1.    16 Jan 2016 #1
    Join Date : Jan 2016
    Posts : 5
    Win 10

    Kernel check error BSOD


    Attachment 59177

    Really struggling here....hopefully that is the zipped file you need?
    Happening intermittantly...can go days without it...then 2 or three times in fairly quick succession......then nothing for days...

    if anyone an point me in the right direction that would be great.

    cheers

    Emma
      My ComputerSystem Spec
  2.    17 Jan 2016 #2
    Join Date : Jun 2015
    Posts : 12,965
    Windows 10 Pro

    Please upload a new zip, the current attached zip file is empty.
      My ComputersSystem Spec
  3.    17 Jan 2016 #3
    Join Date : Jan 2016
    Posts : 5
    Win 10
    Thread Starter

    tried again - the tool once again created an empty zip folder.....

    Reading the instructions again, I have to save the information into that file....where is this information?

    Thanks for trying to help
    x
      My ComputerSystem Spec
  4.    17 Jan 2016 #4
    Join Date : Jan 2016
    Posts : 5
    Win 10
    Thread Starter

    Hang on - I think I found it...
      My ComputerSystem Spec
  5.    17 Jan 2016 #5
    Join Date : Jun 2015
    Posts : 12,965
    Windows 10 Pro

    I don't believe that is the correct one, but from another thread.
    There are a few reasons
    1. I have just analysed the dumps from that zip in another thread,
    2. The system is according to the zip an Alienware laptop, according to your system specs you have a Lenovo system
    3. The first and second zip files have different names, the second is identical to the zip from the other thread.


    The other thread: Random kernel security check crashes, no pattern - Windows 10 Forums
      My ComputersSystem Spec
  6.    17 Jan 2016 #6
    Join Date : Jan 2016
    Posts : 5
    Win 10
    Thread Starter

    ahh yes. ok. so why is my zip file empty...I deffo have a lenovo!

    I hve run the tool twice now...and both times there is an empty zip file on my desktop...

    pc has just done it again :-(
      My ComputerSystem Spec
  7.    17 Jan 2016 #7
    Join Date : Jun 2015
    Posts : 12,965
    Windows 10 Pro

    How many files are there in the following directory?
    Code:
    %systemroot%\minidump
    If there are many, like 35+ then you need to delete the oldest onces.
    Last edited by axe0; 17 Jan 2016 at 16:50. Reason: typo
      My ComputersSystem Spec
  8.    17 Jan 2016 #8
    Join Date : Jan 2016
    Posts : 5
    Win 10
    Thread Starter

    Thanks for the continued support. I had a couple of BSOD earlier....but its been fine for the rest of the afternoon.

    How do I use that bit of code you gave me...in the command prompt or a folder in explorer?

    regards
      My ComputerSystem Spec
  9.    17 Jan 2016 #9
    Join Date : Jun 2015
    Posts : 12,965
    Windows 10 Pro

    You can either search it or in the address balk of explorer.
    Usually the location is C:\Windows\Minidump, but some have a different letter for their Windows folder, the %systemroot% makes sure you have the Windows partition letter always correct
      My ComputersSystem Spec

 


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