BSOD and no clue!


  1. Posts : 2
    Windows 10
       #1

    BSOD and no clue!


    Hi,

    Hoping you can help - I'm getting crashes at least once a day and have no idea how to read dump files etc. I've followed the instructions and attached the zip file so I'm hoping there's someone who will point me in the right direction!

    Thanks in advance.
      My Computer


  2. Posts : 654
    windows 10 Pro
       #2

    The dumpfiles do not blame a specific driver but mention a few times memory corruption.
    Code:
       *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    Use !analyze -v to get detailed debugging information.
    BugCheck 109, {a3a01f58bddb75ed, b3b72bdf105bd062, fffff801869f87a0, 1}
    *** WARNING: Unable to verify timestamp for win32k.sys
    *** ERROR: Module load completed but symbols could not be loaded for win32k.sys
    Probably caused by : memory_corruption
    Followup: memory_corruption
    This could point to problematic drivers or to memory problem(hardware).
    Win32k.sys points usually to drivers on user level

    Start with updating these older drivers
    AsIO Wed Aug 22 11:54:47 2012
    Driver Description: Asus PCProbe Utility
    Driver Update Site: http://support.asus.com/download/download.aspx

    Eusus Backup is from 2014 update to the latest windows 10 version or remove

    Driver Description: EASEUS Todo Backup; CHENGDU YIWO Tech
    Driver Update Site: http://www.todo-backup.com/support/

    Speedfan version is from 2012 update to the latest vertsion.

    TuneUp utility update to the latest windows 10 version or remove.
      My Computer


  3. Posts : 2
    Windows 10
    Thread Starter
       #3

    Still no luck I'm afraid - BSOD after an hour or so. Here's my latest zip
      My Computer


  4. Posts : 654
    windows 10 Pro
       #4

    You have not updated the drivers or remove the programs as asked. Please do.
      My Computer


 

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