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  1.    27 Jan 2016 #1
    Join Date : Jan 2016
    Posts : 9
    Windows 10

    BSOD driver_irql_not_less_or_equal (ETD.SYS)


    I've been getting BSODs randomly, usually a couple of days apart with the error message "driver_irql_not_less_or_equal (ETD.SYS)". I'm aware that ETD.sys refers to my touchpad drivers, and I have already downloaded the latest drivers for the touchpad from clevo with no effect, the BSODs continued to happen. Judging by the amount of people with the exact same problem ELANtech has something to answer for. Anyway hopefully someone more experienced can help me with this issue, the crash dumps should be attached.

    Thanks.
    Last edited by jimmythehamster; 28 Jan 2016 at 14:22.
      My ComputerSystem Spec
  2.    27 Jan 2016 #2
    Join Date : Jan 2016
    Posts : 643
    windows 10 Pro

    Your zip has no content inside please rerun the collector and upload again.
      My ComputerSystem Spec
  3.    28 Jan 2016 #3
    Join Date : Jan 2016
    Posts : 9
    Windows 10
    Thread Starter

    Quote Originally Posted by lifetec View Post
    Your zip has no content inside please rerun the collector and upload again.
    Don't know how that happened, thanks for the heads up. Should be good now.
      My ComputerSystem Spec
  4.    04 Feb 2016 #4
    Join Date : Jan 2016
    Posts : 9
    Windows 10
    Thread Starter

    Any help with this would be appreciated because this is driving me crazy.
      My ComputerSystem Spec
  5.    04 Feb 2016 #5
    Join Date : Jun 2015
    Posts : 12,672
    Windows 10 Pro

    Hi jimmythehamster,

    Welcome to the 10forums

    Please check your manufacturer for driver updates for the elan input device (touchpad), this driver seems to have caused all the crashes of the dumps present in the current uploaded zip file.
    Code:
    *** WARNING: Unable to verify timestamp for ETD.sys
    *** ERROR: Module load completed but symbols could not be loaded for ETD.sys
    
    1: kd> lmvm ETD
    start             end                 module name
    fffff801`84760000 fffff801`847d3000   ETD      T (no symbols)           
        Loaded symbol image file: ETD.sys
        Image path: \SystemRoot\system32\DRIVERS\ETD.sys
        Image name: ETD.sys
        Timestamp:        Thu Sep 10 13:42:13 2015 (55F16C95)
        CheckSum:         00078693
        ImageSize:        00073000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
      My ComputersSystem Spec
  6.    04 Feb 2016 #6
    Join Date : Jan 2016
    Posts : 9
    Windows 10
    Thread Starter

    Thanks for the reply axe0

    As I said in the OP I've already downloaded the latest drivers for the touchpad from clevo, the problem still persists. If only it was so easy
      My ComputerSystem Spec
  7.    04 Feb 2016 #7
    Join Date : Jun 2015
    Posts : 12,672
    Windows 10 Pro

    From what link did you download the drivers?

    Is this Windows 10 installation an upgrade?

    Please uninstall McAfee while troubleshooting and use Windows Defender as alternative
    https://service.mcafee.com/webcenter...leId=TS101331#!
    McAfee is causing a lot of problems, for example
    Code:
    Event[58719]:
      Log Name: System
      Source: Service Control Manager
      Date: 2016-01-27T17:20:09.504
      Event ID: 7009
      Task: N/A
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: Cube-08388
      Description: 
    A timeout was reached (30000 milliseconds) while waiting for the mcpltsvc service to connect.
    
    
    Event[58720]:
      Log Name: System
      Source: Service Control Manager
      Date: 2016-01-27T17:20:09.504
      Event ID: 7000
      Task: N/A
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: Cube-08388
      Description: 
    The McAfee Platform Services service failed to start due to the following error: 
    The service did not respond to the start or control request in a timely fashion.
      My ComputersSystem Spec
  8.    04 Feb 2016 #8
    Join Date : Jan 2016
    Posts : 9
    Windows 10
    Thread Starter

    Drivers came from here CLEVO Driver Download

    The laptop came with windows 10 installed but I think this was an upgrade done by the seller Cube. I'm pretty sure it was on Windows 7 before they upgraded it.

    Uninstalled Mcaffee. Now what?
      My ComputerSystem Spec
  9.    05 Feb 2016 #9
    Join Date : Jun 2015
    Posts : 12,672
    Windows 10 Pro

    All those drivers are from 2014, they are not compatible with w10.
    How have you updated your touchpad to 2015?
      My ComputersSystem Spec
  10.    05 Feb 2016 #10
    Join Date : Jan 2016
    Posts : 9
    Windows 10
    Thread Starter

    What do you mean? I just installed those latest drivers.
      My ComputerSystem Spec

 
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