Windows 10: Laptop Crashes sometimes while trying to wake up

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  1.    31 Jan 2016 #1

    Laptop Crashes sometimes while trying to wake up


    I bought this laptop 2 weeks ago, it is a HP Pavillion Notebook. For about a week now, maybe even since when I got it, the laptop sometimes fails to wake up from sleep. The screen stays black, gets slightly lit up to gray, then the computer and goes through all that comes with that instead of waking up.

    The event log shows a Intel(R) Dynamic Platform and Thermal Framework error.

    System specs:
    Windows 10 Home 64-bit
    Intel(R) Core(TM) i7-6500U CPU @ 2.50GHz
    16GB RAM
    Memory:
    8GB Samsung 1600MHz
    8GB Samsung 1600MHz

    System board
    80A5 91.1C

    System BIOS:
    F.77

    The .zip folder as requested is below. Thank you for your help.

    Attachment 61806
      My ComputerSystem Spec

  2.    01 Feb 2016 #2

    Hi, if it's under warranty, you might consider returning it..
      My ComputerSystem Spec


  3. Posts : 12,310
    Windows 10 Pro
       01 Feb 2016 #3

    Agreed with dalchina, although a driver from Intel graphics has been flagged this could be faulty hardware.
    Anyway, please try to update/reinstall your drivers from HP and see how it goes.
    If updating the drivers and/or BIOS doesn't help then RMA the laptop.
    Driver Reference Table - IntcDAud.sys
    Code:
    *** WARNING: Unable to verify timestamp for IntcDAud.sys
    *** ERROR: Module load completed but symbols could not be loaded for IntcDAud.sys
    
    
    0: kd> lmvm IntcDAud
    start             end                 module name
    fffff800`bb290000 fffff800`bb351000   IntcDAud T (no symbols)           
        Loaded symbol image file: IntcDAud.sys
        Image path: \SystemRoot\system32\DRIVERS\IntcDAud.sys
        Image name: IntcDAud.sys
        Timestamp:        Wed Aug 05 10:20:56 2015 (55C1C768)
        CheckSum:         000C7F6F
        ImageSize:        000C1000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
      My ComputersSystem Spec

  4.    01 Feb 2016 #4

    Thank you for your help!

    So I used both the HP support and Intel driver update check tools and Intel found just a bluetooth driver to update which HP says is not available anymore. No graphics card option. I then went through the Windows driver update center and was able to update the Intel graphics driver. Interestingly, the computer did they same lit black screen for a moment while the driver updated. I will let you know if this fixes it, but have I properly followed your instructions?

    I really appreciate you taking the time to help, thank you!
      My ComputerSystem Spec

  5.    01 Feb 2016 #5

    Forgot the obvious question- did it come with Win 10, or a free upgrade to Win 10?
      My ComputerSystem Spec

  6.    01 Feb 2016 #6

    dalchina said: View Post
    Forgot the obvious question- did it come with Win 10, or a free upgrade to Win 10?
    With Windows 10. Well, when I first started the computer, it was loading up Windows 10, so I assume it's that.
      My ComputerSystem Spec

  7.    01 Feb 2016 #7

    Ok, if it came with Win 10 even more justification to return it.. Ok, you might well have had a driver update automatically as a normal part of events.. and you'll almost certainly have received a number of updates in that time as the Windows as installed and purchased would inevitably be out of date perhaps by months, but you shouldn't be spending your time on sthg that might be hard to resolve.

    (A lot of sleep related problems have been reported here.. just try a search!)
      My ComputerSystem Spec


  8. Posts : 12,310
    Windows 10 Pro
       01 Feb 2016 #8

    dalchina said: View Post
    (A lot of sleep related problems have been reported here.. just try a search!)
    Yes, but if you specify the BSOD section, there hasn't been (a lot of) sleep problems with version 10586.
      My ComputersSystem Spec

  9.    01 Feb 2016 #9

    @axe0 ...ok, 'here' as in in 'tenforums'. (Perhaps the thread should be moved as no BSOD has been reported by aworrier)?
      My ComputerSystem Spec


  10. Posts : 12,310
    Windows 10 Pro
       01 Feb 2016 #10

    It is a bluescreen problem
    I couldn't get to the graphics of Intel without a dump from a bluescreen.
    Agreed with dalchina, although a driver from Intel graphics has been flagged this could be faulty hardware.
    Anyway, please try to update/reinstall your drivers from HP and see how it goes.
    If updating the drivers and/or BIOS doesn't help then RMA the laptop.
    Driver Reference Table - IntcDAud.sys
    Code:
    *** WARNING: Unable to verify timestamp for IntcDAud.sys
    *** ERROR: Module load completed but symbols could not be loaded for IntcDAud.sys


    0: kd> lmvm IntcDAud
    start end module name
    fffff800`bb290000 fffff800`bb351000 IntcDAud T (no symbols)
    Loaded symbol image file: IntcDAud.sys
    Image path: \SystemRoot\system32\DRIVERS\IntcDAud.sys
    Image name: IntcDAud.sys
    Timestamp: Wed Aug 05 10:20:56 2015 (55C1C768)
    CheckSum: 000C7F6F
    ImageSize: 000C1000

    Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4
      My ComputersSystem Spec


 
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