Windows 10: BSOD while using any Office 2016 Applications

  1.    05 Feb 2016 #1

    BSOD while using any Office 2016 Applications


    After a few seconds, minutes, or hours of using any of the Office 2016 applications, my computer crashes with BSOD.
    I got this Laptop around 2 months ago.
    I believe all the information on my system is in the attached zip file. If not, please let me know, I won't hesitate to post anything needed.

    By the way I am using office 360, supplied by my university

    Thank you
      My ComputerSystem Spec


  2. Posts : 12,292
    Windows 10 Pro
       06 Feb 2016 #2

    The 0x9C crashes are similar to 0x124
    This means that there are problems with your hardware, but this error is also caused by overclocking, faulty drivers or BIOS problems.



    BSOD while using any Office 2016 Applications STOP 0x124 Troubleshooting BSOD while using any Office 2016 Applications
    Read carefully before proceeding.


    warning   Warning
    If you're overclocking your system, revert back to stock clocks now.

    Note   Note
    Test the system once the overclock is removed before continuing with the steps outlined below.


    Part One: CPU Stress Test
    Part Two: MemTest86+ RAM Diagnostic
    Part Three: Hard Drive Diagnostics
    Part Four: GPU Stress Test




    BSOD while using any Office 2016 Applications ONE BSOD while using any Office 2016 Applications
     CPU TEST

    Run Prime95 and/or IntelBurenTest to stress test your CPU. Prime95 - Stress Test Your CPU - Windows 10 Forums & CPU - Stress Test Using IntelBurnTest - Windows 7 Help Forums

    warning   Warning
    Your CPU temperatures will rise quickly while under this stress test. Keep a keen eye on them and abort the test if overheating occurs.





    BSOD while using any Office 2016 Applications TWO BSOD while using any Office 2016 Applications
     RAM TEST

    Run MemTest86+ to analyse your RAM. MemTest86+ - Test RAM - Windows 10 Forums

    Note   Note


    MemTest86+ needs to be run for at least 8 passes for conclusive results. Set it running before you go to bed and leave it overnight. We're looking forzero errors here. Even a single error will indicate RAM failure.





    BSOD while using any Office 2016 Applications THREE BSOD while using any Office 2016 Applications
     HDD TEST

    Run SeaTools to check the integrity of your HDD. SeaTools for DOS and Windows - How to Use - Windows 7 Help Forums
    Run following tests
    1. Short Drive Self Test
    2. Short generic
    3. Long generic

    If the short generic fails, no need for the long generic.

    Note   Note
    Do not run SeaTools on an SSD as the results will be invalid.


    Run chkdsk
    Disk Check - Windows 7 Help Forums

    Run HDTune to
    • scan for errors, no quick scan but full scan
    • check the health,
    • benchmark.

    It may take some time, but please take the time you need to perform it properly.
    Let me know what the results are
    • of the error scan,
    • make a screenshot of the health of every hard drive and post the screenshots,
    • post screenshots with the benchmark of the
      • transfer rate,
      • access time,
      • burst rate,
      • cpu usage.





    BSOD while using any Office 2016 Applications FOUR BSOD while using any Office 2016 Applications
     GPU TEST

    Run Furmark to stress test your GPU. FurMark - GPU Stress Test - Windows 10 Forums

    Note   Note
    Run Furmark for around 30 minutes.

    warning   Warning
    Your GPU temperatures will rise quickly while Furmark is running. Keep a keen eye on them and abort the test if overheating occurs.
      My ComputersSystem Spec

  3.    06 Feb 2016 #3

    How long do I run the CPU test for?
      My ComputerSystem Spec


  4. Posts : 12,292
    Windows 10 Pro
       07 Feb 2016 #4

    Prime95 up to 3 hours unless errors occurs as described in the tutorial..

    IntelBurnTest stops itself if the tests finishes or errors occurs, it takes max 21 minutes with the highest test.
      My ComputersSystem Spec


 

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