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  1. Joined : Feb 2016
    Posts : 8
    Windows 10 pro 64 bit
       07 Feb 2016 #1

    Random BSOD Crashing and Rebooting while gaming.


    Hi Everyone,

    Really having some annoying problems ever since I upgraded from Windows 7 pro x64 to Windows 10 pro x64.
    I play a variety of video games but most recently I've been playing Diablo 3 and for some reason my computer randomly crashes and restarts in the middle of playing. One of my screens goes black (main monitor) and the other usually goes some different color. This may happen with other games but I haven't played many of my other games recently. This has never happened prior to me upgrading to windows 10. I thought perhaps that it was my video drivers so i ran Display Driver Uninstaller and downloaded the latest driver for my GTX 570 Hd. It will still happening so i thought it was the CPU (3770k) overheating. I replaced the Thermal paste which was almost gone and thought that would be the end of the issue but it is still happening. I reinstalled Diablo 3 along with the battle.net app and still not change. I can a SFC /scannow and that did find and repair some files and i also did a check disk but everything came back clean with that. I then replaced my 8 year old PSU for a new one today and it still happens. For a while, i was not seeing anything in event viewer but a few minutes ago it crashed again so when I looked in Event viewer i found a few Windows error reporting that mentioned BSOD. I read the posting instructions and have run the Dm log collector. Any help would greatly be appreciated. Thanks in advance! If you need anything else please let me know. This has me so frustrated.
    Last edited by Saturndrew; 08 Feb 2016 at 07:35.
      My System SpecsSystem Spec


  2. Joined : Jun 2015
    Posts : 10,906
    Windows 10 Pro / Windows 10 TP / Windows 8.1 Pro / Windows 7 Pro
       08 Feb 2016 #2

    You might want to check Intel for driver updates for the audio and chipset, Acronis for updates and Logitech for updates for the headset

    Please uninstall everything of Nvidia using Display Driver Uninstaller and install new drivers from Nvidia. Be sure the clean install box is checked and only install the Graphics driver and the PhysX driver.
    Attachment 63086
    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck D1, {ffffd00036474320, 2, 0, fffff80061af876d}
    
    *** WARNING: Unable to verify timestamp for nvlddmkm.sys
    *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
    Probably caused by : nvlddmkm.sys ( nvlddmkm+11876d )
    
    Followup: MachineOwner
    ---------
    7: kd> lmvm nvlddmkm
    start             end                 module name
    fffff801`6f3e0000 fffff801`70004000   nvlddmkm T (no symbols)           
        Loaded symbol image file: nvlddmkm.sys
        Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
        Image name: nvlddmkm.sys
        Timestamp:        Sat Jan 23 01:25:59 2016 (56A2C897)
        CheckSum:         00BE5F37
        ImageSize:        00C24000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
      My System SpecsSystem Spec


  3. Joined : Feb 2016
    Posts : 8
    Windows 10 pro 64 bit
       08 Feb 2016 #3

    Will do Axe0. I will let you know what happens. I have done this multiple times but i usually select the other options during install as well. Appreciate the help.
      My System SpecsSystem Spec


  4. Joined : Jun 2015
    Posts : 10,906
    Windows 10 Pro / Windows 10 TP / Windows 8.1 Pro / Windows 7 Pro
       08 Feb 2016 #4

    I hope you have read my edit as well in my post
      My System SpecsSystem Spec


  5. Joined : Feb 2016
    Posts : 8
    Windows 10 pro 64 bit
       08 Feb 2016 #5

    I have checked Intels website for updated drivers for my board. I did do the bios update but that was only as recent as 2013. I will double check other drivers as well. I will check headset but im not sure about Acronis?
      My System SpecsSystem Spec


  6. Joined : Jun 2015
    Posts : 10,906
    Windows 10 Pro / Windows 10 TP / Windows 8.1 Pro / Windows 7 Pro
       08 Feb 2016 #6

    If there are no updates available for Acronis, try to reinstall.
    Updating software doesn't always update drivers proper.
      My System SpecsSystem Spec


  7. Joined : Feb 2016
    Posts : 8
    Windows 10 pro 64 bit
       08 Feb 2016 #7

    I uninstalled nvidia drivers using DDU and only installed the graphics driver and the physx driver. I also updated audio driver from intel and chipset (although tbh i dont think it installed anything cause when i hit next it instantly finished installing). The stuff from intel only went as far as win 8.1. I am headed to work in a few minutes so I dont have time to test right now but I will be on later tonight and if anything should happen I will post back here. Thank you again for all your help
      My System SpecsSystem Spec


  8. Joined : Jun 2015
    Posts : 10,906
    Windows 10 Pro / Windows 10 TP / Windows 8.1 Pro / Windows 7 Pro
       08 Feb 2016 #8

    Ok, let me know how it goes
      My System SpecsSystem Spec


  9. Joined : Feb 2016
    Posts : 8
    Windows 10 pro 64 bit
       09 Feb 2016 #9

    Hey Axe,

    Happened again just now so I did another log collector for you. This time it crashed but didnt feel like restarting so i had to power down and then turn it back on. Hope you can find something here. Im not beyond going back to windows 7 cause this is getting annoying lol.Attachment 63267
      My System SpecsSystem Spec


  10. Joined : Jun 2015
    Posts : 10,906
    Windows 10 Pro / Windows 10 TP / Windows 8.1 Pro / Windows 7 Pro
       09 Feb 2016 #10

    Please try my suggestion again, this time use the Nvidia link provided above which refers to the 21th Dec driver version.
    This driver version is known for having a few problems.
    Code:
    3: kd> lmvm nvlddmkm
    start             end                 module name
    fffff800`c6eb0000 fffff800`c7ad4000   nvlddmkm T (no symbols)           
        Loaded symbol image file: nvlddmkm.sys
        Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
        Image name: nvlddmkm.sys
        Timestamp:        Sat Jan 23 01:25:59 2016 (56A2C897)
        CheckSum:         00BE5F37
        ImageSize:        00C24000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
      My System SpecsSystem Spec


 
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