Windows 10: NTOSkrnl+14d2e9 - Help Appreciated

  1.    07 Feb 2016 #1

    NTOSkrnl+14d2e9 - Help Appreciated


    Having BSODs daily. Would appreciate the help. File attached.Attachment 62888
      My ComputerSystem Spec


  2. Posts : 12,496
    Windows 10 Pro
       07 Feb 2016 #2

    Please remove / disable items from the startup in taskmanager
    These programs could interfere with the boot process giving you trouble and increase the boot time.

    Please check the details of this driver by right clicking > properties > details and let me know what this driver is from.
    Code:
    0: kd> lmvm topsecpf
    start             end                 module name
    fffff801`30ab0000 fffff801`30abe000   topsecpf T (no symbols)           
        Loaded symbol image file: topsecpf.sys
        Image path: \??\C:\WINDOWS\sysWOW64\drivers\topsecpf.sys
        Image name: topsecpf.sys
        Timestamp:        Wed Mar 02 02:44:18 2011 (4D6DA0F2)
        CheckSum:         00010FFD
        ImageSize:        0000E000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4



    NTOSkrnl+14d2e9 - Help Appreciated Diagnostics Test NTOSkrnl+14d2e9 - Help Appreciated
     Malware scan

    Please run a threat scan with Malwarebytes*, a full scan with your AV, scan your system with Adwcleaner, Kaspersky TTDSKiller, ESET Online Scanner and SuperAntiSpyware
    Note   Note
    *(Uncheck trial version in the installation process)
      My ComputersSystem Spec

  3.    07 Feb 2016 #3

    Hi axe0. First - thanks for the prompt reply!
    It's a "Topsec TDI Filter", part of a VPN Client called Vone (by Topsec Co. Ltd.)
    Is this causing the crash? I've actually had this kernel crash on three computers and they ALL have that software on them...
      My ComputerSystem Spec


  4. Posts : 12,496
    Windows 10 Pro
       08 Feb 2016 #4

    Yes, it causes the crashes because of the date of the driver.

    You should keep VPN software always up to date or remove/replace it if it isn't supported anymore.
      My ComputersSystem Spec


 

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