BSoD after random freeze

Toxictides00 · 03 Feb 2016

I'm posting on behalf of a friend of mine. I've attached a DM log from his most recent BS and set my PC specs to reflect his.
While he was telling me that he Blue Screened, I asked him a few questions to see what he was doing at the time, but he told me that he couldn't think of anything that had been consistent throughout each freeze, only that the freeze happened first, and the BS happened on start up.
The first time it happened, he had been downloading Skype.
The second, he was browsing the internet and using Photoshop.
The third time he was in queue for an online video game.
Any help would be extremely appreciated.

axe0 · 05 Feb 2016

Hi Toxictides00 and your friend,

Welcome to the 10forums :)

Please follow my instructions carefully, it is for
1. removing outdated drivers,
2. removing software that is known for causing bluescreens,
3. checking the hardware, the bluescreen error is known as a hardware error

Please uninstall ASUS software, it is known for causing bluescreens and uses outdated drivers.

Please check the motherboard manufacturer for driver updates for the ASmedia USB drivers & network drivers and update/remove/reinstall following drivers
Driver Reference Table - ndisrd.sys
Driver Reference Table - PcaSp60.sys

Daemon tools, Alcohol 120% and Power Archiver Pro uses SCSI Pass Through Direct (SPTD), which is a well known cause for BSOD's.
Please remove Daemon Tools and run the SPTD pass through remover.

Uninstall Daemon Tools
Download the SPTD standalone installer and follow these steps:
- Double click the executable to open it
- Click on the button shown below

If the button is grayed out, like in the image, there is no more SPTD installation on your system, and you can close the window.

Please uninstall Norton while troubleshooting and use Windows Defender as alternative.
Norton has caused 1 of the crashes
Norton/Symantec - Uninstall Completely - Windows 7 Help Forums

Code:

ffffd000`2ee07018  fffff800`3e234601Unable to load image IDSvia64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for IDSvia64.sys
*** ERROR: Module load completed but symbols could not be loaded for IDSvia64.sys
 IDSvia64+0x64601
ffffd000`2ee06be8  fffff800`3e1337d9Unable to load image SYMNETS.SYS, Win32 error 0n2
*** WARNING: Unable to verify timestamp for SYMNETS.SYS
*** ERROR: Module load completed but symbols could not be loaded for SYMNETS.SYS
 SYMNETS+0x237d9

The errors are 0x124 WHEA_UNCORRECTABLE_ERROR (Windows Hardware Error Architecture)
This means that there are problems with your hardware, but this error is also caused by overclocking, faulty drivers or BIOS problems.

STOP 0x124 Troubleshooting

Read carefully before proceeding.

Warning

If you're overclocking your system, revert back to stock clocks now.

Note

Test the system once the overclock is removed before continuing with the steps outlined below.

Part One: CPU Stress Test
Part Two: MemTest86+ RAM Diagnostic
Part Three: Hard Drive Diagnostics
Part Four: GPU Stress Test

ONE

CPU TEST

Run Prime95 and/or IntelBurenTest to stress test your CPU. Prime95 - Stress Test Your CPU - Windows 10 Forums & CPU - Stress Test Using IntelBurnTest - Windows 7 Help Forums

Warning

Your CPU temperatures will rise quickly while under this stress test. Keep a keen eye on them and abort the test if overheating occurs.

TWO

RAM TEST

Run MemTest86+ to analyse your RAM. MemTest86+ - Test RAM - Windows 10 Forums

Note

MemTest86+ needs to be run for at least 8 passes for conclusive results. Set it running before you go to bed and leave it overnight. We're looking forzero errors here. Even a single error will indicate RAM failure.

THREE

HDD TEST

Run SeaTools to check the integrity of your HDD. SeaTools for DOS and Windows - How to Use - Windows 7 Help Forums
Run following tests

Short Drive Self Test
Short generic
Long generic

If the short generic fails, no need for the long generic.

Note

Do not run SeaTools on an SSD as the results will be invalid.

Run chkdsk
Disk Check - Windows 7 Help Forums

Run HDTune to

scan for errors, no quick scan but full scan
check the health,
benchmark.

It may take some time, but please take the time you need to perform it properly.
Let me know what the results are

of the error scan,
make a screenshot of the health of every hard drive and post the screenshots,
post screenshots with the benchmark of the
- transfer rate,
- access time,
- burst rate,
- cpu usage.

FOUR

GPU TEST

Run Furmark to stress test your GPU. FurMark - GPU Stress Test - Windows 10 Forums

Note

Run Furmark for around 30 minutes.

Warning

Your GPU temperatures will rise quickly while Furmark is running. Keep a keen eye on them and abort the test if overheating occurs.

Toxictides00 · 05 Feb 2016

I'll have him remove norton and Daemon immediately. As far as bios drivers go, I've already had him update those from manufactures website, as well as resetting his bios to default settings, though he insisted he wasn't overclocking. After Bios reset, the crashes have still happened.
Our next step will be the drivers for the ASmedia USB drivers & network drivers. Will confirm that they're updated next reply.
After the software is out of the way, I'll start him up on hardware testing.
Thank you for the reply. I'll do what I can to get back to you soon

axe0 · 05 Feb 2016

Toxictides00 · 05 Feb 2016

We may be overlooking it, but neither of us could find a download section in the ASMedia Tech link you sent us.
Software listed has been removed.
Also, the links to pages for the DRT had links listed for update pages, but the one for PCA responded with a domain error, the other didn't seem to lead to anything driver related.