Windows 10: red screen crash while playing xcom 2 Solved


  1. Posts : 18
    windows 10 64 bit
       10 Feb 2016 #1

    red screen crash while playing xcom 2


    I have been trying to play xcom 2 for the past week and every time during the first 10-30 minutes the game crashes along with the pc and I get a red screen with no text. I have to manually turn off my computer and my pc creates a dump file. This has happened every time except twice when I was able to play the game for over 2 hours straight. My pc was playing games fine, it's just xcom 2 right now. I uploaded my dump files, they are all from when my pc crashed from playing xcom 2 and the first three were red screen crashes the last one was a bsod. I am going to lost everything I have done and checked so far.
    -I have turned off just about all of the extra graphical settings there are in the options menu, I even lowered the settings of the game even though my ps specs can handle the game on max settings.
    -I tried to validate game files through steam.
    -I tried to play in windowed mode and turned off antivirus
    -I ran memtest86 (the newest version) for several hours with zero errors and 7 passes.
    -I ran stress tests on my cpu and gpu, again no problems there, and if my power supply was able to support my gpu through furmark that means it should isn't faulty correct?
    -I ran driver verifier for several hours, no crash.
    -I am pretty sure all of my drivers are up to date, should I download driver booster or another software to check that?

    Have you heard of these red screen crashes from other people and xcom 2 since it is a new game and it could just have problems? Also windows 10 might be to blame, but there's nothing I can do about that.

    Do my dump files say what is causing the crashes?
      My ComputerSystem Spec


  2. Posts : 12,493
    Windows 10 Pro
       12 Feb 2016 #2




    red screen crash while playing xcom 2 Diagnostic Test red screen crash while playing xcom 2
     RAM TEST

    Run MemTest86+ to analyse your RAM. MemTest86+ - Test RAM - Windows 10 Forums

    Note   Note


    MemTest86+ needs to be run for at least 8 complete passes for conclusive results. Set it running before you go to bed and leave it overnight. We're looking for zero errors here. Even a single error will indicate RAM failure.
      My ComputersSystem Spec


  3. Posts : 18
    windows 10 64 bit
    Thread Starter
       12 Feb 2016 #3

    I ran memtest86 with several passes and zero errors, do the dump files say anything about memory causing the crash? A lot of people have reported that xcom 2 is causing memory leaks.
      My ComputerSystem Spec


  4. Posts : 12,493
    Windows 10 Pro
       12 Feb 2016 #4

    3 out of 4 are memory crashes (MEMORY_MANAGEMENT and FAULTY_HARDWARE_CORRUPTED_PAGE)
    The 4th is
    Code:
    Probably caused by : memory_corruption
    Note that there is a big difference with MemTest86 and MemTest86+.
    According to your description it was 7 passes, however I request 8 complete passes.
      My ComputersSystem Spec


  5. Posts : 18
    windows 10 64 bit
    Thread Starter
       13 Feb 2016 #5

    axe0 said: View Post
    3 out of 4 are memory crashes (MEMORY_MANAGEMENT and FAULTY_HARDWARE_CORRUPTED_PAGE)
    The 4th is
    Code:
    Probably caused by : memory_corruption
    Note that there is a big difference with MemTest86 and MemTest86+.
    According to your description it was 7 passes, however I request 8 complete passes.
    I ran memtest86+ (the link you provided) and got 10 passes with 0 errors.
    Since the dump files are saying memory is the what caused the crash would could this mean since my ram seems to be working?
    Could it be refering to the vram on the graphics card?
    Is there a way to monitor my ram usage when playing xcom 2 just in case the game is causing a memory leak?Attachment 64141
      My ComputerSystem Spec


  6. Posts : 12,493
    Windows 10 Pro
       14 Feb 2016 #6

    memory corruption could mean a few kinds of corruption
    • vram,
    • ram,
    • drivers


    Is there a way to monitor my ram usage when playing xcom 2 just in case the game is causing a memory leak
    I believe that is possible with the sysinternals tools which are standalone programs (no installation required)
    I have however no experience with them, because I don't use them, but planning to trying them soon.
    Sysinternals Suite
      My ComputersSystem Spec


  7. Posts : 18
    windows 10 64 bit
    Thread Starter
       22 Mar 2016 #7

    updating the motherboard bios is what fixed the issue.
      My ComputerSystem Spec


 

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