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  1.    27 Jan 2016 #1
    Join Date : Jan 2016
    Posts : 12
    Windows 10

    Blue Screens with various errors related to nvlddmkm.sys


    So I made a new thread a few days ago but I marked it as solved because the problem didn't happen for a few days. It is happening again though. In addition to the things I listed as doing in my original post, I followed a analyst directions to remove all drivers installed with DB3 and to run multiple virus scans. Virus scans came back negative. I will also include an updated log. Here is my original post:

    So this started about a week ago. My computer started blue screening every time I would wake it up from sleep or launch a program. It even got as bad as not even starting up without blue screening. It has always been an error related to the file nvlddmkm.sys. In the beginning it was a different error every time but now it only seems to be System_Thread_Exception_Not_Handled

    I have tried these things so far

    -sfc /scannow (Says everything is fine)
    -updating all drivers
    -fixing registry errors
    -deleting and completely redownloading my nvidia drivers
    This helped a little as I pretty much only get the errors when awake my computer from sleep now but there is still that problem.

    Also I don't if this matters but this started happening when I reset my windows last week. My windows was getting cluttered and I had a pesky adware so I decide to just reset my windows. The first blue screen occurred after I moved some of my important old files from a flash drive back to my computer. I did not move anything that had to do with Nvidia either. Please help. Thanks


    Attachment 60966

    Edit: Starting to happen when I open up random things now. (A game, a new tab, a calculator, etc)
    Last edited by cobalt212; 29 Jan 2016 at 17:14.
      My ComputerSystem Spec
  2.    27 Jan 2016 #2
    Join Date : Jan 2016
    Posts : 643
    windows 10 Pro

    You have a Alienware 18 laptop rollback to the "customized" Alienware VGA driver http://www.dell.com/support/home/us/...ivers/advanced
      My ComputerSystem Spec
  3.    27 Jan 2016 #3
    Join Date : Jan 2016
    Posts : 12
    Windows 10
    Thread Starter

    Quote Originally Posted by lifetec View Post
    You have a Alienware 18 laptop rollback to the "customized" Alienware VGA driver http://www.dell.com/support/home/us/...ivers/advanced
    I'm not quite sure I understand what you are saying? I went to that link and everything was already updated.
      My ComputerSystem Spec
  4.    28 Jan 2016 #4
    Join Date : Jan 2016
    Posts : 643
    windows 10 Pro

    You are using the latest nvdia driver rollback tot the Alienware Nvdia driver from the supportpage.
      My ComputerSystem Spec
  5.    28 Jan 2016 #5
    Join Date : Jan 2016
    Posts : 12
    Windows 10
    Thread Starter

    Quote Originally Posted by lifetec View Post
    You are using the latest nvdia driver rollback tot the Alienware Nvdia driver from the supportpage.
    Two things. First I'm pretty sure that not the problem because I have been using updated drivers for months after that update and I was even using the same update I am using now without any problems. Second that driver isnt optimized for some of the games I play. Are you sure that is the problem? I will try the old driver if you really think that that is the problem, but I would prefer not to if I could avoid it.
      My ComputerSystem Spec
  6.    29 Jan 2016 #6
    Join Date : Jun 2015
    Posts : 12,968
    Windows 10 Pro

    Hi cobalt212,

    @lifetec is right, usually laptop manufacturers alter their drivers.
    Due to altered drivers, the laptop users are forced to install the drivers provided by the manufacturer for the best garantee of proper functioning. This does not mean you can't install the drivers from Nvidia directly, but when you do this you sometimes may expect problems with the drivers.
    For the time of troubleshooting, please install only the drivers your manufacturer provides, after troubleshooting you can install any drivers you want of course

    Unfortunately, there are some dumps corrupted (don't know why), but the last 4 non-corrupted dumps (back to 23th) mentioned your nvidia video driver.
    Please install the drivers provided by Dell.
    Code:
    *** WARNING: Unable to verify timestamp for nvlddmkm.sys
    *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
    
    
    3: kd> lmvm nvlddmkm
    start             end                 module name
    fffff800`67680000 fffff800`6829b000   nvlddmkm T (no symbols)           
        Loaded symbol image file: nvlddmkm.sys
        Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
        Image name: nvlddmkm.sys
        Timestamp:        Wed Dec 16 15:03:30 2015 (56716F32)
        CheckSum:         00BE13AE
        ImageSize:        00C1B000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

    I would also want to ask you to uninstall Avast and use Windows Defender as alternative while troubleshooting for testing purpose.
    Avast - Uninstall Completely - Windows 7 Help Forums
    Code:
    ffffd000`224a6838  fffff800`d43832ddUnable to load image \SystemRoot\system32\drivers\aswSnx.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for aswSnx.sys
    *** ERROR: Module load completed but symbols could not be loaded for aswSnx.sys
     aswSnx+0x632dd
    Regarding DB3, have you since removing those drivers installed drivers from Dell?
      My ComputersSystem Spec
  7.    29 Jan 2016 #7
    Join Date : Jan 2016
    Posts : 12
    Windows 10
    Thread Starter

    Quote Originally Posted by axe0 View Post
    Hi cobalt212,

    @lifetec is right, usually laptop manufacturers alter their drivers.
    Due to altered drivers, the laptop users are forced to install the drivers provided by the manufacturer for the best garantee of proper functioning. This does not mean you can't install the drivers from Nvidia directly, but when you do this you sometimes may expect problems with the drivers.
    For the time of troubleshooting, please install only the drivers your manufacturer provides, after troubleshooting you can install any drivers you want of course

    Unfortunately, there are some dumps corrupted (don't know why), but the last 4 non-corrupted dumps (back to 23th) mentioned your nvidia video driver.
    Please install the drivers provided by Dell.
    Code:
    *** WARNING: Unable to verify timestamp for nvlddmkm.sys
    *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
    
    
    3: kd> lmvm nvlddmkm
    start             end                 module name
    fffff800`67680000 fffff800`6829b000   nvlddmkm T (no symbols)           
        Loaded symbol image file: nvlddmkm.sys
        Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
        Image name: nvlddmkm.sys
        Timestamp:        Wed Dec 16 15:03:30 2015 (56716F32)
        CheckSum:         00BE13AE
        ImageSize:        00C1B000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

    I would also want to ask you to uninstall Avast and use Windows Defender as alternative while troubleshooting for testing purpose.
    Avast - Uninstall Completely - Windows 7 Help Forums
    Code:
    ffffd000`224a6838  fffff800`d43832ddUnable to load image \SystemRoot\system32\drivers\aswSnx.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for aswSnx.sys
    *** ERROR: Module load completed but symbols could not be loaded for aswSnx.sys
     aswSnx+0x632dd
    Regarding DB3, have you since removing those drivers installed drivers from Dell?
    Alright so I clean installed the Nvidia drivers and uninstalled avast. In response to your question about the DB3 I downloaded what drivers were out of date that were on the dell website, and left the other drivers as their rolled back versions before I used DB3. Do I just wait to see if it happens again now?
      My ComputerSystem Spec
  8.    29 Jan 2016 #8
    Join Date : Jun 2015
    Posts : 12,968
    Windows 10 Pro

    Yes, just wait and try

    In case another crash happens, just run the dm log collector again, upload the zip in your next reply and please give some description about what happened and what you were doing.

    Giving a description everytime may help us (you, me and others) find a patern, what helps finding the root cause(s) and/or solution(s).
      My ComputersSystem Spec
  9.    01 Feb 2016 #9
    Join Date : Jan 2016
    Posts : 12
    Windows 10
    Thread Starter

    Quote Originally Posted by axe0 View Post
    Yes, just wait and try

    In case another crash happens, just run the dm log collector again, upload the zip in your next reply and please give some description about what happened and what you were doing.

    Giving a description everytime may help us (you, me and others) find a patern, what helps finding the root cause(s) and/or solution(s).
    Hm i guess that seemed to fix it. I will mark this as solved. One last question though. Should I experiment with the newer drivers and see if it crashes, or just stick with this old one?
      My ComputerSystem Spec
  10.    01 Feb 2016 #10
    Join Date : Jun 2015
    Posts : 12,968
    Windows 10 Pro

    I wouldn't experiment with it, but if you want to I won't stop you
      My ComputersSystem Spec

 
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