Windows 10: KMODE_EXCEPTION and SYSTEM_SERVICE_EXCEPTION

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  1.    08 Feb 2016 #1

    KMODE_EXCEPTION and SYSTEM_SERVICE_EXCEPTION


    Hey,

    I have a pretty new system (few weeks old) and in the beginning I had no problems with it. Yesterday and today I got a BSOD and both seemed to happen when I was in dual monitor mode with my Philips TV (HDMI). I had no problems at all when I was gaming or doing something on only 1 monitor (could be a coincidence).

    First BSOD: SYSTEM_SERVICE_EXCEPTION : caused by: dxgmms2.sys
    Second BSOD: KMODE_EXCEPTION_NOT_HANDLED : crash Address: ntoskrnl.exe+142770

    I attached both dumpfiles in a .zip to this post.

    Regards,
    frucht
    Last edited by frucht; 22 Feb 2016 at 16:16. Reason: I did not follow the guidlines for posting in this forum, hope its ok now
      My System SpecsSystem Spec

  2. axe0's Avatar
    Posts : 11,188
    Windows 10 Pro / Windows 10 TP / Windows 8.1 Pro / Windows 7 Pro
       10 Feb 2016 #2

    Run the tool again, all files but dumps are missing.
      My System SpecsSystem Spec

  3.    10 Feb 2016 #3

    Im sorry! I edited my initial post.
      My System SpecsSystem Spec

  4. axe0's Avatar
    Posts : 11,188
    Windows 10 Pro / Windows 10 TP / Windows 8.1 Pro / Windows 7 Pro
       10 Feb 2016 #4




    KMODE_EXCEPTION and SYSTEM_SERVICE_EXCEPTION Diagnostics Test KMODE_EXCEPTION and SYSTEM_SERVICE_EXCEPTION
     System File Check

    Please try following:
    • Open an admin command prompt
    • Copy/paste "sfc/scannow" (without quotes) and press enter
    • When it finished reboot your system
    • Open again an admin command prompt
    • Enter sfc/scannow again

    If sfc/scannow says "Windows Resource Protection found corrupt files but was unable to fix some of them" after the second SFC, please upload the cbs.log file located at {windows partition}\Windows\Logs\CBS\, if the file is too large try a 3rd party uploader like dropbox, onedrive, google drive, mediafire etc.
    System File Check(SFC a.k.a. Windows Resource Protection) needs to have your system rebooted in order for sfc to try to fix the problems that it finds.

    Try the hotfix of AMD Hotfix.
    Code:
    ffffd000`24300298  fffff800`dc8b0007Unable to load image \SystemRoot\system32\DRIVERS\atikmdag.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for atikmdag.sys
    *** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
     atikmdag+0xc30007
    
    3: kd> lmvm atikmdag
    start             end                 module name
    fffff800`dbc80000 fffff800`dd3dc000   atikmdag T (no symbols)           
        Loaded symbol image file: atikmdag.sys
        Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
        Image name: atikmdag.sys
        Timestamp:        Wed Feb 03 16:42:18 2016 (56B21FDA)
        CheckSum:         016E5ADB
        ImageSize:        0175C000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Please check Realtek for driver updates for the Realtek network drivers.
    Driver Reference Table - rt640x64.sys
    Code:
    ffffd001`b6e9a700  fffff800`eca451f8Unable to load image \SystemRoot\System32\drivers\rt640x64.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for rt640x64.sys
    *** ERROR: Module load completed but symbols could not be loaded for rt640x64.sys
     rt640x64+0x51f8
    
    2: kd> lmvm rt640x64
    start             end                 module name
    fffff800`eca40000 fffff800`ecb19000   rt640x64 T (no symbols)           
        Loaded symbol image file: rt640x64.sys
        Image path: \SystemRoot\System32\drivers\rt640x64.sys
        Image name: rt640x64.sys
        Timestamp:        Tue May 05 18:21:03 2015 (5548EDEF)
        CheckSum:         000E9B0E
        ImageSize:        000D9000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
      My System SpecsSystem Spec

  5.    10 Feb 2016 #5

    sfc/scannow found the first time I run it some "corrupted" files but it could instantly fix them. The second time there were no issues.
    After I did a clean new windows install I instantly installed mentioned hotfix (16.1.1 crimson).

    I can't check for updates on my realtek driver (is the site just down for me?)
    http://www.realtek.com.tw/downloads/...&GetDown=false

    Thanks for your help!
      My System SpecsSystem Spec

  6. axe0's Avatar
    Posts : 11,188
    Windows 10 Pro / Windows 10 TP / Windows 8.1 Pro / Windows 7 Pro
       10 Feb 2016 #6

    It looks like the site is down yes, even the homepage isn't available.

    Regarding the AMD drivers, please try to uninstall everything of AMD using Display Driver Uninstaller and install new drivers from AMD. Be sure to ONLY install the display drivers using custom/advanced options.
    Attachment 63513
      My System SpecsSystem Spec

  7.    10 Feb 2016 #7

    Ok I will try that. I wont be able to change the settings of my TV to FULL RGB with just display drivers right? Screen colors will get weird after a few minutes without that setting.
      My System SpecsSystem Spec

  8. axe0's Avatar
    Posts : 11,188
    Windows 10 Pro / Windows 10 TP / Windows 8.1 Pro / Windows 7 Pro
       10 Feb 2016 #8

    It is not possible to prevent software installation, so it might still be possible.
      My System SpecsSystem Spec

  9.    10 Feb 2016 #9

    I uninstalled everything of AMD using the tool you recommended and installed the latest Driver (only display driver, 16.1.1. crimson download). It does not appear that any software was installed? At least I cant find anything where I could change the aforementioned setting.
      My System SpecsSystem Spec

  10. axe0's Avatar
    Posts : 11,188
    Windows 10 Pro / Windows 10 TP / Windows 8.1 Pro / Windows 7 Pro
       10 Feb 2016 #10

    What part of the software is it you need to get the options?
      My System SpecsSystem Spec


 
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