PC Freezes during Gaming


  1. Posts : 4
    Windows 10
       #1

    PC Freezes during Gaming


    Good morning everybody :)

    During this week I encountered a serious problem with my Laptop.
    While playing games it freezes and the sound starts to stutter. The only way out is to shut down the PC with the power button. This happens randomly, therfore I can play 20 mins. and I'm fine, or even up to a few hours without any problems, but it could happen anytime and this is really frustrating when playing online games :/

    My setup is a Clevo-PM15SM with theses specifications:
    ====================================
    CPU: i7-4710MQ @ 2.50GHz (hyperthreaded to 8 cores)
    GPU: Nvidia GeForce 880M
    RAM: 8GB
    OS: Clean install of Windows 10 (2 weeks old)

    Task Manager and the Strg-Alt-Del Screen do not work.
    Drivers are up-to date.
    I can confirm it's not a heat issue my PC rarely tops the 50-60C mark.
    The RAM, CPU and GPU are all fine.

    I have no clue what's going on.
    However I took a look at the Event Viewer and discovered that milliseconds before the crash the driver called EnhancedStorage-EhStorTcgDrv crashes. This happens before every crash without exception.

    Any ideas how to solve it???

    Attachment 60271
      My Computer


  2. Posts : 14,897
    Windows 10 Pro
       #2

    Hi manimerz,

    Welcome to the 10forums.

    Please run a few tests on your hard drive.




    Diagnostics Test

     HDD TEST


    Run SeaTools to check the integrity of your HDD. SeaTools for DOS and Windows - How to Use - Windows 7 Help Forums
    Run following tests
    1. Short Drive Self Test
    2. Short generic
    3. Long generic

    If the short generic fails, no need for the long generic.
    Note   Note
    Do not run SeaTools on an SSD as the results will be invalid.


    Run chkdsk
    Disk Check - Windows 7 Help Forums

    Run HDTune to
    • scan for errors, no quick scan but full scan
    • check the health,
    • benchmark.

    It may take some time, but please take the time you need to perform it properly.
    Let me know what the results are
    • of the error scan,
    • make a screenshot of the health of every hard drive and post the screenshots,
    • post screenshots with the benchmark of the
      • transfer rate,
      • access time,
      • burst rate,
      • cpu usage.

    Code:
    Event[4977]:  Log Name: System
      Source: disk
      Date: 2016-01-23T14:32:07.285
      Event ID: 52
      Task: N/A
      Level: Warning
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: DESKTOP-BVVK4NB
      Description: 
    The driver has detected that device \Device\Harddisk0\DR0 has predicted that it will fail. Immediately back up your data and replace your hard disk drive. A failure may be imminent.
      My Computers


  3. Posts : 4
    Windows 10
    Thread Starter
       #3

    Results


    Thank you axe for your quick reply.
    I am now done with all the tests and here are the results

    Sadly there is no spoiler tag in this forum So I will plainly attach my files onto this post.
    All the Seagate Tests passed.

    As for this sector error, I have that for a while already (since November/December last year) and it did not affect the computer in any way.
    Also I want to point out that I am now 2 days crash free *yay me* But I will report when it happens again.
      My Computer


  4. Posts : 14,897
    Windows 10 Pro
       #4

    The event log I posted doesn't speak of bad sectors, only that it will fail.

    The Reallocated Sector Count (RSC) seems to have failed its job, this attribute of S.M.A.R.T. (health) is 1 of the indicators with which one can notice a failing hard drive. The RSC marks sectors with read/write/verification errors as 'reallocated' and moves the data to another sector (special reserved area), because RSC failed sectors with errors can't be dealt with anymore what causes only more problems for your data as it may become corrupted and performance.
      My Computers


  5. Posts : 4
    Windows 10
    Thread Starter
       #5

    Ok thank you for your help and short info :)

    I will inform myself properly later when I've got time, so thanks for telling me where to look at ^^
    (I know this was probably a 5-minute google search but I did not know it was that urgent so I did not focus on it tbh)

    Any suggestions that do not involve a replacement of the HDD???
    And will it cause troubles on a daily basis after a while? I'm in the middle of my finals and the last thing that I want to happen is my computer to stop working/booting because of a malfunctioned hard drive :/
      My Computer


  6. Posts : 14,897
    Windows 10 Pro
       #6

    Not really any other suggestion then a replacement.

    It will cause trouble on a daily base in a while yes, if not replaced in time you won't be able to boot from it and recover the lost data.
    Currently you only need to not freak out when you notice a performance issue
    When you are able to, replace the hard drive.
      My Computers


  7. Posts : 4
    Windows 10
    Thread Starter
       #7

    Ok I'll keep that in mind

    ok performance did not drop recently so I think I should be good for the next few weeks, then I'll replace it as soon as possible :)

    I will mark this now as solved, thank you for your (impressively quick) help I really appreciate it :)
    Can I do something for you, is there some sort of karma system or anything like that?
      My Computer


  8. Posts : 14,897
    Windows 10 Pro
       #8

    Below you can find more about the rep system
    Reputation and Badges - Windows 10 Forums
      My Computers


 

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