Black screen when running Memtest86+

  1. Posts : 3
    Windows 10

    Black screen when running Memtest86+

    I just recently started having errors with my custom built PC from ~2013, I used to be running windows 7 on it, and I noticed these errors a week or two ago when I started playing a video game (rocket league) after a long break. It was working totally fine for a while, and then suddenly started giving BSODs when using a 360 controller on rocket league (but oddly not the mouse) -- the controller worked before, though I just started using a new usb wifi device. That thread is HERE, for those curious.

    I figured I was overdue to update to Windows 10, and I have, and I'm a big fan. I reinstalled from scratch from a USB device, and then started getting all the updates and so on. However, after downloading steam and rocket league (before installing the windows updates, if that mattered), before I ever plugged in the controller or installed its drivers I got a BSOD. It's been giving me BSODs randomly ever since - though I can guarantee one by playing rocket league - even after updating everything in windows. Furthermore, sometimes after a BSOD the computer won't start up properly.. it will begin to start up, but the display will never get to the ASUS splash screen. I can remedy this by (rapidly) plugging in a USB device during the boot, and sometimes that gets it to a 'stable' state, during which if I don't play rocket league I probably won't get any BSODs. One extra bit of info: I didn't yet activate windows 10 with my windows 7 CD key, not that I suspect it matters.

    Anyway, I wanted to make a thread about this (which I'm doing now), so I started to run Memtest86+ as per THESE instructions. After it got to about 6%, my monitor said "no display" and suddenly went black! No BSOD, but the display is still black. This is all very confusing, but I'm suspecting it's a hardware issue.

    Let me know what I should do to help diagnose the problem. Thank you in advanced - it's nice to have a helpful community like this.

    EDIT: Attached my dump after the Memtest crash. Between then and now I had a little trouble getting the PC to load up windows, had to force restart a bunch.Attachment 60548

    Also, looks like others have had this issue too, and there is a "fix": Memtest86 Free instead of Memtest86+ - Windows 10 Forums . However, I've been messing around with my computer too much and these random shutdowns are worrying, so I will wait for further instruction before doing anything.
    Last edited by Var18; 24 Jan 2016 at 22:43.
      My Computer

  2. Posts : 654
    windows 10 Pro

    All your dumpfiles are:
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    Use !analyze -v to get detailed debugging information.
    BugCheck 116, {ffffe001f5a76010, fffff80162d0ce98, 0, d}
    Unable to load image \SystemRoot\system32\DRIVERS\atikmpag.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for atikmpag.sys
    *** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
    Probably caused by : atikmpag.sys ( atikmpag+ce98 )
    This is the driver of your AMD GPU.. The driver might be corrupted uninstall with DDU and reinstall the latest version.

    The bugcheck 0x016 is a TDR
    How does TDR work?
    Timeout Detection and Recovery

    Windows Vista and later operating systems attempt to detect situations in whichcomputers appear to be completely "frozen". They then attempt todynamically recover from the frozen situations so that their desktops areresponsive again. This process of detection and recovery is known as timeoutdetection and recovery (TDR). In the TDR process, the operating system's GPUscheduler calls the display miniport driver's
    DxgkDdiResetFromTimeout function to reinitialize the driver and reset theGPU. Therefore, end users are not required to reboot the operating system,which greatly enhances their experience. The only visible artifact from thehang detection to the recovery is a screen flicker.

    Common issues that can cause a TDR:

    • Incorrect memory timings or voltages
    • Insufficient/problematic PSU
    • Corrupt driver install
    • Overheating
    • Unstable overclocks (GPU or CPU)
    • Incorrect MB voltages (generally NB/SB)
    • Faulty graphics card
    • A badly written driver or piece of software, but this is an unlikely cause in most cases
    • Driver conflicts
    • Another possibility that people tend not to like to hear, is that you are simply asking too much of your graphics card. What I mean by this, is that if you have your settings too high and the graphics card struggles and falls to very low FPS, then something graphically complex occurs, the GPU may not be able to respond and a TDR error may occur

    Examples of specific TDR causes:

    ConflictwithRealtekdriverscausingTDR errors

    • Driver conflict with Logitech webcam drivers
    • Unstable overclock on the graphics card
    • Insufficient PSU
    • RAMproblems (faulty, badly seated or not configured correctly)
    • Cleaning out dust resolved issue
    • AMD/ATI cards also have TDR problems


      My Computer

  3. Posts : 3
    Windows 10
    Thread Starter

    Here's the page corresponding to my AMD GPU .. but I'm not sure which thing is the actual driver. In the past I have downloaded the massive 307MB one and installed that (in fact, it is currently installed). Also, I suspect you are right about the GPU, because I disabled the GPU in Device Manager and no crashes yet.


    EDIT: nevermind, just got a black screen doing nothing in particular.
    Last edited by Var18; 25 Jan 2016 at 19:07.
      My Computer

  4. Posts : 3
    Windows 10
    Thread Starter

    I have downloaded the large driver I linked to above, and (with the wifi USB and controller both unplugged). Uninstalled the GPU drivers as instructed. Started to reinstall the new ones, but it gave me a black screen halfway though -- even before the new drivers were installed. After a couple restarts I got the install to work fully, restarted the computer, and ... nothing appears to be different.

    I don't suspect that it's overheating because I experience these problems even after a long night of having the computer turned off. I'm using the GPU as stock, i.e. no overclocking or any other custom stuff. Also I'm getting these black screens outside of rocket league, though more frequently in it.

    So, sounds like a hardware problem. It would be nice to fully identify if it is the GPU (or not) before I invest in a new one (if that is necessary). It might not be the GPU because as I mentioned above, I had previously disabled the GPU and still gotten a black screen (I think, not 100% sure).
      My Computer

  5. Posts : 654
    windows 10 Pro

    To test your GPU you can use Furmark see this tutorial FurMark - GPU Stress Test

    And to stress test your hardware run Prime 95
      My Computer


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