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  1. Joined : Jan 2016
    Posts : 13
    Windows 10
       23 Jan 2016 #1

    BSOD while gaming and then happens within 10 mins after booting


    My two and a half year old pc, after switching graphic card, started to get BSOD about two weeks ago, saying Whea uncorrectable error. I did some research, and tried resetting CMOS, updating BIOS, and memtest86 to see if my rams are done. I also used some intel tools to check if my cpu has problem, but there was no signs. I thought about updating my drivers, but nothing worked. I did not oc my cpu, and it was at safe temperature while gaming, around 50-65.

    I got really confused, so I decided to reinstall os, I cleaned out everything with a fresh install. My pc worked well with no BSOD for a week. I did not copy any of my backup files on my external hard drive to the reinstalled pc, and now while I was playing game(assassin's creed syndicate this time) , it happens again, still WHEA UNCORRECTABLE ERROR. I am confused that it does not seem like driver or software issues, so would it be hardware issues?

    I have no idea on how to read dump files or anything and can't seem to solve it by myself so I decided to seek help.

    Thanks!

    Attachment 60174
      My System SpecsSystem Spec


  2. Joined : Jan 2016
    Posts : 13
    Windows 10
       23 Jan 2016 #2

    So, I am trying to update some information here I found just now. I am still trying to figure out what is going on. Today, this only happened once after the pc has booted up, and I was at the login screen. I just did a full backup before it happens again. I was reading the eventlog and kept seeing something like this with different processor numbers:

    Processor 7 in group 0 exposes the following power management capabilities:

    Idle state type: ACPI Idle (C) States (2 state(s))


    Performance state type: ACPI Performance (P) / Throttle (T) States
    Nominal Frequency (MHz): 3901
    Maximum performance percentage: 100
    Minimum performance percentage: 41
    Minimum throttle percentage: 41

    Does this mean something wrong with my psu or motherboard?

    And here is the new error zip. Thanks again!

    Attachment 60298
      My System SpecsSystem Spec


  3. Joined : Jan 2016
    Posts : 505
    windows 10 Pro
       24 Jan 2016 #3

    In your unloaded modules there are many mentioning of
    fffff800`f9db0000 fffff800`f9dbb000 TSDefenseBT6
    Could this be a game you downloaded.
    I also found TS888x64 Tue Sep 22 09:32:05 2015
    This seems to be connected to Tencent ( Games) ????
    Googling it there are many references to virus/Malware.

    Use a Antivirus/Malware program like Antimalwarebytes etc. to check your system virusses.
      My System SpecsSystem Spec


  4. Joined : Jan 2016
    Posts : 13
    Windows 10
       24 Jan 2016 #4

    lifetec said: View Post
    In your unloaded modules there are many mentioning of
    fffff800`f9db0000 fffff800`f9dbb000 TSDefenseBT6
    Could this be a game you downloaded.
    I also found TS888x64 Tue Sep 22 09:32:05 2015
    This seems to be connected to Tencent ( Games) ????
    Googling it there are many references to virus/Malware.

    Use a Antivirus/Malware program like Antimalwarebytes etc. to check your system virusses.
    Thanks for the reply. Actually it is a regular software from China, for anti-virus and there is also a social communication tool works kind of like the Line app. But I have cleaned it out of my pc to verify the situation.

    Yesterday after the BSOD with WHEA UNCORRECTABLE ERROR after booting to the login screen, there was no BSOD after. I tried restart or sleep function, nothing caused the problem. So I stress tested my CPU again, it was good, no overheating or anything. I ran Memtest86 several times again and memory were good too. I also did the hard disk and SSD check, no bad results either.

    But when I start up the pc this morning, BSOD on login screen again, and happens about 3 times until I get to get into the windows. Then I shut down the pc completely to see if something is wrong with booting. And yes, BSOD on login screen, after several times I will be able to get into the windows, message is still WHEA UNCORRECTABLE ERROR.

    Could it be the battery problem of the motherboard? I tried to switch PSU but it still occurs, so it seems like there is nothing to do with the PSU.

    I would totally buy and switch out ram, mb or anything, but I really would like to know the real cause.
    I am going to perform a clean install again today if I still could not figure out whats going on, it seems to be the only way that keeps my pc from BSOD for about a week or so.

    Any help would be much appreciated. Thanks!

    New error file:

    Attachment 60473
      My System SpecsSystem Spec


  5. Joined : Jan 2016
    Posts : 505
    windows 10 Pro
       24 Jan 2016 #5

    The bug check is again BugCheck 124, {0, ffffe000ec8ad028, f2000000, 100402}
    But i found this pattern in eventviewer.
    Event[1047]:
    Log Name: System
    Source: Microsoft-Windows-FilterManager
    Date: 2016-01-22T23:17:02.497
    File System Filter 'QQSysMonX64' (6.1, ?2015?-?12?-?30T21:18:05.000000000Z) has successfully loaded and registered with Filter Manager.
    Event[1050]:
    Log Name: System
    Source: Microsoft-Windows-WER-SystemErrorReporting
    Date: 2016-01-22T23:17:03.636
    The computer has rebooted from a bugcheck. The bugcheck was: 0x00000124
    And this patern happens with 3 dumpfiles.

    QQSysMonX64' is part of Tencent QQ Manager
    The driver is from november 2015, maybe it is corrupted.
    Uninstall and reinstall this program.
    If this does not stop the bsod.
    Remove it and see if this stops the BSOD.

    Also the TSdefenseBT6 is still shown in the unloaded modules list.
      My System SpecsSystem Spec


  6. Joined : Jan 2016
    Posts : 13
    Windows 10
       24 Jan 2016 #6

    lifetec said: View Post
    The bug check is again BugCheck 124, {0, ffffe000ec8ad028, f2000000, 100402}
    But i found this pattern in eventviewer.
    Event[1047]:
    Log Name: System
    Source: Microsoft-Windows-FilterManager
    Date: 2016-01-22T23:17:02.497
    File System Filter 'QQSysMonX64' (6.1, ?2015?-?12?-?30T21:18:05.000000000Z) has successfully loaded and registered with Filter Manager.
    Event[1050]:
    Log Name: System
    Source: Microsoft-Windows-WER-SystemErrorReporting
    Date: 2016-01-22T23:17:03.636
    The computer has rebooted from a bugcheck. The bugcheck was: 0x00000124
    And this patern happens with 3 dumpfiles.

    QQSysMonX64' is part of Tencent QQ Manager
    The driver is from november 2015, maybe it is corrupted.
    Uninstall and reinstall this program.
    If this does not stop the bsod.
    Remove it and see if this stops the BSOD.

    Also the TSdefenseBT6 is still shown in the unloaded modules list.
    Hello, thanks for the information. I thought I have completely removed it from my pc but there was still something left, and now I am sure it is gone after another BSOD. I ran some tests on my hardware again, and while loading the memtest86, the power went out for a sec in my house, and after some boot-loops it says my main bios is corrupted. Now I am using the back-up bios I guess.
    Also, I have deleted TSdefenseBT6 from drivers folder. I hope that solves the problem.

    I am trying to find out if I need to restore my main BIOS or not now, good thing is still no BSOD yet, I will keep this updated if anything happens after.
      My System SpecsSystem Spec


  7. Joined : Jan 2016
    Posts : 13
    Windows 10
       24 Jan 2016 #7

    Hello, me again, sorry..

    So this time the system just rebooted during memtest86 with no BSOD, the only difference was I put 4 sticks together to test, I did not test it one by one this time. It passed once, and during the second procedure, system rebooted at test 9 (Modulo 20, Random pattern). Nothing was recorded on the memtest86 log. It ends at:
    2016-01-24 18:45:21 - Start memory range test (0x0 - 0x41F000000)
    2016-01-24 18:45:21 - Pre-allocating memory ranges >=16MB first...
    2016-01-24 18:45:21 - All memory ranges successfully locked

    Does it mean my ram still got problems, I think my mobo is good cause I did the switching ram slot test with single memory stick.

    Here is the new error zip. Thanks again!

    Attachment 60543
      My System SpecsSystem Spec


  8. Joined : Jan 2016
    Posts : 505
    windows 10 Pro
       25 Jan 2016 #8

    What is the name and model of your memory modules.
    Are they compatible with your mobo GA-Z77-HD3 (rev. 1.0)
    See the memorylist (QVL http://download.gigabyte.eu/FileList...ga-z77-hd3.pdf
    Is your memory running with the right specifications in your BIOS.
      My System SpecsSystem Spec


  9. Joined : Jan 2016
    Posts : 13
    Windows 10
       25 Jan 2016 #9

    lifetec said: View Post
    What is the name and model of your memory modules.
    Are they compatible with your mobo GA-Z77-HD3 (rev. 1.0)
    See the memorylist (QVL http://download.gigabyte.eu/FileList...ga-z77-hd3.pdf
    Is your memory running with the right specifications in your BIOS.
    It is at right specification I suppose, did not oc or anything. And yes it is the right model on the list, four of the ADATA 4gb ddr3 1333mhz ones. I will double check the bios setting after I get back home. Will update this asap.
      My System SpecsSystem Spec


  10. Joined : Jan 2016
    Posts : 13
    Windows 10
       25 Jan 2016 #10

    Update, so my memory was set to the right specification. And it passes memtest86 twice this morning. No BSOD till now, so I guess the problem was the tencent program. But Iast time the pc was good for a week with the program in it, I will still keep looking for a few days. If nothing happens after, I will mark it as solved!
    Thanks again lifetec.
      My System SpecsSystem Spec


 
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