Randomly Crashes to BSOD about once a day. Brand New Laptop


  1. Posts : 5
    Win 10
       #1

    Randomly Crashes to BSOD about once a day. Brand New Laptop


    Hello, I just bought this laptop about two weeks ago. It came with windows 10 installed. But for the last week or so it has been crashing to BSOD about once a day. Nothing specifically seems to be triggering it just randomly happens. Any help would be greatly appreciated.

    Thanks.
      My Computer


  2. Posts : 14,897
    Windows 10 Pro
       #2
      My Computers


  3. Posts : 5
    Win 10
    Thread Starter
       #3

    My Apologies. I have way too many things on the go. If this worked then the .zip file should be on the bottom of this reply. Was there anything else i was missing?

    Thanks again :)

    Attachment 59551
      My Computer


  4. Posts : 14,897
    Windows 10 Pro
       #4

    Please check Acer for driver updates, nothing specific just everything :)
    Please update or reinstall Speedfan.
      My Computers


  5. Posts : 5
    Win 10
    Thread Starter
       #5

    So I downloaded the drivers for my computer from the acer website and ran the repair option on all of them as they must have been up to date already. I then updated the bios which i believe wasn't up to date, and reinstalled speedfan. Of course it hasn't crashed on me since I started this thread, so i guess all that's left is to wait and see :)

    Thank you very much for the help :)
      My Computer


  6. Posts : 5
    Win 10
    Thread Starter
       #6

    So for the last week it ran fine everyday without crashing and then today it gave me the BSOD with the same message "kernel_security_check_failure" after the laptop restarted I ran your program again and created another log.

    Attachment 60959

    Thanks again,

    Twitch
      My Computer


  7. Posts : 14,897
    Windows 10 Pro
       #7

    Has recently any update been installed? Pleaes check Windows Update history.
    Windows Update History - View in Windows 10 - Windows 10 Forums

    Are you using both your GPU's (switching)?

    The Nvidia video drivers have been flagged.
    Code:
    ffffd000`43aed928  fffff801`cbf0cb01Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for nvlddmkm.sys
    *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
     nvlddmkm+0x1acb01
    
    
    0: kd> lmvm nvlddmkmstart             end                 module name
    fffff801`cbd60000 fffff801`cc97b000   nvlddmkm T (no symbols)           
        Loaded symbol image file: nvlddmkm.sys
        Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
        Image name: nvlddmkm.sys
        Timestamp:        Wed Dec 16 15:03:30 2015 (56716F32)
        CheckSum:         00BE13AE
        ImageSize:        00C1B000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
      My Computers


 

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