WIN 10 X64 BSOD, seems completely random


  1. Posts : 6
    Microsoft Windows 10 X64
       #1

    WIN 10 X64 BSOD, seems completely random


    Hi Guys
    So unfortunately I am in a bit of a pickle which has forced me to come here, I have used these forums for fault finding before but never had to sign-up or post. I am having random BSOD's (Page fault in non_paged area) and I can't figure out what is causing them.
    complete system information, windows minidumps, event viewer system log and driverview report on dropbox linked at the bottom

    • I only built this PC a couple of weeks ago
    • I have tried upgrading all drivers manually from the individual part manufacturers websites (the problem went away for a couple of days following this)
    • I tried to run memtest86 overnight/while I was at work the next day and it successfully completed 8 passes without error
    • I have tried changing it from automatically managing paging size to system managed

    I would not come here if not for desperation, I am completely stumped at the moment and any help would be GREATLY appreciated
    Memory Paging - Imgur
    Memtest 8 successful passes - Imgur
    Link with all the info as collected by the Windows 10 Forums DM Log Collector - Dropbox

    This has been posted on the Microsoft support forums as well so I will be sure to report back here if it gets solved there.
      My Computer


  2. Posts : 14,897
    Windows 10 Pro
       #2

    Daemon tools, Alcohol 120% and Power Archiver Pro uses SCSI Pass Through Direct (SPTD), which is a well known cause for BSOD's.
    Please remove Daemon Tools and run the SPTD pass through remover.

    1. Uninstall Daemon Tools
    2. Download the SPTD standalone installer and follow these steps:
      • Double click the executable to open it
      • Click on the button shown below


    If the button is grayed out, like in the image, there is no more SPTD installation on your system, and you can close the window

    Please uninstall Gigabyte & ASUS software for the time of troubleshooting at least, both are known for causing bluescreens.

    Please post a link to your other thread(s) so I can see what already has been tried.
      My Computers


  3. Posts : 6
    Microsoft Windows 10 X64
    Thread Starter
       #3

    Sorry I didn't even think at the time of posting about making sure there was no doubling up of troubleshooting, here is the LINK

    From the last reply in the MS Forum thread I already had both those updates installed at the time of taking the DM Log Collector dump and I am currently on the second pass-through of Malwarebytes scans, first was a Threat Scan and now I am running a custom scan with rootkit scan enabled, so far no detections on the first scan and only 1 on the second which is an AVG toolbar file from a HDD out of my old build.


    On top of the suggested T/S from the other thread I have disabled AICharger+ in startup and in services (had it disabled in AI Suite III anyway) due to the following messages in the Windows Event Viewer (System) logs

    WARNING: The driver \Driver\AiChargerPlus failed to load for the device PCI\VEN_8086&DEV_A12F&SUBSYS_86941043&REV_31\3&11583659&0&A0.
    (This one was less than 3 seconds before the below"Critical" error which I am presuming was a BSOD event)

    CRITICAL: The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.


    So at the moment I am running as is for a day or two and see if the issue returns following this change, I have just removed Daemon Tools anyway as it was not really required but was purely ASUS Supplied software.
    Last edited by XxInvictus; 02 Feb 2016 at 05:49. Reason: Make more sense...
      My Computer


  4. Posts : 6
    Microsoft Windows 10 X64
    Thread Starter
       #4

    Sorry there has not been an update lately, I got another BSOD so resorted to uninstalling AICharger+ all together as it was still throwing an error in Event Viewer, since then my PC has restarted but it also applied updates so I'm not sure if it was BSOD related as the PC was unattended, I have just now disabled automatic restart on system failure to further ascertain if it is indeed still getting a BSOD.
      My Computer


  5. Posts : 14,897
    Windows 10 Pro
       #5

    You could check %systemroot%\minidump to see if recently bluescreens have occured.
      My Computers


  6. Posts : 6
    Microsoft Windows 10 X64
    Thread Starter
       #6

    Another BSOD hit, I have just tried uninstalling all ASUS software (excluding drivers), I will see how this goes then try uninstalling Gigabyte software just for the purpose of isolating the two.
      My Computer


  7. Posts : 6
    Microsoft Windows 10 X64
    Thread Starter
       #7

    I gave it plenty of time, it appears the uninstalling of all Asus software has fixed the issue, I have had the PC running for up to a week non-stop with no BSOD's.
      My Computer


  8. Posts : 14,897
    Windows 10 Pro
       #8

      My Computers


  9. Posts : 6
    Microsoft Windows 10 X64
    Thread Starter
       #9

    Feel free to say "I told you so" axe haha, hopefully over a period of time I can narrow it down to exactly which piece of software it was.
      My Computer


  10. Posts : 14,897
    Windows 10 Pro
       #10

    Nah, it is known for analysts that the ASUS and Gigabyte software are causing bluescreens

    It might be a bit difficult to narrow down what piece of software is the root cause, this is for every user different and it might be that there is more than 1 which is why I suggested to remove them all.
      My Computers


 

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