Windows 10: BSOD: ntoskrnl.exe and more Solved

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  1.    06 Feb 2016 #1

    BSOD: ntoskrnl.exe and more


    Hello,

    I have windows 10 and run into several BSOD, I did not bother to do anything until now but it's starting to get extremely annoying because it happens 95% of the time during playing League of Legends. Here is a screenshot of the most recent dumpfiles:

    Imgur: The most awesome images on the Internet

    As you can see, most of them are related to ntoskrnl.exe but there are also a few others. I tried to update my drivers but I'm afraid some updates might have failed / I forgot some but I do not know which. Everything else has been running smoothly so far and I hope that my hardware is working, which should be the case since I built the pc 1month ago and did not encounter any problems.

    The bsod appera most often right after I loaded 100% (when the game is about to start) or sometimes randomly during the game. When I run other OBS in the background it occurs more frequently, but this is just based on my feeling and I did not count the frequency. The BSOD tend to appear after having the computer running for 30 minutes and usually not in the first game but rather the 2nd or 3rd.

    Thank you very much for your help and tell me if I can run another program / screen to help you guys out with information!
      My ComputerSystem Spec


  2. Posts : 12,493
    Windows 10 Pro
       06 Feb 2016 #2
      My ComputersSystem Spec

  3.    06 Feb 2016 #3

    here is the attached file:
      My ComputerSystem Spec


  4. Posts : 12,493
    Windows 10 Pro
       06 Feb 2016 #4

    Please temporary change your system language to english so I can read the logs

    warning   Warning
    Programs that claim to update your drivers install either the wrong or corrupted drivers.
    If you have installed any driver with Driver Talent, please remove them as it may cause trouble.





    BSOD: ntoskrnl.exe and more Diagnostics Test BSOD: ntoskrnl.exe and more
     System File Check

    Please try following:
    • Open an admin command prompt
    • Copy/paste "sfc/scannow" (without quotes) and press enter
    • When it finished reboot your system
    • Open again an admin command prompt
    • Enter sfc/scannow again

    If sfc/scannow says "Windows Resource Protection found corrupt files but was unable to fix some of them" after the second SFC, please upload the cbs.log file located at {windows partition}\Windows\Logs\CBS\, if the file is too large try a 3rd party uploader like dropbox, onedrive, google drive, mediafire etc.
    System File Check(SFC a.k.a. Windows Resource Protection) needs to have your system rebooted in order for sfc to try to fix the problems that it finds.




    BSOD: ntoskrnl.exe and more Diagnostics Test BSOD: ntoskrnl.exe and more
     HDD TEST

    Run SeaTools to check the integrity of your HDD. SeaTools for DOS and Windows - How to Use - Windows 7 Help Forums
    Run following tests
    1. Short Drive Self Test
    2. Short generic
    3. Long generic

    If the short generic fails, no need for the long generic.
    Note   Note
    Do not run SeaTools on an SSD as the results will be invalid.


    Run chkdsk
    Disk Check - Windows 7 Help Forums

    Run HDTune to
    • scan for errors, no quick scan but full scan
    • check the health,
    • benchmark.

    It may take some time, but please take the time you need to perform it properly.
    Let me know what the results are
    • of the error scan,
    • make a screenshot of the health of every hard drive and post the screenshots,
    • post screenshots with the benchmark of the
      • transfer rate,
      • access time,
      • burst rate,
      • cpu usage.


    Please fill in your system specs
    Please follow this tutorial and download the tool. The tool will give you detailed information about your system specs, please fill in your system specs more completely.
    How to fill in your system specs:

      My ComputersSystem Spec

  5.    06 Feb 2016 #5

    Has it updated accordingly_ As you can see I changed it, I don-t even know where my question mark is..
      My ComputerSystem Spec

  6.    06 Feb 2016 #6

    here it is
      My ComputerSystem Spec


  7. Posts : 12,493
    Windows 10 Pro
       06 Feb 2016 #7

    Please make sure your pc is configured for small dump files How to configure minidump | Windows 10 tutorial
    Code:
    Event[2583]:
      Log Name: System
      Source: Microsoft-Windows-WER-SystemErrorReporting
      Date: 2016-01-09T16:31:01.379
      Event ID: 1005
      Task: N/A
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: DESKTOP-VNNLQ75
      Description: 
    Unable to produce a minidump file from the full dump file.
    Please run the hard drive tests and update the firmware of your Crucial MX200 SSD if updates are available.
    Code:
    Event[5791]:
      Log Name: System
      Source: Microsoft-Windows-Ntfs
      Date: 2016-02-06T18:49:10.785
      Event ID: 98
      Task: N/A
      Level: Warning
      Opcode: Info
      Keyword: N/A
      User: S-1-5-18
      User Name: NT-AUTORITÄT\SYSTEM
      Computer: DESKTOP-VNNLQ75
      Description: 
    Volume C: (\Device\HarddiskVolume2) requires an Online Scan.  An Online Scan will automatically run as part of the next scheduled maintenance task.  Alternatively you may run "CHKDSK /SCAN" locally via the command line, or run "REPAIR-VOLUME <drive:> -SCAN" locally or remotely via PowerShell.
      My ComputersSystem Spec

  8.    06 Feb 2016 #8

    I changed it to small dump files now. Will this change be activated once the next crash occurs or shall I resend another file? I will update my ssd. What kind of hardware test do you mean?
      My ComputerSystem Spec


  9. Posts : 12,493
    Windows 10 Pro
       06 Feb 2016 #9

    The change will be used with the next crash.

    The tests I posted in post 4, SFC scan and hard drive tests.



    BSOD: ntoskrnl.exe and more Diagnostics Test BSOD: ntoskrnl.exe and more
     System File Check

    Please try following:
    • Open an admin command prompt
    • Copy/paste "sfc/scannow" (without quotes) and press enter
    • When it finished reboot your system
    • Open again an admin command prompt
    • Enter sfc/scannow again

    If sfc/scannow says "Windows Resource Protection found corrupt files but was unable to fix some of them" after the second SFC, please upload the cbs.log file located at {windows partition}\Windows\Logs\CBS\, if the file is too large try a 3rd party uploader like dropbox, onedrive, google drive, mediafire etc.
    System File Check(SFC a.k.a. Windows Resource Protection) needs to have your system rebooted in order for sfc to try to fix the problems that it finds.




    BSOD: ntoskrnl.exe and more Diagnostics Test BSOD: ntoskrnl.exe and more
     HDD TEST

    Run SeaTools to check the integrity of your HDD. SeaTools for DOS and Windows - How to Use - Windows 7 Help Forums
    Run following tests
    1. Short Drive Self Test
    2. Short generic
    3. Long generic

    If the short generic fails, no need for the long generic.
    Note   Note
    Do not run SeaTools on an SSD as the results will be invalid.


    Run chkdsk
    Disk Check - Windows 7 Help Forums

    Run HDTune to
    • scan for errors, no quick scan but full scan
    • check the health,
    • benchmark.

    It may take some time, but please take the time you need to perform it properly.
    Let me know what the results are
    • of the error scan,
    • make a screenshot of the health of every hard drive and post the screenshots,
    • post screenshots with the benchmark of the
      • transfer rate,
      • access time,
      • burst rate,
      • cpu usage.
      My ComputersSystem Spec

  10.    06 Feb 2016 #10

    Here are the results of the command prompt diagnostics. It was too big to directly attach, I uploaded it via google drive as you recommended. CBS.log - Google Drive

    I will now proceed with the hdd check
      My ComputerSystem Spec


 
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