1.    13 Feb 2016 #1
    Join Date : Feb 2016
    Posts : 4
    Windows Pro 64-bits

    BSOD playing American Truck Simulator and racing games error 0x124


    I've been having this problem for over a week now. This is what I already tried:

    - Bought new memory sticks
    - Memtest86+ for 8 passes, no errors
    - Furmark for 3 hours, average 15 fps @ 80ºC
    - Format, upgrade to Win 10, tested with another HDD, still crashed
    - HWinfo shows good values for the power supply
    - Tested with another CPU and default mem clock speed

    I just don't know what else to do. Is there any possibility this whole thing is due to driver problems? I suspect it could be a MOBO or video card fault but is there a way to confirm?

    Thanks in advance.
    Last edited by Glothos; 14 Feb 2016 at 10:03.
      My ComputerSystem Spec
  2.    14 Feb 2016 #2
    Join Date : Jun 2015
    Posts : 12,972
    Windows 10 Pro

    Hi Glothos,

    Welcome to the 10forums.

    The error is pretty much the same as BSOD playing American Truck Simulator error 0x124 - Windows 7 Help Forums
    Please check ASUS for BIOS updates, the current is 1401 while there are some updates available, I would suggest to install version 2101
    ASUS Global


    If updating your BIOS doesn't help, please upload a new zip and change your system language to english so I can read the files
    Code:
    2: kd> !errrec ffffe000`598ba8f8
    ===============================================================================
    Common Platform Error Record @ ffffe000598ba8f8
    -------------------------------------------------------------------------------
    Record Id     : 01d1666243926078
    Severity      : Fatal (1)
    Length        : 928
    Creator       : Microsoft
    Notify Type   : Machine Check Exception
    Timestamp     : 2/13/2016 13:27:25 (UTC)
    Flags         : 0x00000002 PreviousError
    
    ===============================================================================
    Section 0     : Processor Generic
    -------------------------------------------------------------------------------
    Descriptor    @ ffffe000598ba978
    Section       @ ffffe000598baa50
    Offset        : 344
    Length        : 192
    Flags         : 0x00000001 Primary
    Severity      : Fatal
    
    Proc. Type    : x86/x64
    Instr. Set    : x64
    Error Type    : BUS error
    Operation     : Generic
    Flags         : 0x00
    Level         : 3
    CPU Version   : 0x0000000000600f20
    Processor ID  : 0x0000000000000000
    
    ===============================================================================
    Section 1     : x86/x64 Processor Specific
    -------------------------------------------------------------------------------
    Descriptor    @ ffffe000598ba9c0
    Section       @ ffffe000598bab10
    Offset        : 536
    Length        : 128
    Flags         : 0x00000000
    Severity      : Fatal
    
    Local APIC Id : 0x0000000000000000
    CPU Id        : 20 0f 60 00 00 08 08 00 - 0b 32 98 3e ff fb 8b 17
                    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
                    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
    
    Proc. Info 0  @ ffffe000598bab10
    
    ===============================================================================
    Section 2     : x86/x64 MCA
    -------------------------------------------------------------------------------
    Descriptor    @ ffffe000598baa08
    Section       @ ffffe000598bab90
    Offset        : 664
    Length        : 264
    Flags         : 0x00000000
    Severity      : Fatal
    
    Error         : BUSLG_GENERIC_ERR_*_TIMEOUT_ERR (Proc 0 Bank 4)
      Status      : 0xfe00000000070f0f
      Address     : 0x00000000fd000100
      Misc.       : 0xc00a0fff01000000
    Last edited by axe0; 14 Feb 2016 at 10:41. Reason: edited ASUS link to english version
      My ComputersSystem Spec
  3.    14 Feb 2016 #3
    Join Date : Feb 2016
    Posts : 4
    Windows Pro 64-bits
    Thread Starter

    I did what you suggested. I updated the BIOS to 2101. This time I was able to play the game for half hour without a crash then i had to go out with my wife. After i returned i tried playing again and this time it crashed . But this crash was different, it did not generate any dump file. The screen went gray and i had to reboot manually.

    Now i'm changing the language as you asked. One thing to observe is that i was playing the game on 64-bit version of it when the crash took place. Before that i was using the 32-bit version of it. After I change the language i will try to reproduce the crash and see if Windows will genarate a dump file this time.
      My ComputerSystem Spec
  4.    14 Feb 2016 #4
    Join Date : Feb 2016
    Posts : 4
    Windows Pro 64-bits
    Thread Starter

    Had another crash, even with the 32bit version. This time the screen went pink and i had to reboot manually again. I'm uploading the previous files in English as requested.

    Thanks for your help.
    Marcel
      My ComputerSystem Spec
  5.    14 Feb 2016 #5
    Join Date : Jun 2015
    Posts : 12,972
    Windows 10 Pro

    Just to note, your current installation is a clean install?
    Quote Originally Posted by Glothos View Post
    I've been having this problem for over a week now. This is what I already tried:

    - Bought new memory sticks
    - Memtest86+ for 8 passes, no errors
    - Furmark for 3 hours, average 15 fps @ 80ºC
    - Format, upgrade to Win 10, tested with another HDD, still crashed
    - HWinfo shows good values for the power supply
    - Tested with another CPU and default mem clock speed

    I just don't know what else to do. Is there any possibility this whole thing is due to driver problems? I suspect it could be a MOBO or video card fault but is there a way to confirm?

    Thanks in advance.
    HWinfo doesn't show good value for the +12v value, the value is too low. However software isn't the right place to check this.
    Please boot into your BIOS, search for the 3.3v, 5v ans 12v values and let me know what they are.


    This is what I suspected, a problem that occured on the AMD northbridge.
    Unfortunately driver updating for the motherboard isn't an option (I usually suggest updating the chipset with this error), because there are no updates.
    Code:
    Event[1300]:  Log Name: System
      Source: Microsoft-Windows-WHEA-Logger
      Date: 2016-02-13T11:58:50.962
      Event ID: 20
      Task: N/A
      Level: Error
      Opcode: Info
      Keyword: N/A
      User: S-1-5-19
      User Name: AUTORIDADE NT\SERVIÇO LOCAL
      Computer: Marcel-PC
      Description: 
    A fatal hardware error has occurred.
    
    
    Component: AMD Northbridge
    Error Source: Machine Check Exception
    Error Type: HyperTransport Watchdog Timeout Error
    Processor APIC ID: 0
    
    
    The details view of this entry contains further information.
      My ComputersSystem Spec
  6.    14 Feb 2016 #6
    Join Date : Feb 2016
    Posts : 4
    Windows Pro 64-bits
    Thread Starter

    Apparently they don`t release an update since 2010. What should I do then, just replace the MOBO?

    EDIT: Forgot to mention that i checked the PSU reading. Everything was in range.
    Last edited by Glothos; 14 Feb 2016 at 14:11.
      My ComputerSystem Spec

 


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