BSOD playing American Truck Simulator and racing games error 0x124

Glothos · 13 Feb 2016

I've been having this problem for over a week now. This is what I already tried:

- Bought new memory sticks
- Memtest86+ for 8 passes, no errors
- Furmark for 3 hours, average 15 fps @ 80ºC
- Format, upgrade to Win 10, tested with another HDD, still crashed
- HWinfo shows good values for the power supply
- Tested with another CPU and default mem clock speed

I just don't know what else to do. Is there any possibility this whole thing is due to driver problems? I suspect it could be a MOBO or video card fault but is there a way to confirm?

Thanks in advance.

axe0 · 14 Feb 2016

Hi Glothos,

Welcome to the 10forums.

The error is pretty much the same as BSOD playing American Truck Simulator error 0x124 - Windows 7 Help Forums
Please check ASUS for BIOS updates, the current is 1401 while there are some updates available, I would suggest to install version 2101
ASUS Global

If updating your BIOS doesn't help, please upload a new zip and change your system language to english so I can read the files :)

Code:

2: kd> !errrec ffffe000`598ba8f8
===============================================================================
Common Platform Error Record @ ffffe000598ba8f8
-------------------------------------------------------------------------------
Record Id     : 01d1666243926078
Severity      : Fatal (1)
Length        : 928
Creator       : Microsoft
Notify Type   : Machine Check Exception
Timestamp     : 2/13/2016 13:27:25 (UTC)
Flags         : 0x00000002 PreviousError

===============================================================================
Section 0     : Processor Generic
-------------------------------------------------------------------------------
Descriptor    @ ffffe000598ba978
Section       @ ffffe000598baa50
Offset        : 344
Length        : 192
Flags         : 0x00000001 Primary
Severity      : Fatal

Proc. Type    : x86/x64
Instr. Set    : x64
Error Type    : BUS error
Operation     : Generic
Flags         : 0x00
Level         : 3
CPU Version   : 0x0000000000600f20
Processor ID  : 0x0000000000000000

===============================================================================
Section 1     : x86/x64 Processor Specific
-------------------------------------------------------------------------------
Descriptor    @ ffffe000598ba9c0
Section       @ ffffe000598bab10
Offset        : 536
Length        : 128
Flags         : 0x00000000
Severity      : Fatal

Local APIC Id : 0x0000000000000000
CPU Id        : 20 0f 60 00 00 08 08 00 - 0b 32 98 3e ff fb 8b 17
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00

Proc. Info 0  @ ffffe000598bab10

===============================================================================
Section 2     : x86/x64 MCA
-------------------------------------------------------------------------------
Descriptor    @ ffffe000598baa08
Section       @ ffffe000598bab90
Offset        : 664
Length        : 264
Flags         : 0x00000000
Severity      : Fatal

Error         : BUSLG_GENERIC_ERR_*_TIMEOUT_ERR (Proc 0 Bank 4)
  Status      : 0xfe00000000070f0f
  Address     : 0x00000000fd000100
  Misc.       : 0xc00a0fff01000000

Glothos · 14 Feb 2016

I did what you suggested. I updated the BIOS to 2101. This time I was able to play the game for half hour without a crash then i had to go out with my wife. After i returned i tried playing again and this time it crashed

. But this crash was different, it did not generate any dump file. The screen went gray and i had to reboot manually.

Now i'm changing the language as you asked. One thing to observe is that i was playing the game on 64-bit version of it when the crash took place. Before that i was using the 32-bit version of it. After I change the language i will try to reproduce the crash and see if Windows will genarate a dump file this time.

Glothos · 14 Feb 2016

Had another crash, even with the 32bit version. This time the screen went pink and i had to reboot manually again. I'm uploading the previous files in English as requested.

Thanks for your help.
Marcel

axe0 · 14 Feb 2016

Just to note, your current installation is a clean install?

Glothos said:

I've been having this problem for over a week now. This is what I already tried:

- Bought new memory sticks
- Memtest86+ for 8 passes, no errors
- Furmark for 3 hours, average 15 fps @ 80ºC
- Format, upgrade to Win 10, tested with another HDD, still crashed
- HWinfo shows good values for the power supply
- Tested with another CPU and default mem clock speed

I just don't know what else to do. Is there any possibility this whole thing is due to driver problems? I suspect it could be a MOBO or video card fault but is there a way to confirm?

Thanks in advance.

HWinfo doesn't show good value for the +12v value, the value is too low. However software isn't the right place to check this.
Please boot into your BIOS, search for the 3.3v, 5v ans 12v values and let me know what they are.

This is what I suspected, a problem that occured on the AMD northbridge.
Unfortunately driver updating for the motherboard isn't an option (I usually suggest updating the chipset with this error), because there are no updates.

Code:

Event[1300]:  Log Name: System
  Source: Microsoft-Windows-WHEA-Logger
  Date: 2016-02-13T11:58:50.962
  Event ID: 20
  Task: N/A
  Level: Error
  Opcode: Info
  Keyword: N/A
  User: S-1-5-19
  User Name: AUTORIDADE NT\SERVIÇO LOCAL
  Computer: Marcel-PC
  Description: 
A fatal hardware error has occurred.


Component: AMD Northbridge
Error Source: Machine Check Exception
Error Type: HyperTransport Watchdog Timeout Error
Processor APIC ID: 0


The details view of this entry contains further information.

Glothos · 14 Feb 2016

Apparently they don`t release an update since 2010. What should I do then, just replace the MOBO?

EDIT: Forgot to mention that i checked the PSU reading. Everything was in range.