Windows 10: Random freezes and BSODs

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  1.    01 Feb 2016 #1

    Random freezes and BSODs

    I have a Sony VAIO laptop, model SVE14A290X, which had Windows 8.1 installed on it. I waited until late December 2015 to upgrade to Windows 10, and followed all of the instructions and driver downloads given on the Sony website.But since then I've been having regular freezes and BSODs, once or twice a day, sometimes more, with varying error messages.I took my computer to the local Microsoft store and they said I needed to do a clean install, which they said would solve my problems. So they did that for me, but since then I've been having the same problems, with the same kinds of error messages. Any help you can give would be much appreciated. I have followed your instructions and attached the zip file. Thank you.
      My ComputerSystem Spec

  2. axe0's Avatar
    Posts : 13,725
    Windows 10 Pro
       03 Feb 2016 #2

    Hi scarmstrong,

    Welcome to the 10forums.

    In case you are using both your graphics cards, please configure your system to use only 1 graphics card while troubleshooting.
    Using both graphics cards (switching) could sometimes causes problems.

    Please uninstall everything of AMD using Display Driver Uninstaller and install new drivers from Windows Update. Be sure to ONLY install the display drivers using custom/advanced options.
    Attachment 62248
    2: kd> !irp ffffe0012e0c5010
    Irp is active with 6 stacks 4 is current (= 0xffffe0012e0c51b8)
     No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
         cmd  flg cl Device   File     Completion-Context
     [  0, 0]   0  0 00000000 00000000 00000000-00000000    
                Args: 00000000 00000000 00000000 00000000
     [  0, 0]   0  0 00000000 00000000 00000000-00000000    
                Args: 00000000 00000000 00000000 00000000
     [  0, 0]   0  0 00000000 00000000 00000000-00000000    
                Args: 00000000 00000000 00000000 00000000
    >[ 16, 2]   0 e1 ffffe0012ab44060 00000000 fffff801b936d4e0-ffffd000223e59f0 Success Error Cancel pending
               \Driver\pci    dxgkrnl!DpiFdoPowerCompletionRoutine
                Args: 00000000 00000001 00000001 00000000
     [ 16, 2]   0 e1 ffffe0012d85e040 00000000 fffff800e7d1bd88-ffffe0012d796f08 Success Error Cancel pending
              Unable to load image \SystemRoot\system32\DRIVERS\atikmpag.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for atikmpag.sys
    *** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
     \Driver\amdkmdap    nt!PopRequestCompletion
                Args: 00000000 00000001 00000001 00000000
     [  0, 0]   0  0 00000000 00000000 00000000-ffffe0012d796f08    
                Args: 00000000 00000000 00000000 00000000
    2: kd> lmvm atikmpag
    start             end                 module name
    fffff800`e94d0000 fffff800`e9579000   atikmpag T (no symbols)           
        Loaded symbol image file: atikmpag.sys
        Image path: \SystemRoot\system32\DRIVERS\atikmpag.sys
        Image name: atikmpag.sys
        Timestamp:        Wed Nov 04 22:16:43 2015 (563A75BB)
        CheckSum:         000A93CF
        ImageSize:        000A9000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
      My ComputersSystem Spec

  3.    03 Feb 2016 #3

    Will try this . .

    hi - thanks for the response, and these suggestions. I will follow your instructions, but I have a big project over the next couple of days that I need my computer for, and I'm a bit worried about doing something that might get me into a worse situation with my computer. So I will try to uninstall the AMD drivers over the weekend, and will just have to put up with the freezes and BS ODs until then. Thanks-Sally
      My ComputerSystem Spec

  4. axe0's Avatar
    Posts : 13,725
    Windows 10 Pro
       04 Feb 2016 #4

    100 out of 100 hasn't gotten any problems, I have to yet see it happen that it get worse when trying this.
      My ComputersSystem Spec

  5.    04 Feb 2016 #5

    That's good to kow!

    the instructions just seemed a little complicated so wanted to wait until I had some free time . . . Sally
      My ComputerSystem Spec

  6. axe0's Avatar
    Posts : 13,725
    Windows 10 Pro
       04 Feb 2016 #6

    You simply boot to safe mode, could be done through the program.
    Once booted in safe mode open the program (if booted in safe mode through the program it opens automatically)
    Select AMD graphics drivers and choose clean and restart, there maybe a pop-up about Windows Update (I have had it at least) but the program takes care of the rest.
      My ComputersSystem Spec

  7.    06 Feb 2016 #7

    Uninstalled AMD driver

    Hi there - I uninstalled the AMD driver per your instructions. Windows update proceeded to reinstall the drivers, but I didn't see any way to use custom/advanced options. Also wasn't sure what I should choose if I did see those options. Anyway the AMD drivers have been reinstalled, so I presume I am still using both graphics cards. I'm not sure how to configure my system to just use one-just disable the AMD driver? Anyway, I used My computer for about an hour, and it froze. Are there any next steps? Thanks for your assistance-Sally
      My ComputerSystem Spec

  8. axe0's Avatar
    Posts : 13,725
    Windows 10 Pro
       07 Feb 2016 #8

    Your Intel HD graphics 4000 is integrated in your CPU, I have the same thing, once I remove the AMD drivers Windows Update reinstalls them. Your Intel HD graphics 4000 is standard used as the main one.

    Disable the AMD graphics card and see how it goes.
      My ComputersSystem Spec

  9.    07 Feb 2016 #9

    I have disabled the AMD driver

    but now my fan is running loud all the time .... always something! I will see what the stability of the system is now. will I miss much not using the AMD graphics card?

    Best wishes, Sally
      My ComputerSystem Spec

  10.    07 Feb 2016 #10

    i think it is actually my hard drive running constantly -

    the HD light is flickering - but nothing much is running on the computer - just outlook . . .Sally
      My ComputerSystem Spec

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