hello
I had random PC freezing while gaming usually happens every week.
Today I had a BSOD while playing heroes of the storm.
dm_log_collector file is attached
thank you in advance
Lumos
Please remove ASUS software, this is recommended for the time of troubleshooting for 2 reasons
- it is known for causing bluescreens
- it uses outdated drivers
As soon as your system is stable again you may install it if you want :)
Warning
Please make a backup of your important files and get your rescue media or create one.
Please create a restore point.
Please follow this tutorial to run driver verifier.
Driver verifier stresses your drivers and will crash your pc if any driver fails due to a violation.
Driver verifier should be performed for a max of 48 hours, or when you have a bluescreen, whatever comes first.
If driver verifier has found a violation and you can't get back into windows normally, try to boot into safe mode and reset in safe mode driver verifier, or in the troubleshooting options open command prompt and type verifier /reset.
Note
Your system will act very sluggishly while driver verifier is enabled, this is normal as your drivers will be being subjected to heavy testing in order to make them crash.
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