Windows 10 woes

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  1. Posts : 7
    Windows 10 64 Home

    Windows 10 woes

    Hey guys, I'm desperately hoping someone here can possibly point me in the right direction as I've more or less used up all my limited technical knowledge on this. I would be eternally grateful to anyone who help - this is a brand new rig, save for the graphics card.

    I'm getting weird texture anomalies, stuttering, black screens, BSODS, lock ups, the works - primarily when trying to run games.

    I've reinstalled windows, updated drivers and windows updates, tried all nvidea drivers, running latest BIOS, tried various graphics settings, run memory tests (all fine) and one way or another I end up back in the same place.

    Event Viewer has a few warnings and errors:

    The maximum file size for session "ReadyBoot" has been reached. As a result, events might be lost (not logged) to file "C:\WINDOWS\Prefetch\ReadyBoot\ReadyBoot.etl". The maximum files size is currently set to 20971520 bytes.
      My Computer

  2. Posts : 654
    windows 10 Pro

    FirstYour DM Logcollector Tool does not have dumpfile(s) inside.

    Please check if your system is configured for collecting dumpfiles. (
    6. To have Windows Create a Small memory dump (Minidump)File on BSOD
    If you are using CCcleaner or similar Apps please uncheck deleting dumpfilesoption.

    Event Viewer has a few warnings and errors:

    The maximum file size for session "ReadyBoot" has been reached. As a result, events might be lost (not logged) to file "C:\WINDOWS\Prefetch\ReadyBoot\ReadyBoot.etl". The maximum files size is currently set to 20971520 bytes.
    Are you using Asus AI suite there were problems with memory leaks in the past
    See this info

    There is a new version on the supportpage for your Asus Mobo
      My Computer

  3. Posts : 7
    Windows 10 64 Home
    Thread Starter

    Thanks for the reply lifetec - this system is configured to collect mini dump files and CCleaner is now set to not delete them.
    AI suite version has been the one you linked to for a short while, problems persist with and without.

    I have run a new DM Log collection and attached it.
    Checking myself, I did not see a minidump log, nor is there one in C:\Windows\Minidump.
    This is probably due to the system freezing (in a game 90% of the time) and me doing a hard reboot.

    Would performing Driver Verifier create a minidump (assuming it BSODs), or is there some other information I can provide?
    Thankyou very much for the help.
    Last edited by Sect; 25 Jan 2016 at 18:29. Reason: adding information, changes italicized
      My Computer

  4. Posts : 654
    windows 10 Pro

    Uninstall the Asus Suite and other Asus Bloatware from your system
    I found in the eventviewer
    The driver \Driver\AiChargerPlus failed to load for the device PCI\VEN_8086&DEV_A12F&SUBSYS_86941043&REV_31\3&11583659&0&A0.
    The driver \Driver\ASUSFILTER failed to load for the device USB\ROOT_HUB30\4&1148bc98&0&0.
    Also there were many references to problems with starting servicec etc.

    Use SFC to checkand repair windows systemfiles.

    See this tutorial
    If SFC could not fix something, then run the command again to see if it may beable to the next time. Sometimes it may take running the
    sfc /scannow
    command 3 timesrestarting the PC after each time to completely fix everything that it's ableto.

    If not, then run the
    Dism /Online /Cleanup-Image/RestoreHealth

    command to repair any component store corruption, restart the PC afterwards,and try the sfc /scannow

    After the SFC check, please run Driver Verifier

    You can enable "DriverVerifier" according to instructions from the below link.
    "Verifier" is a Microsoft's own tool to stress test third partydrivers and find the buggy one. If it detects a violation, a blue screen willbe created immediately and the dump will give us the name of offending driverstraight forward. After enabling "Verifier" , system will be a bitslow and laggy during to the background verification process. After you got twoor more blue screens, please upload the new crash dumps and we will knowwhether the issue is caused by third party drivers or low level hardware (averifier enabled dump which blames Windows system files is a clear confirmationof hardware problem).
    "Verifier" should be only used to monitor third party drivers.Selecting Microsoft system drivers is totally unnecessary and doing so may make the system nonbootable.

    First readinstructions from the below link and set "Windows" to write"Small Memory dumps".
    Then enable "verifier" and select all.

      My Computer

  5. Posts : 7
    Windows 10 64 Home
    Thread Starter

    Hi lifetec,

    • Uninstalled AI Suite completely.
    • Ran sfc /scannow 4 times, each time it reported nothing needed fixing.
    • Ran DriverVerifier with the instructions provided and checked all drivers - this did not yield a BSOD

    Still getting hangs in game.
    I have included latest dm log.

      My Computer

  6. Posts : 654
    windows 10 Pro

    The Driver Verifier enabled dumpfile flagged the asmthxci.sys
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    Use !analyze -v to get detailed debugging information.
    BugCheck C4, {2000, fffff801446e3fb7, 0, 7067444d}
    *** WARNING: Unable to verify timestamp for asmtxhci.sys
    *** ERROR: Module load completed but symbols could not be loaded for asmtxhci.sys
    Probably caused by : asmtxhci.sys ( asmtxhci+3fb7 )
    Driver Description: Asmedia USB 3.0 driver
    Driver Update Site:

    Update to the latest version from your mobo supportpage
      My Computer

  7. Posts : 7
    Windows 10 64 Home
    Thread Starter

    I have had the manufacturers suggested driver installed for awhile, and after doing a search found an update else ware.

    Sadly, the problem persists.

    I have included latest report. Thankyou for your time.
      My Computer

  8. Posts : 654
    windows 10 Pro

    No new dumpfile inside.
    Run Driver verifier again.
      My Computer

  9. Posts : 7
    Windows 10 64 Home
    Thread Starter

    Verifier run, dumpfile attached - thankyou.
      My Computer

  10. Posts : 654
    windows 10 Pro

    You have a old version of Asus Probe please update to windows 10 version or remove.
      My Computer


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