Windows 10: BSOD cause (mostly) unknown


  1. Posts : 3
    Microsoft Windows 10 Home 64-bit 10586 Multiprocessor Free
       13 Feb 2016 #1

    BSOD cause (mostly) unknown


    My computer has been having regular BSODs that I have tracked to ntoskrnl.exe.

    I have run the
    Code:
    sfc /scannow
    command multiple times and it always comes back clean. I dont remember if I have tried
    Code:
    DISM /online /cleanup-image /restorehealth
    or not, but I suspect that I have since I can retrieve the command from memory.

    The crashes seem to happen randomly as I am rarely doing the exact same thing on my computer when it happens. Sometimes I will have just left it after using it. Other times it will happen while browsing the internet. It also happened a few times while I was trying to extract a DVD ISO for my wife to watch on her chromebook. The only common factor is ntoskrnl.exe whatever that is.

    Any assistance will be greatly appreciated.

    Attachment 64092
      My ComputerSystem Spec

  2. axe0's Avatar
    Posts : 13,727
    Windows 10 Pro
       14 Feb 2016 #2

    Please uninstall Avira while troubleshooting and use Windows Defender as alternative
    How do I uninstall my Avira Antivirus product?
    Code:
    ffffd000`2ac4d060  fffff801`2eda13e8Unable to load image avipbb.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for avipbb.sys
    *** ERROR: Module load completed but symbols could not be loaded for avipbb.sys
     avipbb+0x213e8
    Please uninstall everything of AMD using Display Driver Uninstaller and install new drivers from AMD. Be sure to install as less as possible software using custom/advanced options.
    Attachment 64227
    Code:
    ffffd001`ca853958  fffff800`8ce0d6d9Unable to load image atikmdag.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for atikmdag.sys
    *** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
     atikmdag+0xcd6d9
    
    
    4: kd> lmvm atikmdagstart             end                 module name
    fffff800`8cd40000 fffff800`8e24f000   atikmdag T (no symbols)           
        Loaded symbol image file: atikmdag.sys
        Image path: atikmdag.sys
        Image name: atikmdag.sys
        Timestamp:        Wed Nov 04 22:39:32 2015 (563A7B14)
        CheckSum:         014AB74E
        ImageSize:        0150F000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
      My ComputersSystem Spec


  3. Posts : 3
    Microsoft Windows 10 Home 64-bit 10586 Multiprocessor Free
    Thread Starter
       14 Feb 2016 #3

    With the exception of enabling Widows Defender (which I have disabled in a way that is annoying to reverse) I have done as you have suggested. I will post again if I have further problems (with a new log file).

    In the mean time, thank you for your time and I wish you well.
      My ComputerSystem Spec

  4. axe0's Avatar
    Posts : 13,727
    Windows 10 Pro
       15 Feb 2016 #4

    With the exception of enabling Widows Defender (which I have disabled in a way that is annoying to reverse)
    Accept the annoyance and reverse the disabling for your security.
      My ComputersSystem Spec


  5. Posts : 3
    Microsoft Windows 10 Home 64-bit 10586 Multiprocessor Free
    Thread Starter
       22 Feb 2016 #5

    It has been up for 3 days now after following the originally prescribed instructions. Do you recommend I stick with Windows Defender or is there another free anti-malware suite out there that doesn't break things?
      My ComputerSystem Spec

  6. axe0's Avatar
    Posts : 13,727
    Windows 10 Pro
       23 Feb 2016 #6

    There are no 3rd party AV's that do not cause bluescreens, the only AV that doesn't cause bluescreens (unless you're in the technical preview version) is Windows Defender.

    I just recently (today when I started my laptop) had a BSOD which was caused by my protection software due to a problem with the network communication, nothing to worry about because it is for now a single crash though.
    Even BSOD Analysts aren't secure of BSOD crashes
      My ComputersSystem Spec


 

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