BSOD help please

Page 1 of 2 12 LastLast

  1. Posts : 9
    windows 10

    BSOD help please

    hello everyone i keep get bsod at random times, sometimes it's when i watching a video other times it happens when i'm playing games, i would love some help.

    i have attached the zip file for my latest crash.
    if any more info is needed please let me know
    thanks in advance.
      My Computer

  2. Posts : 14,897
    Windows 10 Pro

    If you are using a program like Ccleaner please stop using it while troubleshooting.
    This because programs like Ccleaner remove dump files that are needed to troubleshoot.
    Or configure Ccleaner to not remove dump files:

    Please update your network drivers
    Driver Reference Table - e22w8x64.sys
    *** WARNING: Unable to verify timestamp for e22w10x64.sys
    *** ERROR: Module load completed but symbols could not be loaded for e22w10x64.sys
    0: kd> lmvm e22w10x64
    start             end                 module name
    fffff801`a3cd0000 fffff801`a3cf7000   e22w10x64 T (no symbols)           
        Loaded symbol image file: e22w10x64.sys
        Image path: \SystemRoot\System32\drivers\e22w10x64.sys
        Image name: e22w10x64.sys
        Timestamp:        Fri Aug 28 23:05:38 2015 (55E0CD22)
        CheckSum:         000287FD
        ImageSize:        00027000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Note   Note
    This will most likely not be the only cause, but there was only 1 dump present
      My Computers

  3. Posts : 9
    windows 10
    Thread Starter

    Thanks I will update the driver and stop using ccleaner for a while and let you know if i have any other crashes. If I do i will post the dump files. Thanks again.
      My Computer

  4. Posts : 14,897
    Windows 10 Pro

    Please just run the dm log collector again and upload a new zip then, you can't upload dumps directly or it has to be in either plain text or in a zip.
      My Computers

  5. Posts : 9
    windows 10
    Thread Starter

    Okay i will run the log collector next time it crashes and upload it.
      My Computer

  6. Posts : 9
    windows 10
    Thread Starter

    i updated my killer driver, but i just had another crash.

    dump zip is attached
      My Computer

  7. Posts : 14,897
    Windows 10 Pro

    Where is the other dump of a few days ago? Did you use disk cleanup or something?

    Diagnostic Test


    Run MemTest86+ to analyse your RAM. MemTest86+ - Test RAM - Windows 10 Forums

    Note   Note

    MemTest86+ needs to be run for at least 8 passes for conclusive results. Set it running before you go to bed and leave it overnight. We're looking for zero errors here. Even a single error will indicate RAM failure.
      My Computers

  8. Posts : 9
    windows 10
    Thread Starter

    yes sorry i had already run ccleaner before i unchecked the memory dump box.

    and sorry again for being a pain in the arse.
      My Computer

  9. Posts : 14,897
    Windows 10 Pro

    You're making it very difficult to find any patern with doing so.

    I would highly appreciate it if you remove Ccleaner while troubleshooting.
      My Computers

  10. Posts : 9
    windows 10
    Thread Starter

    okay i've uninstalled it so i dont run it by mistake.

    thanks for you patience
      My Computer


  Related Discussions
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 13:02.
Find Us

Windows 10 Forums