Windows 10: iaStorA.sys BSOD + antivirus conflict? Solved


  1. Posts : 3
    Windows 10 64-bit
       17 Jan 2016 #1

    iaStorA.sys BSOD + antivirus conflict?


    After the major build (1511) update I've been experiencing recurring BSOD of the kind IRQL_NOT_LESS_OR_EQUAL.
    I run WhoCrashed that says it's a driver problem (iaStorA.sys). I followed the instructions of a previous post here on the forum (uninstalling all Intel rapid storage software and then uninstall the drivers), but still have the same issue.
    Someone also mentioned about RAID in the BIOS, but I have not clear how to check it on my laptop.

    In addition, whenever I restart the computer, I receive various notifications stating that all computer protections are down, and that my antivirus (McAfee) is off. Oddly enough, if I click on one of these notifications a windows pops out where it says that Windows Defender is activated (while I set it off by default) and my antivirus is not (while it should).
    I had already reinstalled McAfee after switching from 8.1 to 10, and did not experience any issue until the 1511 build...

    I have a laptop DELL Inspiron 17R 5737 (2013), Windows 10 Home 64-bit

    Thank you for any help,

    Attachment 59279
      My System SpecsSystem Spec

  2. axe0's Avatar
    Posts : 11,048
    Windows 10 Pro / Windows 10 TP / Windows 8.1 Pro / Windows 7 Pro
       17 Jan 2016 #2

    The RAID part only counts for those who have a desktop and configured a RAID setup.

    Please reinstall the Intel Rapid Storage Technology drivers from Dell, the drivers need updating
    Product Support | Dell US

    Would be a good idea to also check other drivers for updates
    Code:
    0: kd> lmvm iastora
    start             end                 module name
    fffff800`fc400000 fffff800`fc6ba000   iaStorA    (deferred)             
        Image path: \SystemRoot\System32\drivers\iaStorA.sys
        Image name: iaStorA.sys
        Timestamp:        Fri Aug 02 03:39:52 2013 (51FB0DE8)
        CheckSum:         000AC609
        ImageSize:        002BA000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
      My System SpecsSystem Spec


  3. Posts : 3
    Windows 10 64-bit
       17 Jan 2016 #3

    Thank you very much for your reply! I have already checked with the dell utility (and also by manual install) that the version on the website is the one I have currently installed

    Would you suggest looking for an updated version directly on the Intel website?

    axe0 said: View Post
    The RAID part only counts for those who have a desktop and configured a RAID setup.

    Please reinstall the Intel Rapid Storage Technology drivers from Dell, the drivers need updating
    Product Support | Dell US

    Would be a good idea to also check other drivers for updates
    Code:
    0: kd> lmvm iastora
    start             end                 module name
    fffff800`fc400000 fffff800`fc6ba000   iaStorA    (deferred)             
        Image path: \SystemRoot\System32\drivers\iaStorA.sys
        Image name: iaStorA.sys
        Timestamp:        Fri Aug 02 03:39:52 2013 (51FB0DE8)
        CheckSum:         000AC609
        ImageSize:        002BA000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
      My System SpecsSystem Spec

  4. axe0's Avatar
    Posts : 11,048
    Windows 10 Pro / Windows 10 TP / Windows 8.1 Pro / Windows 7 Pro
       17 Jan 2016 #4

    The version hasn't changed since the last update a few months ago hence the reason why I said reinstall.
    Please reinstall Intel Rapid Storage Technology.
    Attachment 59336

    NOTE: the data in the picture is for Windows 8.1 because Dell detected my system, but it is mostly correct including the dates.
      My System SpecsSystem Spec


  5. Posts : 3
    Windows 10 64-bit
       26 Jan 2016 #5

    I tried to reinstall the original driver but I got the same BSOD after just a few minutes. I found out then that there were two other drivers that could replace the problematic one, and I tried to install one of those (Intel(R) 8 Series SATA AHCI Controller - 9C03).

    After one week I did not experience any more crashes nor other problems.
    If no other problems will appear in the next days I will mark this post as solved.
      My System SpecsSystem Spec

  6. axe0's Avatar
    Posts : 11,048
    Windows 10 Pro / Windows 10 TP / Windows 8.1 Pro / Windows 7 Pro
       26 Jan 2016 #6



    Glad to hear.
      My System SpecsSystem Spec


 

Related Threads
I tried to install my Office 2007 on Windows 10. But I get a message saying "Setup has detected an earlier version of Groove on your system ... uninstall your current version of Groove". Groove is not in the Programs section of Control Panel and...
BSOD pci.sys driver or Handbrake conflict in BSOD Crashes and Debugging
Good Evening, This PC is about 10 months old, and this BSOD seems to only have started since I upgraded from W7 to W10 in September. The issue is relatively simple really. I get BSOD's when running Handbrake and Vuze. Now I have not noticed it...
Since I've downloaded Windows 10 my Ethernet (wired), connection has been absolutely useless. I'm 100% positive it's not the cable itself, and I've tried lots of things to resolve it. Nothing seems to work. So for the time being I've been using...
Stupid annoying iaStorA.sys BSOD in BSOD Crashes and Debugging
I have downloaded windows debugger to try find what causes this BSOD and it tells me its always isStorAsys. This is what I get in WinDbg BugCheck D1, {0, 2, 0, fffff80110ee4aac} Warning: Unable to verify timestamp for iaStorA.sys...
Upgraded an old win7 32-bit Dell Dimension 9200 to Win10 Pro on Friday 31st July. I intended to donate it to a school library in Kenya but shipping / customs costs high so now hoping to sell it to raise funds for the same charity. On Friday 7th...
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 01:21.
Find Us
Twitter Facebook Google+ Ten Forums iOS App Ten Forums Android App



Windows 10 Forums