BOSD Error Code 0xdead039e on Lenovo ThinkPad T450s


  1. Posts : 8
    Windows 10
       #1

    BOSD Error Code 0xdead039e on Lenovo ThinkPad T450s


    Recently after getting a fresh install of windows 10 on my ThinkPad T450s, I occasionally get BSOD while in the middle of doing various tasks (word processing, web browsing, onenote, etc.). Because of the fresh install, I downloaded many applications so I don't know what's causing the issue. The error code is 0xdead039e, but I couldn't find any information about it online. Any help would be appreciated.

    Attachment 59827

    Model: ThinkPad T450s
    CPU: Intel(R) Core(TM) i5-5200U CPU @ 2.20Ghz
    RAM: 8.00 GB
    Hard Drive: 500 GB HDD
    Graphics: Intel HD Graphics 5500
      My Computers


  2. Posts : 654
    windows 10 Pro
       #2

    All 4 dumpfiles are :

    Code:
      *** WARNING: Unable to verify timestamp for Netwtw02.sys
    *** ERROR: Module load completed but symbols could not be loaded for Netwtw02.sys
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    Use !analyze -v to get detailed debugging information.
    BugCheck DEAD039E, {121e0009, 12507ba, 11af0000, 0}
    Probably caused by : Netwtw02.sys ( Netwtw02+7f2d5 )
    Followup: MachineOwner
    ---------
    1: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    Unknown bugcheck code (dead039e)
    Unknown bugcheck description
    Arguments:
    Arg1: 00000000121e0009
    Arg2: 00000000012507ba
    Arg3: 0000000011af0000
    Arg4: 0000000000000000
    Debugging Details:
    ------------------
    
    CUSTOMER_CRASH_COUNT:  1
    DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
    BUGCHECK_STR:  0xDEAD039E
    PROCESS_NAME:  System
    CURRENT_IRQL:  2
    ANALYSIS_VERSION: 6.3.9600.17336 (debuggers(dbg).150226-1500) x86fre
    LAST_CONTROL_TRANSFER:  from fffff800f44cf2d5 to fffff80149750770
    STACK_TEXT:  
    ffffd000`ca869768 fffff800`f44cf2d5 : 00000000`dead039e 00000000`121e0009 00000000`012507ba 00000000`11af0000 : nt!KeBugCheckEx
    ffffd000`ca869770 00000000`dead039e : 00000000`121e0009 00000000`012507ba 00000000`11af0000 00000000`00000000 : Netwtw02+0x7f2d5
    ffffd000`ca869778 00000000`121e0009 : 00000000`012507ba 00000000`11af0000 00000000`00000000 fffff800`f4455124 : 0xdead039e
    ffffd000`ca869780 00000000`012507ba : 00000000`11af0000 00000000`00000000 fffff800`f4455124 ffffd000`cd8c0004 : 0x121e0009
    ffffd000`ca869788 00000000`11af0000 : 00000000`00000000 fffff800`f4455124 ffffd000`cd8c0004 fffff800`f46f9d24 : 0x12507ba
    ffffd000`ca869790 00000000`00000000 : fffff800`f4455124 ffffd000`cd8c0004 fffff800`f46f9d24 ffffe001`29580040 : 0x11af0000
    
    STACK_COMMAND:  kb
    FOLLOWUP_IP: 
    Netwtw02+7f2d5
    fffff800`f44cf2d5 cc              int     3
    Netwtw02 Tue Nov 03 15:21:07 2015 is your Intel(R) Dual Band Wireless-AC 7265
    Update to the latest windows 10 driver 1/14/2016 http://support.lenovo.com/nl/nl/prod...thinkpad-t450s
    Also update the Intel Mei driver find under chipset and Intel Rapid storage driver find under storage.

    Also your Malwarebytes is outdated, update or uninstall and install the latest version.
      My Computer


  3. Posts : 8
    Windows 10
    Thread Starter
       #3

    Thanks for the help lifetec!
    I tried your suggestion and installed the latest wireless-AC 7265 driver using lenovo's system update app. I also manually installed the Intel Rapid storage driver from the lenovo support website. However, I still got a BSOD today with the same error code 0xdead039e. Will uninstalling Malwarebytes solve the issue? I uploaded another dump file (most recent is 5th one).

    Thanks again!

    Attachment 59910
      My Computers


  4. Posts : 654
    windows 10 Pro
       #4

    The dumpfile blames again
    Code:
     *** WARNING: Unable to verify timestamp for Netwtw02.sys
    *** ERROR: Module load completed but symbols could not be loaded for Netwtw02.sys
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    Use !analyze -v to get detailed debugging information.
    BugCheck DEAD039E, {121e0009, 12507ba, 11af0000, 0}
    Probably caused by : Netwtw02.sys ( Netwtw02+7f2d5 )
    Followup: MachineOwner
    But the timestamp of the driver is still 11/03/2015.
    The driver version from the link is 18.32.0 (what is your version check in Device Manager)
    You can download it manually with this link
    https://download.lenovo.com/pccbbs/m...1cw314w_64.exe

    Please also update the Intel Management Engine Driver(IMEI)
      My Computer


 

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