Cyberlink PowerDVD 15 Ultra BSOD when playing Blu-ray DVDs

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  1. Posts : 132
    Windows 10 Pro x64 bit
       #1

    Cyberlink PowerDVD 15 Ultra BSOD when playing Blu-ray DVDs


    Hello,

    I recently ordered and got an LG Black 12X BD-ROM 16X DVD-ROM 48X CD-ROM SATA Internal Blu-ray Disc Drive Model UH12NS30 so i can watch blu-ray DVD's on my PC, i purchased Cyberlink PowerDVD 15 Ultra so i could have a player so i could play my Blu-ray DVD's, once done installing it and running and activating it, I restarted my PC. then once logged in, I put in my movie and hit play, it loaded for a moment and was reading the disc through the PowerDVD software and in a few seconds before the movie could even play on my screen, it crashed with a BSOD.

    I added a photo i took with the BSOD with the error message present in the image.
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  2. Posts : 2,818
    Windows 10 Home (x64) Version 21H1 (build 19043.1202)
       #2

    Hi read through these links
    They may help you
    SYSTEM_SERVICE_EXCEPTION nvlddmkm.sys | Windows Forum

    Windows 8.1 SYSTEM_SERVICE_EXCEPTION BSOD nvlddmkm.sys [Solved] - Windows 8 - Windows 8

    BSOD, system service exception, windows 8

    What I have glanced through seems to do with BIOS and driver issues
    Hope the links help you
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  3. Posts : 132
    Windows 10 Pro x64 bit
    Thread Starter
       #3

    due to past issues with updating my bios, that isn't going to be an option for me.. there isn't any computer shop near by for me to get a new motherboard if it fails like last time.. so i guess I won't have any other options for this i guess.. thanks anyway.
      My Computer


  4. Posts : 3,264
    Windows 11 Pro 64 bit Version 21H2
       #4

    Brandon is this only time this happens this crash with PowerDVD ? nviddmkm.sys we know this is related to NVIDIA Driver have you updated it recently ?
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  5. Posts : 132
    Windows 10 Pro x64 bit
    Thread Starter
       #5

    I updated my GPU drivers to the very latest ones after using DDU ( Display Driver uninstaller ) so it was a clean install.. should I revert back to the previous to see if this solves the problem?
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  6. Posts : 3,264
    Windows 11 Pro 64 bit Version 21H2
       #6

    BrandonR188 said:
    I updated my GPU drivers to the very latest ones after using DDU ( Display Driver uninstaller ) so it was a clean install.. should I revert back to the previous to see if this solves the problem?
    But does it happen any other time, except with PowerDVD ? I have the same NVIDIA Chipset card but EVGA GTX 970, no issues with the newest drivers.
      My Computer


  7. Posts : 132
    Windows 10 Pro x64 bit
    Thread Starter
       #7

    jds63 said:
    But does it happen any other time, except with PowerDVD ? I have the same NVIDIA Chipset card but EVGA GTX 970, no issues with the newest drivers.
    it only happens when i run PowerDVD to play a movie, that is about it.. no other BSOD or any other issues. :) I play games just fine but this particular program just makes my system bsod.
      My Computer


  8. Posts : 3,264
    Windows 11 Pro 64 bit Version 21H2
       #8

    BrandonR188 said:
    it only happens when i run PowerDVD to play a movie, that is about it.. no other BSOD or any other issues. :) I play games just fine but this particular program just makes my system bsod.
    Researching this i do see this issue with PowerDVD and nviddmkm.sys, most cases they were told to do what you did already. Also nviddmkm.sys file has caused crashes for other reasons in the past and present. Have you made sure PowerDVD has latest updates ?
    Try uninstallling it and reinstalling PowerDVD. I also have PowerDVD and as said same chipset card, no issues with Blu-rays.

    Mean just this program and not anything else, we know it is definitely between PowerDVD and drivers. Try reinstall it. Can be conflict with something else. Hard drive low on space ? Be good to check Event Viewer under Custom then Administrator events to see if it shows errors there copy to text post it here. Most cases this should be posted in BSOD thread and you posting your crash dump file for analysis, be best way to see what else might be conflicting.
      My Computer


  9. Posts : 3,264
    Windows 11 Pro 64 bit Version 21H2
       #9

    http://www.cyberlink.com/support/pro...14027&prodId=1
    Something i saw and was mentioning.
      My Computer


  10. Posts : 132
    Windows 10 Pro x64 bit
    Thread Starter
       #10

    jds63 said:
    Researching this i do see this issue with PowerDVD and nviddmkm.sys, most cases they were told to do what you did already. Also nviddmkm.sys file has caused crashes for other reasons in the past and present. Have you made sure PowerDVD has latest updates ?
    Try uninstallling it and reinstalling PowerDVD. I also have PowerDVD and as said same chipset card, no issues with Blu-rays.

    Mean just this program and not anything else, we know it is definitely between PowerDVD and drivers. Try reinstall it. Can be conflict with something else. Hard drive low on space ? Be good to check Event Viewer under Custom then Administrator events to see if it shows errors there copy to text post it here. Most cases this should be posted in BSOD thread and you posting your crash dump file for analysis, be best way to see what else might be conflicting.
    I really appreciate your help.. I'll just test the program again, I'm installing it now after doing a clean install since it's been awhile.. system is fully updated.. now I'm just reinstalling this to try it out and hopefully no issues.. if so , I'll do as you suggested and look into how to do the crush dump file and get that up on the BSOD thread. thanks!
      My Computer


 

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