Windows 10: SYSTEM_SERVICE_EXCEPTION Windows 10 Pro (BOOTCAMP)

  1.    08 Feb 2016 #1

    SYSTEM_SERVICE_EXCEPTION Windows 10 Pro (BOOTCAMP)


    Hi, I've had Windows 10 Pro installed on My iMac since it came out and haven't had any problems with it. Yesterday, I went to boot into it and it gave me a blue screen that said SYSTEM_SERVICE_EXCEPTION. I was able to boot into safe mode and save all my files but I could not find the problem. I did a clean install of Windows 10 Pro expecting it to fix everything but after the installation I got the error again (Not immediately). I booted up, signed in, ran the bootcamp manager (installs drivers for wifi, trackpad, keyboard, camera, etc.) After that I restarted and everything was working fine. Then I went to download Office 365 and reinstall it, before I could even start the download the screen flickered then went black then I got the blue screen with SYSTEM_SERVICE_EXCEPTION again.

    Other then the bootcamp drivers I had not installed anything else but I had the bootcamp drivers running on the computer since last year and they have never caused any issues and are also necessary for running Windows on a Mac.

    For anyone who doesn't know what BootCamp is, it basically the same as dual booting just on a Mac.

    Anyway, does anyone know how I can figure out whats causing the problem and fix it? I can boot into safe mode to receive dump files etc. Also, I don't have any issues when running Mac so I don't think it's a hardware problem but maybe it could be.
      My System SpecsSystem Spec

  2. axe0's Avatar
    Posts : 11,065
    Windows 10 Pro / Windows 10 TP / Windows 8.1 Pro / Windows 7 Pro
       10 Feb 2016 #2
      My System SpecsSystem Spec

  3.    10 Feb 2016 #3

    There are two known problems with bootcamp drivers...

    AppleHFS.sys is known to cause BSOD. You can use autoruns to disable it - untick it under the drivers tab. You can use the free Paragon 8.1 HFS driver instead if you need access to HFS volumes.

    Attachment 63446

    bcmwl63a.sys causes BSOD if you try to use Hyper-V. I had to replace the 7.25.118.40 version (7/24/2015) of bcmwl63a with an older Windows 8.1 version - I used version 6.30.223.215 (12/13/2013).

    Otherwise you'll have BSOD followed by no WiFi connection possible after trying to create a virtual switch.

    repeatable-bootloop-bugcheck-after-enabling-hyperv-in-windows-10-build-10240
      My System SpecsSystem Spec

  4.    10 Feb 2016 #4
      My System SpecsSystem Spec

  5.    10 Feb 2016 #5

    lx07 said: View Post
    There are two known problems with bootcamp drivers...

    AppleHFS.sys is known to cause BSOD. You can use autoruns to disable it - untick it under the drivers tab. You can use the free Paragon 8.1 HFS driver instead if you need access to HFS volumes.

    Attachment 63446

    bcmwl63a.sys causes BSOD if you try to use Hyper-V. I had to replace the 7.25.118.40 version (7/24/2015) of bcmwl63a with an older Windows 8.1 version - I used version 6.30.223.215 (12/13/2013).

    Otherwise you'll have BSOD followed by no WiFi connection possible after trying to create a virtual switch.

    repeatable-bootloop-bugcheck-after-enabling-hyperv-in-windows-10-build-10240
    Ill give that a try, thanks

    EDIT: Just tried that but I still get the blue screen.
      My System SpecsSystem Spec

  6. axe0's Avatar
    Posts : 11,065
    Windows 10 Pro / Windows 10 TP / Windows 8.1 Pro / Windows 7 Pro
       11 Feb 2016 #6

    There are some important notes about your activation missing and I'm wondering if yours is genuine?
    Even though your installation is a few days old, Windows should already have installed some hotfixes.
    If I'm wrong, please tell me and check in the settings Windows Update for updates.
    Code:
      <LicensingStatus>SL_LICENSING_STATUS_UNLICENSED</LicensingStatus>
    Hotfix(s):                 N/A
    Original Install Date:     2/7/2016, 11:28:58 PM
    System Boot Time:          2/10/2016, 8:48:02 PM
      My System SpecsSystem Spec

  7.    11 Feb 2016 #7

    axe0 said: View Post
    There are some important notes about your activation missing and I'm wondering if yours is genuine?
    Even though your installation is a few days old, Windows should already have installed some hotfixes.
    If I'm wrong, please tell me and check in the settings Windows Update for updates.
    Code:
      <LicensingStatus>SL_LICENSING_STATUS_UNLICENSED</LicensingStatus>
    Hotfix(s):                 N/A
    Original Install Date:     2/7/2016, 11:28:58 PM
    System Boot Time:          2/10/2016, 8:48:02 PM
    My activation is 100% genuine as far as I know, I activated this copy of Windows 10 during the installation using my previous Windows 7 Pro key. The install is essentially only 2 hours old because despite being installed for a few days, it only successfully booted for 2 hours after the install then blue screened and would never boot again.

    Also, I can't check for updates or do anything like that because the PC will only boot in safe mode and I do not have any internet access in safe mode
      My System SpecsSystem Spec

  8. axe0's Avatar
    Posts : 11,065
    Windows 10 Pro / Windows 10 TP / Windows 8.1 Pro / Windows 7 Pro
       11 Feb 2016 #8

    Alright, no problem then

    Unfortunately there are no logs about a bluescreen, but there are some WER's (Windows Error Reporting) about your Apple keyboard.
    Another unfortunately, I can't suggest much since I don't have much to go on
    Code:
    +++ WER2 +++:
    Fault bucket , type 0
    Event Name: PnPGenericDriverFound
    Response: Not available
    Cab Id: 0
    
    Problem signature:
    P1: x64
    P2: HID\VID_05AC&PID_024F&REV_0074&MI_01
    P3: 
    P4: 
    P5: 
    P6: 
    P7: 
    P8: 
    P9: 
    P10:
    Code:
    Description	Apple Keyboard
    Name	Enhanced (101- or 102-key)
    Layout	00000409
    PNP Device ID	USB\VID_05AC&PID_024F&MI_00\7&1FBE91A9&0&0000
    Number of Function Keys	12
    Driver	c:\windows\system32\drivers\hidusb.sys (10.0.10586.0, 37.50 KB (38,400 bytes), 10/30/2015 3:17 AM)
      My System SpecsSystem Spec

  9.    11 Feb 2016 #9

    axe0 said: View Post
    Alright, no problem then

    Unfortunately there are no logs about a bluescreen, but there are some WER's (Windows Error Reporting) about your Apple keyboard.
    Another unfortunately, I can't suggest much since I don't have much to go on
    Code:
    +++ WER2 +++:
    Fault bucket , type 0
    Event Name: PnPGenericDriverFound
    Response: Not available
    Cab Id: 0
    
    Problem signature:
    P1: x64
    P2: HID\VID_05AC&PID_024F&REV_0074&MI_01
    P3: 
    P4: 
    P5: 
    P6: 
    P7: 
    P8: 
    P9: 
    P10:
    Code:
    Description	Apple Keyboard
    Name	Enhanced (101- or 102-key)
    Layout	00000409
    PNP Device ID	USB\VID_05AC&PID_024F&MI_00\7&1FBE91A9&0&0000
    Number of Function Keys	12
    Driver	c:\windows\system32\drivers\hidusb.sys (10.0.10586.0, 37.50 KB (38,400 bytes), 10/30/2015 3:17 AM)
    Is there any way I can force it to make a crash file? It used to say collecting error data or something with a percent when it blue screened but after I ran that tool to receive the files to post them here it stopped doing that
      My System SpecsSystem Spec

  10. axe0's Avatar
    Posts : 11,065
    Windows 10 Pro / Windows 10 TP / Windows 8.1 Pro / Windows 7 Pro
       11 Feb 2016 #10

    Please check {windows partition}\windows\minidump and check if there are any dump files saved.
    Please make sure your pc is configured for small dump files How to configure minidump | Windows 10 tutorial.

    I know 2 ways to force a dump to be created, 1 is to see if there is actually a dump created with a system crash and the other will force a bluescreen in matter of a few seconds but the forced bluescreen is however not what you want because the error code won't be the error code you had.
      My System SpecsSystem Spec


 

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