BSOD help please

echodays · 04 Feb 2016

hello everyone i keep get bsod at random times, sometimes it's when i watching a video other times it happens when i'm playing games, i would love some help.

i have attached the zip file for my latest crash.
if any more info is needed please let me know
thanks in advance.

axe0 · 05 Feb 2016

If you are using a program like Ccleaner please stop using it while troubleshooting.
This because programs like Ccleaner remove dump files that are needed to troubleshoot.
Or configure Ccleaner to not remove dump files:

Please update your network drivers
Driver Reference Table - e22w8x64.sys

Code:

*** WARNING: Unable to verify timestamp for e22w10x64.sys
*** ERROR: Module load completed but symbols could not be loaded for e22w10x64.sys

0: kd> lmvm e22w10x64
start             end                 module name
fffff801`a3cd0000 fffff801`a3cf7000   e22w10x64 T (no symbols)           
    Loaded symbol image file: e22w10x64.sys
    Image path: \SystemRoot\System32\drivers\e22w10x64.sys
    Image name: e22w10x64.sys
    Timestamp:        Fri Aug 28 23:05:38 2015 (55E0CD22)
    CheckSum:         000287FD
    ImageSize:        00027000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Note

This will most likely not be the only cause, but there was only 1 dump present

echodays · 05 Feb 2016

Thanks I will update the driver and stop using ccleaner for a while and let you know if i have any other crashes. If I do i will post the dump files. Thanks again.

axe0 · 05 Feb 2016

Please just run the dm log collector again and upload a new zip then, you can't upload dumps directly or it has to be in either plain text or in a zip.

echodays · 05 Feb 2016

Okay i will run the log collector next time it crashes and upload it.

echodays · 05 Feb 2016

i updated my killer driver, but i just had another crash.

dump zip is attached

axe0 · 05 Feb 2016

Where is the other dump of a few days ago? Did you use disk cleanup or something?

Diagnostic Test

RAM TEST

Run MemTest86+ to analyse your RAM. MemTest86+ - Test RAM - Windows 10 Forums

Note

MemTest86+ needs to be run for at least 8 passes for conclusive results. Set it running before you go to bed and leave it overnight. We're looking for zero errors here. Even a single error will indicate RAM failure.

echodays · 05 Feb 2016

yes sorry i had already run ccleaner before i unchecked the memory dump box.

and sorry again for being a pain in the arse.

axe0 · 05 Feb 2016

You're making it very difficult to find any patern with doing so.

I would highly appreciate it if you remove Ccleaner while troubleshooting.

echodays · 05 Feb 2016

okay i've uninstalled it so i dont run it by mistake.

thanks for you patience