Windows 10: whea_uncorrectable_error since Windows 10

  1.    13 Feb 2016 #1

    whea_uncorrectable_error since Windows 10


    Hey all,
    my friend got a new notebook "Acer ES1-711" and installed windows 10 right after he got it. Since then he gets multiple BSODS per day. It occures at random times it seems.
    For me it looks like the cpu is the problem, but i can't find a solution for it. Maybe you can help us.

    Best regards, Patrick.
      My ComputerSystem Spec


  2. Posts : 12,302
    Windows 10 Pro
       13 Feb 2016 #2

    It seems it is a persistent crash, a generic error on the level 2 cache of the CPU is the problem everytime. This usually indicates a CPU/BIOS problem.
    I would suggest to update the BIOS to the newest version from Acer which is 1.08, the current version is 1.05
    Download Drivers and Manuals | Acer Official Site
    Code:
    BIOS-Version:                                  Insyde Corp. V1.05, 07.11.2014
    If no clean install has been performed yet, it is something to consider after an upgrade.
    Code:
    ===============================================================================
    Section 2     : x86/x64 MCA
    -------------------------------------------------------------------------------
    Descriptor    @ ffffe001d69ab138
    Section       @ ffffe001d69ab2c0
    Offset        : 664
    Length        : 264
    Flags         : 0x00000000
    Severity      : Fatal
    
    Error         : GCACHEL2_ERR_ERR (Proc 1 Bank 2)
      Status      : 0xb6000004000e010a
      Address     : 0x000000014ba0fd20
      Misc.       : 0x0000000000000000
    ===============================================================================
    Section 2     : x86/x64 MCA
    -------------------------------------------------------------------------------
    Descriptor    @ ffffe00012efd138
    Section       @ ffffe00012efd2c0
    Offset        : 664
    Length        : 264
    Flags         : 0x00000000
    Severity      : Fatal
    
    Error         : GCACHEL2_ERR_ERR (Proc 0 Bank 2)
      Status      : 0xb6000000000d010a
      Address     : 0x000000006120ff74
      Misc.       : 0x0000000000000000
    ===============================================================================
    Section 2     : x86/x64 MCA
    -------------------------------------------------------------------------------
    Descriptor    @ ffffe00083e5e138
    Section       @ ffffe00083e5e2c0
    Offset        : 664
    Length        : 264
    Flags         : 0x00000000
    Severity      : Fatal
    
    Error         : GCACHEL2_ERR_ERR (Proc 1 Bank 2)
      Status      : 0xb6000004000e010a
      Address     : 0x00000001065918c0
      Misc.       : 0x0000000000000000
    ===============================================================================
    Section 2     : x86/x64 MCA
    -------------------------------------------------------------------------------
    Descriptor    @ ffffe0017ccff138
    Section       @ ffffe0017ccff2c0
    Offset        : 664
    Length        : 264
    Flags         : 0x00000000
    Severity      : Fatal
    
    Error         : GCACHEL2_ERR_ERR (Proc 0 Bank 2)
      Status      : 0xf6200004000e010a
      Address     : 0x0000000166bccec0
      Misc.       : 0x0000000000000000
      My ComputersSystem Spec

  3.    13 Feb 2016 #3

    nice, that was fast! I'll update it now and will get back to you. Thanks!
      My ComputerSystem Spec

  4.    16 Feb 2016 #4

    Hey there, we installed the BIOS-Update. But unfortunately we got 8 new bluescreens since then. I attached the new dumbfiles.
    Best regards, Patrick.
      My ComputerSystem Spec


  5. Posts : 12,302
    Windows 10 Pro
       17 Feb 2016 #5




    whea_uncorrectable_error since Windows 10 Diagnostic Test whea_uncorrectable_error since Windows 10
     CPU TEST

    Run Prime95 and/or IntelBurnTest to stress test your CPU. Prime95 - Stress Test Your CPU - Windows 10 Forums CPU - Stress Test Using IntelBurnTest - Windows 7 Help Forums

    Note   Note
    If you're overclocking anything, please stop it and set everything back to default while troubleshooting

    warning   Warning
    Your CPU temperatures will rise quickly while under this stress test. Keep a keen eye on them and abort the test if overheating occurs.
      My ComputersSystem Spec

  6.    07 Mar 2016 #6

    Attachment 68155

    and 2 minutes after stopping the test, we got the next bluescreen right in time.
      My ComputerSystem Spec


  7. Posts : 12,302
    Windows 10 Pro
       07 Mar 2016 #7

    What is the result of IntelBurnTest?
    Another good utility is Intel Diagnostics Tool
    Download Intel Processor Diagnostic Tool
      My ComputersSystem Spec


 

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