1.    16 Jan 2016 #1
    Join Date : Jan 2016
    Posts : 3
    Windows 10 Pro

    BSOD when open ACDSee ultimate


    everytime I open ACDSee ultimate 9 and try to edit a pic. then my PC would be frozen and then BSOD appeared......
    could anyone help me with that?
    Last edited by setokaname; 19 Jan 2016 at 03:20.
      My ComputerSystem Spec
  2.    17 Jan 2016 #2
    Join Date : Jun 2015
    Posts : 12,682
    Windows 10 Pro

    If you are using a program like Ccleaner please stop using it while troubleshooting.
    This because programs like Ccleaner remove dump files that are needed to troubleshoot.
    Or configure Ccleaner to not remove dump files:


    Please make sure the drivers for your USB network adapter are the most recent.
    If the most recent drivers are not supported for Windows 10, please do NOT use the USB.

    Please fill in your system specs
    Please follow this tutorial and download the tool. The tool will give you detailed information about your system specs, please fill in your system specs more completely.
    How to fill in your system specs:

      My ComputersSystem Spec
  3.    17 Jan 2016 #3
    Join Date : Jan 2016
    Posts : 3
    Windows 10 Pro
    Thread Starter

    thanks for replying! i had followed your instruction and filled my specs.
    sorry for only one dump available but my laptop never had other kinds of BSOD....it only crashes when open ACDSee ultimate recently.
      My ComputerSystem Spec
  4.    17 Jan 2016 #4
    Join Date : Jan 2016
    Posts : 643
    windows 10 Pro

    Do not know if it also applies to ACDsee.
    But there is a hotfix driver from Nvdia with crashes with Photoshop and Illustrator.
    Maybe it will also help with your problem

    Crashes with Adobe Photoshop/Illustrator
    NVIDIA has posted a Hotfix driver that seems to fix the issue for most people: GeForce HotFix driver 361.60

    Changelog:

    • Crashes in Photoshop & Illustrator
    • Install & clocking related issues
      My ComputerSystem Spec
  5.    17 Jan 2016 #5
    Join Date : Jun 2015
    Posts : 12,682
    Windows 10 Pro

    @lifetec, please note that the system is a laptop with possible (most likely) altered drivers.
    This would mean that the fix from nvidia can't be applied here without other problems.
      My ComputersSystem Spec
  6.    17 Jan 2016 #6
    Join Date : Jan 2016
    Posts : 3
    Windows 10 Pro
    Thread Starter

    Quote Originally Posted by lifetec View Post
    Do not know if it also applies to ACDsee.
    But there is a hotfix driver from Nvdia with crashes with Photoshop and Illustrator.
    Maybe it will also help with your problem

    Crashes with Adobe Photoshop/Illustrator
    NVIDIA has posted a Hotfix driver that seems to fix the issue for most people: GeForce HotFix driver 361.60

    Changelog:

    • Crashes in Photoshop & Illustrator
    • Install & clocking related issues

    um...i tried updated that too ...but it didnot help actually...
      My ComputerSystem Spec

 


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