I was using it all of a sudden with the message

    "Your PC ran into a problem and needs to restart. We're just collecting some error info and then will restart soon (100% complete) If you'd like to know more you can serach online later form this error APC_INDEX_MISMATCH

    There is no other info and the screen stays like that. cant be shut down . What to do please?
    Thanks, mohini
    Last edited by mohinihom3e7; 18 Feb 2016 at 08:36. Reason: Improvement
      My ComputerSystem Spec
  2.    17 Feb 2016 #2
    Join Date : Feb 2016
    Posts : 2
    Windows 10
    Thread Starter

    it's not solved. I don't know what to do, its clicked as solved-a mistake on the website
      My ComputerSystem Spec
  3.    17 Feb 2016 #3
    Join Date : Jun 2015
    Posts : 12,962
    Windows 10 Pro

    Please read BSOD Posting Instructions & How to upload files

    You should be able to see a button called 'Mark solved' or something.
      My ComputersSystem Spec


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