Windows 10: System_service_exception / Registry_error BSOD

  1.    12 Feb 2016 #1

    System_service_exception / Registry_error BSOD

    Started having BSOD/reboot problem yesterday. It seems to happen when the computer is idle and getting ready to turn off peripherals to enter sleep mode.

    I uploaded the error log...

    Not sure what happened. Bad Windows update perhaps?

    I ran sfc /scannow and it didn't find any issues. I also ran the power troubleshooter and it didn't find anything.

    Thanks for your help!
      My ComputerSystem Spec

  2. axe0's Avatar
    Posts : 13,723
    Windows 10 Pro
       12 Feb 2016 #2

    System_service_exception / Registry_error BSOD Diagnostics Test System_service_exception / Registry_error BSOD
     Malware scan

    Please run a threat scan with Malwarebytes, a full scan with your AV, scan your system with Adwcleaner, Kaspersky TTDSKiller, ESET Online Scanner and SuperAntiSpyware
      My ComputersSystem Spec

  3.    12 Feb 2016 #3

    Malwarebytes and Vipre antivirus scans both came back clean...

    I think there might be a bug in the last round of Windows 10 updates. It started right after that.
      My ComputerSystem Spec

  4. axe0's Avatar
    Posts : 13,723
    Windows 10 Pro
       12 Feb 2016 #4

    If you configure Windows to not go into sleep mode or turn off monitor, peripherals or something, does the problem still occur?
    Note   Note
    Don't forget the option
    Attachment 63862
      My ComputersSystem Spec

  5.    12 Feb 2016 #5

    As long as the computer is active it does not BSOD/reboot.

    I'll try turning off sleep mode as you suggest above and see what happens. I think it will be fine. Will let you know the results.

      My ComputerSystem Spec

  6.    12 Feb 2016 #6

    Just BSOD (System_service_exception) during ESET scan, and after I shut off sleep mode...
      My ComputerSystem Spec

  7. axe0's Avatar
    Posts : 13,723
    Windows 10 Pro
       12 Feb 2016 #7

    Please uninstall ESET while troubleshooting and use Windows Defender as alternative for stability reasons.
    How do I manually uninstall my Windows ESET product?ESET Knowledgebase

    Please fill in your system specs
    Please follow this tutorial and download the tool. The tool will give you detailed information about your system specs, please fill in your system specs more completely.
    How to fill in your system specs:

      My ComputersSystem Spec

  8.    12 Feb 2016 #8

    It's back to normal. I re-installed Windows 10 November update and that solved it.

    No idea what it was all about - certainly was strange.
      My ComputerSystem Spec

  9. axe0's Avatar
    Posts : 13,723
    Windows 10 Pro
       13 Feb 2016 #9

    It could be a lot of things that caused it, but glad it is solved :)
      My ComputersSystem Spec


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