1.    02 Feb 2016 #1
    Join Date : Feb 2016
    Posts : 3
    windows 10

    Kmode_exception_not_handled BSOD once or twice every other day


    Hello, after upgrading to windows 10 from windows 8 I have been getting some weird BSOD crashes now and again, sometimes itīs days or weeks in between them and sometimes there are several on the same day.

    The error message simply says "KMODE_EXCEPTION_NOT_HANDLED" without no further clues, I suspect a driver somewhere but havenīt been able to find where the problem stems from.
    The crashes happen seemingly at random.

    Thanks for your time

    Attachment 62096
      My ComputerSystem Spec
  2.    03 Feb 2016 #2
    Join Date : Jan 2016
    Posts : 643
    windows 10 Pro

    The dumpfiles are
    Code:
     *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    Use !analyze -v to get detailed debugging information.
    BugCheck 1E, {ffffffffc0000005, fffff8012eeed568, 0, ffffffffffffffff}
    Probably caused by : ntkrnlmp.exe ( nt!KiIncrementConcurrencyCount+0 )
    Followup: MachineOwner
    -
    The dumpfiles don't blame a specific driver.

    Start updating the windows 10 drivers from the supportpage of your laptop http://www.acer.com/ac/en/GB/content/drivers

    Also you have a outdated McAfee suite with drivers from 2014.
    Please upgrade to a windows 10 compatible version.
      My ComputerSystem Spec
  3.    03 Feb 2016 #3
    Join Date : Feb 2016
    Posts : 3
    windows 10
    Thread Starter

    I have updated the computer drivers.

    I didnīt know I had any McAfee files left ( removed it a long time ago ( or so I thought) ). I canīt seem to find it anywhere though, where do I find the file and how do I delete it?

    Thanks for your help
      My ComputerSystem Spec
  4.    03 Feb 2016 #4
    Join Date : Jan 2016
    Posts : 643
    windows 10 Pro
      My ComputerSystem Spec
  5.    06 Feb 2016 #5
    Join Date : Feb 2016
    Posts : 3
    windows 10
    Thread Starter

    Hello, I updated all the drivers I could find on the site and ran the McAfee remover, yet I got another Bsod today, did I miss anything ?Attachment 62740
      My ComputerSystem Spec
  6.    06 Feb 2016 #6
    Join Date : Jan 2016
    Posts : 643
    windows 10 Pro

    The dumpfiles do not blame a specific driver

    There are also a few other older drivers but because you have a acer laptop with no windows 10 version for these driver.
    First run driver verifier.

    You can enable "DriverVerifier" according to instructions from the below link.
    https://www.tenforums.com/tutorials/5470-driver-verifier-enable-disable-windows-10-a.html
    "Verifier" is a Microsoft's own tool to stress test third partydrivers and find the buggy one. If it detects a violation, a blue screen willbe created immediately and the dump will give us the name of offending driverstraight forward. After enabling "Verifier" , system will be a bitslow and laggy during to the background verification process. After you got twoor more blue screens, please upload the new crash dumps and we will knowwhether the issue is caused by third party drivers or low level hardware (averifier enabled dump which blames Windows system files is a clear confirmationof hardware problem).
    "Verifier" should be only used to monitor third party drivers.Selecting Microsoft system drivers is totally unnecessary and doing so may make the system nonbootable.

    Additional:
    First read instructionsfrom the below link and set "Windows" to write "Small Memorydumps".
    SetMiniDump

      My ComputerSystem Spec

 


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