1.    17 Feb 2016 #1
    Join Date : Jul 2015
    Nine Mile Falls WA
    Posts : 506
    win 10 pro x64

    Had BSOD upon computer start


    So i had a BSOD upon computer startup, not sure what caused it my diagnostics says it was norton but i'm kind of suspicion on this as i have never had a issue with all the years i have used it, i collected the info from your own diagnostics collection tools, if you need any more info then that has collected do let me know. i only hope it was not norton i use it as its free from comcast and i like all the tools it has, and i have never noticed a performance hit from it.
      My ComputerSystem Spec
  2.    18 Feb 2016 #2
    Join Date : Jun 2015
    Posts : 12,952
    Windows 10 Pro

    Hi Tonyb,

    Unfortunately the cause is Norton, BUT if a crash only happens once then you have nothing to worry

    Driver Reference Table - BHDrvx64.sys
    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 135, {ffffffffc0000005, ffffd0006cc8c7d0, fffff800d8b8f5d0, ffffc00127886100}
    
    *** WARNING: Unable to verify timestamp for BHDrvx64.sys
    *** ERROR: Module load completed but symbols could not be loaded for BHDrvx64.sys
    Probably caused by : BHDrvx64.sys ( BHDrvx64+e8c3f )
    
    MachineOwner
      My ComputersSystem Spec
  3.    18 Feb 2016 #3
    Join Date : Jul 2015
    Nine Mile Falls WA
    Posts : 506
    win 10 pro x64
    Thread Starter

    ugh so it was it looks like i will contact Symantec and see if they have a fix for this norton .sys file thanks for the speedy reply
      My ComputerSystem Spec
  4.    18 Feb 2016 #4
    Join Date : Jun 2015
    Posts : 12,952
    Windows 10 Pro

    As I mentioned, if there is no other bluescreen you don't have to do anything
    If bluescreens occur only once Windows handles it.
      My ComputersSystem Spec

 


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