Page Fault In Nonpaged Area BSOD


  1. Posts : 5
    Microsoft Windows 10 Pro 64 Bit
       #1

    Page Fault In Nonpaged Area BSOD


    Hello Friends,

    I've been having some BSODs both on startup and while running some programs. Most recently I got a Page Fault in Nonpaged Area while using Firefox. While running Diablo 3 last month I got a Memory Management BSOD. On boot last month I got an IRQL Not Less or Equal BSOD. Any help would be appreciated, DM log is attached.

    Thanks!
      My Computer


  2. Posts : 14,900
    Windows 10 Pro
       #2

    Please uninstall ASUS AI Suite 3, it is known for causing bluescreens.

    Invalid memory was referenced, this might be caused by the Windows File System.
    Please run below tests, if the hard drive tests comes clean then run the memory test.
    If the memory test comes clean, then run driver verifier to find any offending drivers.
    Code:
    PAGE_FAULT_IN_NONPAGED_AREA (50)
    Invalid system memory was referenced.  This cannot be protected by try-except,
    it must be protected by a Probe.  Typically the address is just plain bad or it
    is pointing at freed memory.
    Arguments:
    Arg1: ffff9c62ffff9c58, memory referenced.
    Arg2: 0000000000000000, value 0 = read operation, 1 = write operation.
    Arg3: fffff803af6c3d83, If non-zero, the instruction address which referenced the bad memory
    	address.
    Arg4: 0000000000000002, (reserved)
    
    3: kd> k
    Child-SP          RetAddr           Call Site
    ffffd000`25e617c8 fffff803`af7f4285 nt!KeBugCheckEx
    ffffd000`25e617d0 fffff803`af6cb17c nt! ?? ::FNODOBFM::`string'+0x11185
    ffffd000`25e618c0 fffff803`af7dd9bc nt!MmAccessFault+0x62c
    ffffd000`25e61a30 fffff803`af6c3d83 nt!KiPageFault+0x13c
    ffffd000`25e61bc8 fffff803`af6c0f22 nt!MiSubsectionUsingExtents+0x3
    ffffd000`25e61bd0 fffff803`af6c0a85 nt!MmCheckCachedPageStates+0x3b2
    ffffd000`25e61d70 fffff803`afa5d0d7 nt!CcMapAndRead+0xe5
    ffffd000`25e61dd0 fffff801`4cf1181c nt!CcMapData+0x97
    ffffd000`25e61e40 fffff801`4cf10fc8 NTFS!ReadIndexBuffer+0xdc
    ffffd000`25e61ef0 fffff801`4cf109f7 NTFS!FindNextIndexEntry+0x328
    ffffd000`25e61fb0 fffff801`4cf0ea5b NTFS!NtfsContinueIndexEnumeration+0xc7
    ffffd000`25e62060 fffff801`4cf0dcf3 NTFS!NtfsQueryDirectory+0x60b
    ffffd000`25e62450 fffff801`4cf0dc09 NTFS!NtfsCommonDirectoryControl+0xa3
    ffffd000`25e62490 fffff801`4c307895 NTFS!NtfsFsdDirectoryControl+0xb9
    ffffd000`25e62500 fffff801`4c3052d8 FLTMGR!FltpLegacyProcessingAfterPreCallbacksCompleted+0x1a5
    ffffd000`25e62590 fffff801`4ca5d4fe FLTMGR!FltPerformSynchronousIo+0x308
    ffffd000`25e62640 fffff801`4c306d21 Wof!WofPreDirectoryControlCallback+0x24e
    ffffd000`25e62700 fffff801`4c3068cc FLTMGR!FltpPerformPreCallbacks+0x2f1
    ffffd000`25e62810 fffff801`4c3059fa FLTMGR!FltpPassThroughInternal+0x8c
    ffffd000`25e62840 fffff801`4c3057fe FLTMGR!FltpPassThrough+0x16a
    ffffd000`25e628a0 fffff803`afa94af6 FLTMGR!FltpDispatch+0x9e
    ffffd000`25e62900 fffff803`afa9496f nt!IopSynchronousServiceTail+0x176
    ffffd000`25e629d0 fffff803`af7defa3 nt!NtQueryDirectoryFile+0xcf
    ffffd000`25e62a90 00007fff`fd615484 nt!KiSystemServiceCopyEnd+0x13
    00000013`e47fe548 00000000`00000000 0x00007fff`fd615484



    Diagnostics Test

     HDD TEST


    Run SeaTools to check the integrity of your HDD. SeaTools for DOS and Windows - How to Use - Windows 7 Help Forums
    Run following tests
    1. Short Drive Self Test
    2. Short generic
    3. Long generic

    If the short generic fails, no need for the long generic.
    Note   Note
    Do not run SeaTools on an SSD as the results will be invalid.


    Run chkdsk
    Disk Check - Windows 7 Help Forums

    Run HDTune to
    • scan for errors, no quick scan but full scan
    • check the health,
    • benchmark.

    It may take some time, but please take the time you need to perform it properly.
    Let me know what the results are
    • of the error scan,
    • make a screenshot of the health of every hard drive and post the screenshots,
    • post screenshots with the benchmark of the
      • transfer rate,
      • access time,
      • burst rate,
      • cpu usage.




    Diagnostic Test

     RAM TEST


    Run MemTest86+ to analyse your RAM. MemTest86+ - Test RAM - Windows 10 Forums

    Note   Note


    MemTest86+ needs to be run for at least 8 passes for conclusive results. Set it running before you go to bed and leave it overnight. We're looking for zero errors here. Even a single error will indicate RAM failure.




    Diagnostic Test

     DRIVER VERIFIER


    warning   Warning
    Please make a backup of your important files and get your rescue media or create one.
    Please create a restore point.

    Please follow this tutorial to run driver verifier.

    Driver verifier stresses your drivers and will crash your pc if any driver fails due to a violation.

    Driver verifier should be performed for a max of 48 hours, or when you have a bluescreen, whatever comes first.

    If driver verifier has found a violation and you can't get back into windows normally, try to boot into safe mode and reset in safe mode driver verifier, or in the troubleshooting options open command prompt and type verifier /reset.

    Note   Note
    Your system will act very sluggishly while driver verifier is enabled, this is normal as your drivers will be being subjected to heavy testing in order to make them crash.
      My Computers


  3. Posts : 5
    Microsoft Windows 10 Pro 64 Bit
    Thread Starter
       #3

    I have uninstalled ASUS AI Suite 3.
    SeaTools found no problems with my HDD.
    HDTune found no errors. I have attached health and benchmark data screenshots.Attachment 58994


    UPDATE: Disk check said my SSD was repaired and ready to use. No errors were found in my HDD.
      My Computer


  4. Posts : 14,900
    Windows 10 Pro
       #4

    Please run chkdsk again a few more times on the SSD.
      My Computers


  5. Posts : 5
    Microsoft Windows 10 Pro 64 Bit
    Thread Starter
       #5

    I just ran ten successful disk checks on both the HDD and the SSD. I also ran MemTest86+ with 11 consecutive passes without error.
      My Computer


  6. Posts : 14,900
    Windows 10 Pro
       #6

    Good to hear :)

    Let me know how it goes please
      My Computers



  7. Posts : 5
    Microsoft Windows 10 Pro 64 Bit
    Thread Starter
       #7

    Hi,

    I've had 2 BSODs on boot since my last post. I've attached another DM Log.

    Kernel Security Check on January 31
    Page fault in nonpaged area (infosys) on February 2.

    Attachment 62700
      My Computer


  8. Posts : 5
    Microsoft Windows 10 Pro 64 Bit
    Thread Starter
       #8

    Here's another zip with a more recent BSOD.
      My Computer


  9. Posts : 14,900
    Windows 10 Pro
       #9

    Please update your ROCCAT keyboard drivers
    Please update the drivers of your Logitech mouse
    Please update your Intel chipset drivers B85M-G | Motherboards | ASUS Global


    That should get rid of outdated drivers :)
      My Computers


 

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