Windows 10: BSOD help please

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  1.    04 Feb 2016 #1

    BSOD help please

    hello everyone i keep get bsod at random times, sometimes it's when i watching a video other times it happens when i'm playing games, i would love some help.

    i have attached the zip file for my latest crash.
    if any more info is needed please let me know
    thanks in advance.
      My ComputerSystem Spec

  2. axe0's Avatar
    Posts : 13,723
    Windows 10 Pro
       05 Feb 2016 #2

    If you are using a program like Ccleaner please stop using it while troubleshooting.
    This because programs like Ccleaner remove dump files that are needed to troubleshoot.
    Or configure Ccleaner to not remove dump files:

    Please update your network drivers
    Driver Reference Table - e22w8x64.sys
    *** WARNING: Unable to verify timestamp for e22w10x64.sys
    *** ERROR: Module load completed but symbols could not be loaded for e22w10x64.sys
    0: kd> lmvm e22w10x64
    start             end                 module name
    fffff801`a3cd0000 fffff801`a3cf7000   e22w10x64 T (no symbols)           
        Loaded symbol image file: e22w10x64.sys
        Image path: \SystemRoot\System32\drivers\e22w10x64.sys
        Image name: e22w10x64.sys
        Timestamp:        Fri Aug 28 23:05:38 2015 (55E0CD22)
        CheckSum:         000287FD
        ImageSize:        00027000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Note   Note
    This will most likely not be the only cause, but there was only 1 dump present
      My ComputersSystem Spec

  3.    05 Feb 2016 #3

    Thanks I will update the driver and stop using ccleaner for a while and let you know if i have any other crashes. If I do i will post the dump files. Thanks again.
      My ComputerSystem Spec

  4. axe0's Avatar
    Posts : 13,723
    Windows 10 Pro
       05 Feb 2016 #4

    Please just run the dm log collector again and upload a new zip then, you can't upload dumps directly or it has to be in either plain text or in a zip.
      My ComputersSystem Spec

  5.    05 Feb 2016 #5

    Okay i will run the log collector next time it crashes and upload it.
      My ComputerSystem Spec

  6.    05 Feb 2016 #6

    i updated my killer driver, but i just had another crash.

    dump zip is attached
      My ComputerSystem Spec

  7. axe0's Avatar
    Posts : 13,723
    Windows 10 Pro
       05 Feb 2016 #7

    Where is the other dump of a few days ago? Did you use disk cleanup or something?

    BSOD help please Diagnostic Test BSOD help please

    Run MemTest86+ to analyse your RAM. MemTest86+ - Test RAM - Windows 10 Forums

    Note   Note

    MemTest86+ needs to be run for at least 8 passes for conclusive results. Set it running before you go to bed and leave it overnight. We're looking for zero errors here. Even a single error will indicate RAM failure.
      My ComputersSystem Spec

  8.    05 Feb 2016 #8

    yes sorry i had already run ccleaner before i unchecked the memory dump box.

    and sorry again for being a pain in the arse.
      My ComputerSystem Spec

  9. axe0's Avatar
    Posts : 13,723
    Windows 10 Pro
       05 Feb 2016 #9

    You're making it very difficult to find any patern with doing so.

    I would highly appreciate it if you remove Ccleaner while troubleshooting.
      My ComputersSystem Spec

  10.    05 Feb 2016 #10

    okay i've uninstalled it so i dont run it by mistake.

    thanks for you patience
      My ComputerSystem Spec

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