BSOD on only cold boots

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  1. Posts : 7
    Windows 10 x64
       #1

    BSOD on only cold boots


    I got a custom built pc for christmas and it has been getting BSOD's since it was built and they have only been happening on cold boots, and the file that is having problems is ntoskrnl. I would love if someone could find the problem that has been going on for weeks.
      My Computer


  2. Posts : 14,897
    Windows 10 Pro
       #2

    Hi Colinator01,

    Welcome to the 10forums.

    Please uninstall OpenHardwareMonitor, the last update was in december 2013 and it uses a very old driver.

    Please check MSI for driver updates for the sata controller drivers, I believe they are included in the chipset but can't say for sure.
    MSI Global 64

    Please uninstall the AMD software for the time of troubleshooting, the driver below is used with AMD software, is old and is known for causing bluescreens in Windows 7.
    I know that Windows 10 and Windows 7 are 2 different operating systems, but I would like to start with getting rid of the old drivers.
    Code:
    c:\program files\amd\ati.ace\fuel\amd64\aoddriver2.sys
      My Computers


  3. Posts : 7
    Windows 10 x64
    Thread Starter
       #3

    The latest sata controller driver is windows 8.1 is that ok?

    What do you mean by uninstall amd software? as in the catalyst installer? because when i uninstalled it and tried downloading the sata controller driver it told me that i needed the amd catalyst installer
      My Computer


  4. Posts : 14,897
    Windows 10 Pro
       #4

    Best is for Windows 10.

    First uninstall AMD Catalyst, then install the sata controller drivers with a custom/advanced installation to ensure as less as possible software.
      My Computers


  5. Posts : 7
    Windows 10 x64
    Thread Starter
       #5

    I got it updated
      My Computer


  6. Posts : 14,897
    Windows 10 Pro
       #6

    Please keep me posted on any improvements or problems.
      My Computers


  7. Posts : 7
    Windows 10 x64
    Thread Starter
       #7

    Turned my computer on and its the same old blue screen. When I start it up it usually blue screens 2-3 times then goes into automatic repair and after that its fine.
      My Computer


  8. Posts : 14,897
    Windows 10 Pro
       #8

    When does the crash occur?
    What error codes are displayed?
      My Computers


  9. Posts : 7
    Windows 10 x64
    Thread Starter
       #9

    It only crashes on start up just before it goes to windows and the main 3 error codes I get are system service exception, system thread exception not handled, and kmode exception not handled. There are a bunch of other error codes I have gotten that aren't as consistent.
      My Computer


  10. Posts : 14,897
    Windows 10 Pro
       #10

    Could you run the DM Log Collector (from the BSOD Posting Instructions) again and upload a new zip please.

    EDIT: for testing purpose, please disable fast startup if it is enabled
    Fast Startup - Turn On or Off in Windows 10 - Windows 10 Forums
      My Computers


 

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